Salerno Duane Chrysler Jeep

This one was one of the best car purchasing experiences that we have ever had. Paul Shorrock was friendly, knowledgeable, and actually listened to our concerns and our budget. He was fair and helped us t that we have ever had. Paul Shorrock was friendly, knowledgeable, and actually listened to our concerns and our budget. He was fair and helped us to stay within our budget without and any unnecessary haggling or back and forth. We had made purchases from Salerno Duane in the past ( a Jeep Cherokee and Ford Freestyle) and in truth we have never come close to the high level of service from other dealerships as we have with Salerno. I'm so glad we came back! More

Met Bud Dyer and a few months ago and bought a Ford Explorer from him as a Company Car. He was very helpful and pleasant to work with. When I needed another car, I went back to him and leased a Jeep Ch Explorer from him as a Company Car. He was very helpful and pleasant to work with. When I needed another car, I went back to him and leased a Jeep Cherokee. I would buy my next car from him when I need it. More

My lease was up on my 2011 Jeep Grand Cherokee and I needed to return it by 12/31. After calling several dealerships who said they wouldn't take the car unless I was buying a new one (since I was return needed to return it by 12/31. After calling several dealerships who said they wouldn't take the car unless I was buying a new one (since I was returning it somewhere different from origination), Salerno said they would take the car as long as I was at their dealership early because they were closing by 3pm on 12/31. When I arrived at the dealership I noticed there was no one there and thought that this was going to be an easy exchange. I should have realized this wasn't going to be easy as I walked through the showroom not greeted. The "salesman" sat at a desk too bust eating chicken wings to even greet a customer. After walking through the showroom, I was forced to go back to the hungry workers and ask for assistance. I was immediately told that there was no way they would be accepting the car and that I was basically SOL and needed to go back to where I leased the vehicle. I asked to speak to a manager thinking that this was just a low level lazy salesman who didn't want to do a little bit of work. So as I was motioned over to the manager (Mike), his groupie salesman huddled around the desk so they could hear what he had to say. Mike also informed that I was SOL and that there was no way he could take the Jeep (unless I was buying a new one or I had leased from there), his lot was simply "too full". Mind you the places was empty when I arrived and there was plenty of room in the "Inn". After I explained the conversation I had with someone from the dealership a mere 2 days before, Mike shook his head and said sorry. He didn't once offer any solutions. It was a xxxx shame because while I wasn't looking to get a car that day I was planning on looking at the Wrangler Limited. So I go out to my car to call the leasing company, Ally. As I am only hold one of these amazing salesman walks by my car and slams into the side mirror bending it backwards and acts like nothing was wrong. In the end Ally is sending someone to my house to get the car and will honor the attempted turn-in. They on the other hand understand what true customer service is all about. If you are in the hunt for a new car, do yourself a favor and don't shop here. If you want to work with unprofessional people then this is your spot. These "salesman" give real sales people a bad name. What a shame. More

THE REASON OF THIS RATING IS BECAUSE I HAD A GOOD EXPERIENCE WHEN I LEASE MY CAR, I LIKE THE CAR AND THE SERVICE OF THE SALES PERSON I RECOMMEND TO EVERY ONE. EXPERIENCE WHEN I LEASE MY CAR, I LIKE THE CAR AND THE SERVICE OF THE SALES PERSON I RECOMMEND TO EVERY ONE. More

Sergio Ovalle made me feel like I could trust him. He met all his promises and the car was delivered as agreed in a timely manner. all his promises and the car was delivered as agreed in a timely manner. More

Michael Autenrieth was a fantastic Sales Representative to work with. He was kind, friendly and paid attention to detail. I would recommend him to anybody for their next Jeep purchase. to work with. He was kind, friendly and paid attention to detail. I would recommend him to anybody for their next Jeep purchase. More

This is the second time I have leased from Salerno Duane and both times have been very positive. This time I dealt with Michael A., who was a pleasure to deal with. He was very knowledgeable about the veh and both times have been very positive. This time I dealt with Michael A., who was a pleasure to deal with. He was very knowledgeable about the vehicle and various incentives, and I was very happy with the deal that I got and the experience I had. Michael was also insistent that he familiarize me with all the new technology in the vehicle and encouraged me to call him with any further questions. The atmosphere was relaxed, with no pressure to "close". All my questions were answered and adequate time was afforded. I never felt pressured or rushed, and I left with the feeling that I had gotten a great car at a good price. I would not hesitate, and I intend, to deal with Salerno Duane in the future. More

I have bought other Jeeps from Salerno Duane in Summit New Jersey so it was an obvious choice when I wanted to buy a Wrangler Unlimited. Michael Autenrieth answered all our questions and demonstrated the New Jersey so it was an obvious choice when I wanted to buy a Wrangler Unlimited. Michael Autenrieth answered all our questions and demonstrated the features of the Jeep while keeping the pitch friendly and low key. His attitude was key to the success of the transaction, especially for my wife. He made his sale, we got a beautiful new Jeep in the configuration we wanted and now we're looking forward to working with their amazing service department in the future. I say amazing because we still have the first Jeep they sold us. It now has a quarter of a million miles and the original clutch. Another person I want to mention is Jeff Newmark their Business Manager. He not only settled the contracts quickly and efficiently but he had the product knowledge to answer my additional questions. Nice service. I have recommended Salerno Duane to many people in the past and intend to do so again. Craig Wensberg Millburn, New Jersey More

I've considered purchasing a Jeep Grand Cherokee for several months now, and after countless hours of online research and speaking with numerous Jeep owners I was convinced that Jeep was for me. So I go several months now, and after countless hours of online research and speaking with numerous Jeep owners I was convinced that Jeep was for me. So I go to this "Big Name" dealership off Route 22 where I I was treated like a dollar sign instead of a person, I felt extremely uncomfortable and pressured; and needless to say I did not purchase that day and walked out. The following day I spoke to a friend who recommended Sergio. I went to meet him over at Salerno Duane. No pressure, no frills, and he turned out to be a very patient and knowledgeable salesperson. He answered all my questions put my mind at ease and less then a week later I had my 2014 Jeep Grand Cherokee SRT parked in my driveway. I can not say enough good things about the Sergio and the folks over at Salerno Duane. They are by far the definition of professionalism and set the mark for other Jeep dealers. More