Salerno Duane Chrysler Jeep

Customer Service Purchased a jeep from Salerno Duane in Summit NJ The entire experience has been TERRIBLE, with the customer service manager nothing short of rude. T Purchased a jeep from Salerno Duane in Summit NJ The entire experience has been TERRIBLE, with the customer service manager nothing short of rude. The jeep was not tested and was required to be returned 4 xs before they rectified the issue. Now that it is serviced, the maintenance program I purchased does not cover regular maintenance, unlike every other manufacturers plans. Jeff, the service manager is RUDE and always right, he does not realize his job is to service customers rather than lecture them. This dealer has lost a customer for life. More

Great overall experience I don't often write reviews online, but felt I should here. When my wife and I decided to get a new car for our growing family, I dreaded the car buy I don't often write reviews online, but felt I should here. When my wife and I decided to get a new car for our growing family, I dreaded the car buying process. That was until I walked in to Salerno Duane Jeep Chrysler Dodge Ford in Summit, NJ. The Jeep Grand Cherokee was at the top of our list. My salesman was Paul Shorrock. The process from test drive to signing on the dotted line was pleasant, I might even go as far to say enjoyable. The dealership experience was positive, down to the well stocked waiting area. I walked away with the exact car I wanted at what I felt was a competitive price. I would recommend speaking with Paul and look forward to returning to Salerno Duane in the future. More

Fantastic! I was concerned about finding a new car on such short notice after I was hit less than 2 weeks ago and my old car was totaled. A friend of mine recomm I was concerned about finding a new car on such short notice after I was hit less than 2 weeks ago and my old car was totaled. A friend of mine recommended that I go see Sergio and the first time I called him he was already on it! He understood my situation and that I needed a car as soon as possible. He was able to get me the exact car I wanted in the price range that fit my budget (which was especially impressive to me being that I had not prepared my finances to get a new car so suddenly). Sergio had my car ready for me in the matter of 2 days! When I arrived at Salerno Duane to sign my papers Jeff explained everything to me very clearly and there were no hidden fees ANYWHERE. I was expecting this experience to be very high stress for me, but Sergio and Jeff made the process so easy. I would recommend them to anyone and would go there again in a heartbeat! Thank you guys!! More

Ovalle is a great sales rep selling a great product. I was transitioning from a Mercedes SUV into a 4-Door Jeep Rubicon. I wanted to drive something that was fun, American made, without compromising too I was transitioning from a Mercedes SUV into a 4-Door Jeep Rubicon. I wanted to drive something that was fun, American made, without compromising too much on luxury or comfort. Sergio addressed my concerns, provided me with a fantastic vehicle (the exact vehicle I wanted) at a great price with no nonsense or haggling. I had done a great deal of research on the vehicle and pricing prior to going to the dealership, so I knew that the price Sergio gave me was extremely fair. It was a painless experience. I strongly recommend that if you are looking for a Jeep or a Chrysler vehicle that you see Sergio -- there is no one else with whom I would rather deal. More

Where's the car? Let's see, they have had my car for a month. They have told me that it would "probably be ready" for the last 5 business days, which means that for th Let's see, they have had my car for a month. They have told me that it would "probably be ready" for the last 5 business days, which means that for the last 5 business days I have had to make arrangements for it to get picked up... only to be told that it would "probably be ready" tomorrow. I'm not even going to get into how much they royally screwed up on getting the warrantee submitted. Here's the thing, I know a mechanic less than a half a mile away who would have been able to take the whole thing apart and put it back together again three times by now, and his is a *very* busy shop. If this were something which I could generally believe would take that long, I would be a bit more patient, but they have showed little competency and less consideration. They are rude and they do not return phone calls, and I want my vehicle back. More

