Salerno Duane Chrysler Jeep

Why I have purchased two cars from this dealer and was very happy with the experience, however my services experiences are horrendous. I have been back multiple times trying to get simple things fixed. very happy with the experience, however my services experiences are horrendous. I have been back multiple times trying to get simple things fixed. Since they were close and gave free loaners I put up with it. Then I brought in my car with a blown engine. They failed to pull the codes, were unprepared for an insurance inspection, and fixed an electrical issue before finding out the mechanical problem. So they fixed wiring and then had to replace the engine. They also tried to get me to fix the water pump, before we replaced the engine. Then they failed to honor the quote! I just had my wife's car serviced by another dealer and found out that they replaced one rear rotor and resurfaced the other one. Speaking to two other mechanics they told me this is potentially dangerous. Great place to buy a car, but find another place to service it. More

I just picked up my 2012 Jeep Grand Cherokee Limited on 5/12/12. My salesman was Sergio Ovalle, a class act. Would recommend him to a friend without hesitation. Liked his style very much. Was available 5/12/12. My salesman was Sergio Ovalle, a class act. Would recommend him to a friend without hesitation. Liked his style very much. Was available for any questions via e-mail or phone, with a quick response. I have no doubt that if I have any questions or problems down the road, Sergio will be there to guide me. Salesmen like Sergio give a dealership an A+ grade in my book. Also, one day when Sergio was not there, I called with a question, and a gentleman named Mike answered the phone. Even though I was not his customer, he couldn't have been more responsive and courteous. I was very impressed. Jeff the finance man was also extremely pleasant and knowledgeable. My sister bought the same model car in 1997 at this dealership. Always had a good experience with the service department. It took (15) years before we bought another car, but Salerno Duane definitely got our repeat business. More

When making a decision like purchasing a car, it can be very scary and you aren't always sure you are doing the right thing. Blake made me feel at home and like family. He took a lot of the anxiety out o very scary and you aren't always sure you are doing the right thing. Blake made me feel at home and like family. He took a lot of the anxiety out of making a large purchase. He made me feel like he was on my side throughout the entire situation and even beyond that. I would absolutely recommend Blake Shanaphy and Salerno Duane. More

Worked with Paul on leasing a new Grand Cherokee. The experience was quick and easy. Dealing with him was really laid back and to the point. Didn't feel pressured into anything and he gave me the numbers experience was quick and easy. Dealing with him was really laid back and to the point. Didn't feel pressured into anything and he gave me the numbers I asked for. More

I just picked up a Jeep Grand Cherokee and could not have been happier with the entire process from start to finish. I first met with Sergio who was the nicest salesperson and such a gentleman. I then ha been happier with the entire process from start to finish. I first met with Sergio who was the nicest salesperson and such a gentleman. I then had to meet with Jeff,the financial man, who was also a pleasure to work with on all accounts. The two of them made buying a new car a very nice experience. I would certainly use them again and will definitely recommend them to all my friends. I cannot say enough about how exceptional they both were in every aspect of this transaction. Salerno Duane should be proud to have them as a part of their team. More

This was my first time buying (financing) with this dealership and I have to say I do not regret going here to get a new vehicle. I dealt with Mr. Sergio Ovalle. I have to say he is a top notch sales r dealership and I have to say I do not regret going here to get a new vehicle. I dealt with Mr. Sergio Ovalle. I have to say he is a top notch sales representative and I am glad to have spoken with him the day that I was there, besides him speaking spanish which I think was very usefull in my situation he was very knowledgeable about the vehicle I was looking for. He had an answer for every question we had. At no time I felt rushed to quickly agree to something like I previously had been in a jeep dealership in Verona NJ, I just wish I had come here in the first place. I want to thank Mr. Sergio Ovalle for his help, opinions, professionalism, and for truly making this a comfortable experience. If I have the chance I would definetly recommend friends, family to go to this dealership and to ask for Mr. Ovalle. I look foward to dealing with Mr Sergio Ovalle in the future and on my next purchase. Thank you Salerno Duane and again thank you Mr Sergio Ovalle. More

Going into the car sales process for the first time on my own, I had prepared for all kinds of haggling and negotitationg to get the car I wanted. I new I wanted a Jeep and the first time I went out to look own, I had prepared for all kinds of haggling and negotitationg to get the car I wanted. I new I wanted a Jeep and the first time I went out to look, I immediately went to Salerno Duane due to it's great reputation locally. I was greeted by Blake Shanaphy and shown around, and although I was not ready to purchase he answered all of my questions and showed me several cars. I was in the market for a used car and assumed I could not get a new Jeep and stay within a comfortable payment, but Blake explained several options, all within my budget and with no pressure. I also assumed I needed to shop the prices to get a better deal, and had two terrible experiences with neighboring superstores each fulfilling my original expectations of double-speak, high pressure, sleazy salesmanship. Again I was wrong since I immediately returned to Salerno Duane with the make, model, color and price I wanted to pay and asked for Blake and he was able to get the exact car for me right away with absolutely no hassle. Blake is a true professional and treated me with respect to help make the entire experience easy, continuing to follow up with a level of service beyond my expectations. Blake has also helped many of my friends, family, colleagues, and clients get into a new car giving them the same positive experience that has earned him customers for life. More

My total car purchase process was a very pleasant experience. This is the second car that I have purchased from this dealership and this salesman. Blake had a "comforting" way and made my wife feel experience. This is the second car that I have purchased from this dealership and this salesman. Blake had a "comforting" way and made my wife feel very calm. I was over whelming pleased with the final product even thou it took a little longer to deliver the final product, but it was well worth the wait. The car far exceeds my expectations. More

My salesman, Blake Shanaphy made my car buying experience very relaxing, transparent, and enjoyable. I was able to get exactly the car I wanted very quickly, and Blake was able to work within my financial te very relaxing, transparent, and enjoyable. I was able to get exactly the car I wanted very quickly, and Blake was able to work within my financial terms. I would highly recommend Salerno Duane, just ask for Blake. More

Mr. Ramalho was great to deal with. There was no haggling and within a short time that afternoon, we had our Jeep. It is commendable when you can walk into a dealership where the sales associates act profes and within a short time that afternoon, we had our Jeep. It is commendable when you can walk into a dealership where the sales associates act professionally and do their best to satisfy the customer. More