Salerno Duane Chrysler Jeep

I've been buying from Salerno Duane for many years. they are way beyond price. I know if I get in a jackpot they'll be there for me are way beyond price. I know if I get in a jackpot they'll be there for me More

Blake Shanaphy helped me purchase two brand new Jeeps in the last two years. Once in July of 2010 and then again for my son in late 2011. I went back to his dealership interested in working with him in spi the last two years. Once in July of 2010 and then again for my son in late 2011. I went back to his dealership interested in working with him in spite of the fact that originally, I wasn't looking for a Jeep product the second time around. I found him to be incredibly knowledgeable, likeable and efficient. Because I am in sales myself I appreciate someone who can get the job done with little aggravation. He knows the product, process and how to deliver that information with a pleasant manner. Not much more you can ask for! More

Robert & Jeff were very informative & helpful. Robert & Jeff were very informative & helpful. Robert gave us a good deal & he came in on his day off to familiarize us w/the car. Robert & Jeff were very informative & helpful. Robert gave us a good deal & he came in on his day off to familiarize us w/the car. More

customer service outstanding, quality of work outstanding, everybody is always friendly and trying to help, in addition to maintenance we have sometimes had to go in for auto body work and I must outstanding, everybody is always friendly and trying to help, in addition to maintenance we have sometimes had to go in for auto body work and I must say I rate your auto body repair people better than anybody I've ever used. Pricing is reasonable. More

Paul Shorrock was great to do business with !!! No pressuring sales pitch... He listened to what I wanted and then made a few recommendations...he really made the whole process enjoyable. This is the pressuring sales pitch... He listened to what I wanted and then made a few recommendations...he really made the whole process enjoyable. This is the fourth time I have purchased a car at Salerno Duane in summit. They are the only dealer to buy from as far as I am concerned!!! Tom ODonnell More

Both Sergio in sales and Jeff the finance guy, were excellent - helpful, friendly, professional and very, very patient. Whole experience was pleasant, fun and stress-less. Highly recommended! excellent - helpful, friendly, professional and very, very patient. Whole experience was pleasant, fun and stress-less. Highly recommended! More

MY HUSBAND AND I WENT TO SALERNO DAUNE BECAUSE OF AN ADVERTISEMENT IN THE NEWSPAPER. WHEN WE WALKED IN SERGIO OVALLE GREETED US IMMEDIATELY AND WE TOLD HIM ABOUT THE AD. HE TOLD US WHAT JEEPS HE HAD AV ADVERTISEMENT IN THE NEWSPAPER. WHEN WE WALKED IN SERGIO OVALLE GREETED US IMMEDIATELY AND WE TOLD HIM ABOUT THE AD. HE TOLD US WHAT JEEPS HE HAD AVAILABLE AND THERE WERE NO SURPRISE COSTS OR GIMMICKS REGARDING THE AD. HE WAS UPFRONT ABOUT EVERYTHING AND HE TOLD US ALL OF OUR OPTIONS WITHOUT PLAYING GAMES AND GOING BACK AND FORTH FROM A BACK ROOM LIKE OTHER DEALERS. WE HAD BEEN OUT ALL DAY COMPARING PRICES AT MULTIPLE JEEP DEALERS AND THE SERVICE DIDNT COME CLOSE AND THE PRICES WERE BEST AT SALERNO DUANE. I HIGHLY RECOMMEND THIS DEALERSHIP AND SALESMAN. More

Great dealership. They didn't know even know me but took a risk and did me a huge favor saving me hundreds of dollars when I was in bind needing a new family vehicle with a lease ending on a another vehicle a risk and did me a huge favor saving me hundreds of dollars when I was in bind needing a new family vehicle with a lease ending on a another vehicle. Good price on new Jeep that was well prepared for a flawless delivery. Highly recommend this dealer! More

I have NEVER been so disgusted with a business until I had to deal with George, Steve, and the technicians at Salerno Duane in Summit NJ. We brought in our car in January because it died and it took them had to deal with George, Steve, and the technicians at Salerno Duane in Summit NJ. We brought in our car in January because it died and it took them 7 weeks until they looked at it. I called numerous times and they said they couldn't figure it out. This is a Chryslar dealership and I have a PT cruiser. After it was "fixed" with a new power control module and just about everything else new, the car had a new issue and it wouldn't start smoothly. We brought it back twice and they claimed they couldn't duplicate the problem. They said it was the sway bar and all this other crap. So they did it free of charge since they didn't fix the original problem and and we were suppose to get back 78 dollars because of the difference of the two jobs. This was in April and it's now almost JULY! I have called George and he said I would have it by early June. The car was STILL not turning smoothly!!! I brought it to another auto repairs place in Summit and he noticed that the spark plugs needed to be replaced and the engine wasn't bolted down because the technician at Salerno Duane took short cuts! UNBELIEVEABLE! I will make sure to tell everyone to never go to this dealership. They are lazy, don't care about customer's concerns and just want to get paid and go home. This is the worst customer service I have ever recieved!! More

AVOID THIS DEALER. UNDERHANDED/POSSIBLE EVEN ILLEGAL TACTICS. I bought a car - papers signed, temp tags issued, paid. 1st pickup, car very dirty; they agreed to clean it. Upon 2nd pickup (a week later TACTICS. I bought a car - papers signed, temp tags issued, paid. 1st pickup, car very dirty; they agreed to clean it. Upon 2nd pickup (a week later), car was still dirty & they refused to clean it and honor their word, got nasty & belligerent, manager refused to speak to me, was asked to leave, request for higher manager or owner resulted in what appears to have been a low level salesman pretending he was the owner coming out to say that he agreed with the manager's view. They admitted they didnt feel like honoring deal b/c they had received several calls asking about the car. Also they told me that Chrysler advertised $1k incentives and special interest rate n/a for my car. Actually was available - so it seems they were going to keep the rebate from Chrysler for themselves. More