PLEASE DISREGARD MY PRIOR GOOD REVIEW & READ BELOW Sergio was great in helping me get my new car which is why I decided to write him a great review. The way I have been treated since then is disgustin Sergio was great in helping me get my new car which is why I decided to write him a great review. The way I have been treated since then is disgusting. First of all I was supposed to be credited the $100.00 deposit I gave on the car and still haven't been and it's safe to say I won't be. Sergio told me to follow up with him about the deposit which I did but never got a response after numerous calls and emails. I leased a brand new 2014 jeep Cherokee the beginning of February. In the past 2.5 months my brand new car has been in the shop twice (both times for 5 days). Both times the check engine light came on and my car wouldn't go past 30. The first time it happened I called the Salerno Duane dealership in Summit where I got the car and they told me they couldn't see it for another 5 days and they didn't have a loaner for me. I said I have a 2.5 year old daughter how can I drive this car when it's unsafe. They didn't care. I took my car to Autoland on Route 22 and they were beyond accommodating. I called Sergio to tell him how upset I was that my brand new car was in the shop and he told me to call him when I got it back so that he could arrange for his dealership to look at it as well and he would set me up with a loaner. Well 3 calls and numerous emails later Sergio still hasn't responded. Since then my car has been in the shop again. Knowing that Sergio could care less about getting back to me I decided to call the manager, I don't even know his name bc he was so short with me on the phone that he interrupted me mid sentence and said he would get back to me. It's been 3 weeks now and nothing. This dealership clearly only cares about making a sale. It's so upsetting to be treated this way especially since I was a great customer, walked in didn't haggle and signed my paperwork the next day. Sergio was so nice and friendly to me that day and I still can't believe that even after I wrote him such a nice review that he would treat a customer like this. Even if there was nothing he could do, it's common courtesy to call me back or respond to my emails. I clearly stated to Sergio and the manager that I have a 2.5 year old daughter and bought this car so I can feel safe in it and was concerned that the check engine light kept coming on in a brand new car but they could care less. I'm not the type of person to write stuff like this but I felt I had to write it since I wrote that other nice review. I would never want anyone else to get treated the way I have. More

A professional and courteous experience Our purchasing of a new vehicle from Salerno Duane was based on recommendation and our desire not to purchase at a mega mall type complex. The in-town Our purchasing of a new vehicle from Salerno Duane was based on recommendation and our desire not to purchase at a mega mall type complex. The in-town dealership appealed to us, we were not disappointed. Sergio was very helpful from the beginning.From my first inquiry to the delivery he was personable, knowledgeable, and most professional. The same is to be said about Jeff who was most helpful when there was a glitch that seemed unresolveable. We are extremely pleased with our Grand Cherokee and as an aside, roadside assist was absolutely great. More

Super Easy To Work With Paul Shorrock was a pleasure to deal with. He is honest and does not play the typical car salesperson game. This is my second vehicle that I purchas Paul Shorrock was a pleasure to deal with. He is honest and does not play the typical car salesperson game. This is my second vehicle that I purchased from Paul. During my first vehicle search, Paul went way above and beyond to find me the exact vehicle that I was looking for. Highly recommend Paul & Salerno Duane in Summit, NJ More

Was a great experience and an even better car! They are willing to put in the extra effort for convenience! Could not be happier with my experience and so happy to have went to Salerno Duane willing to put in the extra effort for convenience! Could not be happier with my experience and so happy to have went to Salerno Duane More

We went to this dealer on Saturday, 3/8/14 at approx 2:00 pm. We walked around and found what we were interested in and waited for a salesperson to approach us. We were looking at a Viper and a salesman ca pm. We walked around and found what we were interested in and waited for a salesperson to approach us. We were looking at a Viper and a salesman came up to us and told us about the paint job and then went on to his desk to continue with the people there. We did not even ask about the Viper nor were we near the Viper when he approached us (on his way to his desk). No salesperson would give us any eye contact (god forbid - they might have to help us). Sure they were helping people at their desk but they could have acknowledged us and informed us that would be with us shortly. There were several other employees at this dealership, as well, just walking around and never acknowledging us. We waited for about 30 minutes and left. I went to the dealer who informed us about the paint job on the Viper that we were leaving because no one seems to notice us and he just said "ok". We will NEVER go there again NOR would we recommend anyone else to. We went to another Jeep dealer on Rt 22 in North Plainfield and the service there was above and beyond our expectations. We are so thrilled that we went there and came home with a new 2014 Jeep Cheerokee Trail Hawk. Thank you More