Salerno Duane Chrysler Jeep

I went to the dealer to purchase a 2013 Chrysler 300. The salesperson led me to believe that he would not be willing to sell the car for less than its MSRP. I didn't have a good feeling, as this was an The salesperson led me to believe that he would not be willing to sell the car for less than its MSRP. I didn't have a good feeling, as this was an end-of-year model, and expected to get a better deal. I did some on-line research, and found other dealers willing to sell for more than $3000 below the MSRP. Obviously, I purchased the car elsewhere. Two weeks later he finally followed up to see why I hadn't been back. When I told him I bought the car elsewhere, he called me a f**ing a**hole and hung up. I expect you can get better service, if your're willing to overpay for a car, but I won't be back to find out. More

This was one of the best dealer experiences I ever had. Their salesperson, Sergio was exceptional. I am heading back their tomorrow for hopefully another great deal! Can not say better things about this d Their salesperson, Sergio was exceptional. I am heading back their tomorrow for hopefully another great deal! Can not say better things about this dealership!! More

No pressure. Fast fast fast. We entered this No pressure. Fast fast fast. We entered this dealership after a long Friday at work and wanted to test drive the car and leave. Robert has a ver No pressure. Fast fast fast. We entered this dealership after a long Friday at work and wanted to test drive the car and leave. Robert has a very relaxed, no pressure attitude. And he's funny too. Made us laugh, entertained us, engaged us in conversation. And he's local, so he knows the area. This is Summit, NJ, a nice town, surrounded by nice towns. And this is a NICE dealership. Robert let us test drive HIS demo car, a 2014 Jeep Grand Cherokee Limited. He knew the car in an out. Why? Because it's what HE drives, not just what he sells. We left, without feeling any pressure. Called him the following day and he made us an offer over the phone. We gave him our number, and he came VERY close. We said, we'll be right there. We signed with Robert. We were at the dealership for about 30 minutes, before we left. The deal was done. The application was done. 30 MINUTES!!! I cannot say enough good things about Robert and Salerno Duane Jeep in Summit, NJ. I even went to the General Manager to shake his hand, and applaud Robert and the dealership. And get this, the GM grew up in my home town too! A local business, run by local people. And they give a great deal to boot. A+++ More

Great staff! Great customer service and great prices. I would recommend this dealer to friends and family. Don't waste your time anywhere else. I have referred people and they have all been happy with thei would recommend this dealer to friends and family. Don't waste your time anywhere else. I have referred people and they have all been happy with their service. More

The worst service experience ever! They have this big sign about how they value their customers, yet I was met with rudeness and indifference about wanting to meet my needs. sign about how they value their customers, yet I was met with rudeness and indifference about wanting to meet my needs. More

Why I have purchased two cars from this dealer and was very happy with the experience, however my services experiences are horrendous. I have been back multiple times trying to get simple things fixed. very happy with the experience, however my services experiences are horrendous. I have been back multiple times trying to get simple things fixed. Since they were close and gave free loaners I put up with it. Then I brought in my car with a blown engine. They failed to pull the codes, were unprepared for an insurance inspection, and fixed an electrical issue before finding out the mechanical problem. So they fixed wiring and then had to replace the engine. They also tried to get me to fix the water pump, before we replaced the engine. Then they failed to honor the quote! I just had my wife's car serviced by another dealer and found out that they replaced one rear rotor and resurfaced the other one. Speaking to two other mechanics they told me this is potentially dangerous. Great place to buy a car, but find another place to service it. More

I just picked up my 2012 Jeep Grand Cherokee Limited on 5/12/12. My salesman was Sergio Ovalle, a class act. Would recommend him to a friend without hesitation. Liked his style very much. Was available 5/12/12. My salesman was Sergio Ovalle, a class act. Would recommend him to a friend without hesitation. Liked his style very much. Was available for any questions via e-mail or phone, with a quick response. I have no doubt that if I have any questions or problems down the road, Sergio will be there to guide me. Salesmen like Sergio give a dealership an A+ grade in my book. Also, one day when Sergio was not there, I called with a question, and a gentleman named Mike answered the phone. Even though I was not his customer, he couldn't have been more responsive and courteous. I was very impressed. Jeff the finance man was also extremely pleasant and knowledgeable. My sister bought the same model car in 1997 at this dealership. Always had a good experience with the service department. It took (15) years before we bought another car, but Salerno Duane definitely got our repeat business. More

When making a decision like purchasing a car, it can be very scary and you aren't always sure you are doing the right thing. Blake made me feel at home and like family. He took a lot of the anxiety out o very scary and you aren't always sure you are doing the right thing. Blake made me feel at home and like family. He took a lot of the anxiety out of making a large purchase. He made me feel like he was on my side throughout the entire situation and even beyond that. I would absolutely recommend Blake Shanaphy and Salerno Duane. More

Worked with Paul on leasing a new Grand Cherokee. The experience was quick and easy. Dealing with him was really laid back and to the point. Didn't feel pressured into anything and he gave me the numbers experience was quick and easy. Dealing with him was really laid back and to the point. Didn't feel pressured into anything and he gave me the numbers I asked for. More

I just picked up a Jeep Grand Cherokee and could not have been happier with the entire process from start to finish. I first met with Sergio who was the nicest salesperson and such a gentleman. I then ha been happier with the entire process from start to finish. I first met with Sergio who was the nicest salesperson and such a gentleman. I then had to meet with Jeff,the financial man, who was also a pleasure to work with on all accounts. The two of them made buying a new car a very nice experience. I would certainly use them again and will definitely recommend them to all my friends. I cannot say enough about how exceptional they both were in every aspect of this transaction. Salerno Duane should be proud to have them as a part of their team. More