Salerno Duane Chrysler Jeep

PLEASE DISREGARD MY PRIOR GOOD REVIEW & READ BELOW Sergio was great in helping me get my new car which is why I decided to write him a great review. The way I have been treated since then is disgustin Sergio was great in helping me get my new car which is why I decided to write him a great review. The way I have been treated since then is disgusting. First of all I was supposed to be credited the $100.00 deposit I gave on the car and still haven't been and it's safe to say I won't be. Sergio told me to follow up with him about the deposit which I did but never got a response after numerous calls and emails. I leased a brand new 2014 jeep Cherokee the beginning of February. In the past 2.5 months my brand new car has been in the shop twice (both times for 5 days). Both times the check engine light came on and my car wouldn't go past 30. The first time it happened I called the Salerno Duane dealership in Summit where I got the car and they told me they couldn't see it for another 5 days and they didn't have a loaner for me. I said I have a 2.5 year old daughter how can I drive this car when it's unsafe. They didn't care. I took my car to Autoland on Route 22 and they were beyond accommodating. I called Sergio to tell him how upset I was that my brand new car was in the shop and he told me to call him when I got it back so that he could arrange for his dealership to look at it as well and he would set me up with a loaner. Well 3 calls and numerous emails later Sergio still hasn't responded. Since then my car has been in the shop again. Knowing that Sergio could care less about getting back to me I decided to call the manager, I don't even know his name bc he was so short with me on the phone that he interrupted me mid sentence and said he would get back to me. It's been 3 weeks now and nothing. This dealership clearly only cares about making a sale. It's so upsetting to be treated this way especially since I was a great customer, walked in didn't haggle and signed my paperwork the next day. Sergio was so nice and friendly to me that day and I still can't believe that even after I wrote him such a nice review that he would treat a customer like this. Even if there was nothing he could do, it's common courtesy to call me back or respond to my emails. I clearly stated to Sergio and the manager that I have a 2.5 year old daughter and bought this car so I can feel safe in it and was concerned that the check engine light kept coming on in a brand new car but they could care less. I'm not the type of person to write stuff like this but I felt I had to write it since I wrote that other nice review. I would never want anyone else to get treated the way I have. More

A professional and courteous experience Our purchasing of a new vehicle from Salerno Duane was based on recommendation and our desire not to purchase at a mega mall type complex. The in-town Our purchasing of a new vehicle from Salerno Duane was based on recommendation and our desire not to purchase at a mega mall type complex. The in-town dealership appealed to us, we were not disappointed. Sergio was very helpful from the beginning.From my first inquiry to the delivery he was personable, knowledgeable, and most professional. The same is to be said about Jeff who was most helpful when there was a glitch that seemed unresolveable. We are extremely pleased with our Grand Cherokee and as an aside, roadside assist was absolutely great. More

Super Easy To Work With Paul Shorrock was a pleasure to deal with. He is honest and does not play the typical car salesperson game. This is my second vehicle that I purchas Paul Shorrock was a pleasure to deal with. He is honest and does not play the typical car salesperson game. This is my second vehicle that I purchased from Paul. During my first vehicle search, Paul went way above and beyond to find me the exact vehicle that I was looking for. Highly recommend Paul & Salerno Duane in Summit, NJ More

Was a great experience and an even better car! They are willing to put in the extra effort for convenience! Could not be happier with my experience and so happy to have went to Salerno Duane willing to put in the extra effort for convenience! Could not be happier with my experience and so happy to have went to Salerno Duane More

We went to this dealer on Saturday, 3/8/14 at approx 2:00 pm. We walked around and found what we were interested in and waited for a salesperson to approach us. We were looking at a Viper and a salesman ca pm. We walked around and found what we were interested in and waited for a salesperson to approach us. We were looking at a Viper and a salesman came up to us and told us about the paint job and then went on to his desk to continue with the people there. We did not even ask about the Viper nor were we near the Viper when he approached us (on his way to his desk). No salesperson would give us any eye contact (god forbid - they might have to help us). Sure they were helping people at their desk but they could have acknowledged us and informed us that would be with us shortly. There were several other employees at this dealership, as well, just walking around and never acknowledging us. We waited for about 30 minutes and left. I went to the dealer who informed us about the paint job on the Viper that we were leaving because no one seems to notice us and he just said "ok". We will NEVER go there again NOR would we recommend anyone else to. We went to another Jeep dealer on Rt 22 in North Plainfield and the service there was above and beyond our expectations. We are so thrilled that we went there and came home with a new 2014 Jeep Cheerokee Trail Hawk. Thank you More

Sergio Ovalle was extremely patient and helpful throughout the whole process. The friendly atmosphere at Salerno Duane was pleasant change of pace. Would definitely recommend to others. throughout the whole process. The friendly atmosphere at Salerno Duane was pleasant change of pace. Would definitely recommend to others. More

I have never felt more comfortable in a car dealership than I have at Salerno Duane Chrysler Summit. Sergio listened to what I told him my needs were and helped me to choose an exeptional family car (Tow than I have at Salerno Duane Chrysler Summit. Sergio listened to what I told him my needs were and helped me to choose an exeptional family car (Town&Country). Not only is it a greatfit for our family but it is safe, comfortable, economic, and full of extras! I can truly say that I trust Sergio and did so during my purchase. He hasn't dissapointed in the past 10+ years of buying cars from him! More

I had the absolute best experience in all of my years of leasing through Chrysler. It has been 17 years and this time ( February 17, 2014) after a prior visit 1 week earlier, I had to take this burden on my leasing through Chrysler. It has been 17 years and this time ( February 17, 2014) after a prior visit 1 week earlier, I had to take this burden on my own as a recent widow and went to Salerno Duane in Summit for the first time for sales (prior visits were for service) and I met Sergio Ovalle and I immediately felt safe and comfortable! I thought there was going to be a catch. He was considerate , patient , kind and gentle and very honest. I had dealt with OTHER dealerships for the previous years and it was such a stressful experience because it was so obvious that there was this urgency to up~sell and always a feeling of insecurity about what "line" was next. I wish every friend and family member I have will go to see Sergio Ovalle and Michael Cohen at Salerno Duane in Summit ......mostly because they eliminated all of that "secret meeting upstairs" debacle. Everything was pretty upfront and timely. I highly recommend SALERNO DUANE OF SUMMIT , N.J. AND IF YOU ARE LUCKY ENOUGH TO MEET SERGIO OVALLE....YOU WILL NOT BE DISAPPOINTED! HE AND MIKE WORKED WITH ME AND MET MY WISHES TO THE UTMOST SATISFACTION!!! I HOPE TO BE THERE FOR THE NEXT 17 YEARS!!! Cheryl A. Fusco More

Sergio was helpful in finding me the best car that was in my price range. An overall friendly demeanor and an absolute pleasure to work with. my price range. An overall friendly demeanor and an absolute pleasure to work with. More

I have rated Sergio Ovalle with all 5's because he was professional, honest, knowledgeable and made my experience at Jeep a pleasurable one. I was able to come to the dealership and sign and drive th was professional, honest, knowledgeable and made my experience at Jeep a pleasurable one. I was able to come to the dealership and sign and drive the same day all because everything Sergio told me over the phone was the same thing in person, no haggling, no unseen fees, no trying to change the numbers (these were problems I've had in the past with the Honda dealership). Sergio was very professional and explained everything to me in detail. I couldn't be happier with the customer service he provided me and with my new Jeep. I will be recommending Sergio Ovalle to everyone. More