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Salem Ford - Service Center

Salem, NH

4.5
248 Reviews

248 Reviews of Salem Ford - Service Center

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October 13, 2023

I was told not to worry about recalls on my truck. Couldn't get any details on repairs the my heat shield. I was promised a follow up email with the details and recommended work to be done. But never More

by plm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerry Lamirande
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2023 -

Salem Ford responded

We’re sorry to hear about your experience with our service team. We aim to provide accurate information and transparency about repairs related to our customers’ vehicles. It sounds like we missed the mark during your visit and would appreciate the opportunity to make it right. Please contact us at your earliest convenience to discuss further. Our service manager can be reached at 603-898-9766 or glamirande@keyauto.com. We hope to hear from you soon and thanks again for your feedback.

October 13, 2023

Very helpful Knowledgeable. Took time to help me. However wanted my old car back and could not get it back More

by Monico1027
Recommend Dealer
Yes
Employees Worked With
Michael A
October 13, 2023

I very pleased with the service I received at Salem Ford. I will recommend them to family and friends. More

by Great Experience
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kobbey Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2023 -

Salem Ford responded

We appreciate your support and leaving us a 5-star review! Please stay in touch and safe travels!

October 11, 2023

Super service and parts crew. They even like my dog. And they get things done right and and at the estimated time. More

by rmgrieve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Salem Ford responded

Thank you for sharing your experience with Salem Ford. We’re happy to hear you enjoyed your visit and look forward to seeing you for your next scheduled maintenance. Please keep in touch and safe travels! Thanks again, Salem Ford

October 04, 2023

I had a great buying experience. Micheal Saltman is a great guy. I would definitely send some to see him. More

by ADUCK66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Saltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2023

Labor for services is very high. Parts markup is over 50%. Hard to afford bringing to shop for service. More

by Briteside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Briteside responded

Expensive

October 02, 2023

They took my car in for service when other ford dealers where telling me I had to wait a month before they can service it More

by George.Afouxenides
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Salem Ford responded

We’re pleased to hear that we were able to meet your needs in a timely manner. We understand how valuable your time is and getting back on the road. Please keep in touch and safe travels!

September 30, 2023

Poorly manufactured vehicles, and lack of parts for repairs..that and top of selling fraudulent extended warranty policies, full well knowing there are no parts to meet qualified repairs under said wa More

by JOHN.CARDACI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armando Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leonard Huysmans
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Salem Ford responded

Hi John, we regret to hear about your experience. We strive to provide our customers with a great experience and apologize for any inconvenience. The lack of parts is somewhat out of our dealership's control as there's currently a United Auto Workers (UAW) strike happening that's affecting our entire industry. We understand the stress this can cause and would like to discuss some alternatives when you have a moment. You can reach our GM at arodriguez@keyauto.com for further discussion when you're available. Thanks, Salem Ford.

September 28, 2023

I went in for my transmission, mechanic repaired ball bearings and steering column why? I don’t know because the part is on order and it’s been a month More

by canadienbacon182106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray
Oct 02, 2023 -

Salem Ford responded

We regret to hear you had a less than excellent experience with our dealership. The United Auto Workers (UAW) strike has had an impact on our dealership and we're doing our very best to navigate through these obstacles. Please feel free to contact our GM at arodriguez@keyauto.com to discuss some alternative solutions. Thank you, Salem Ford.

September 28, 2023

Great service Great comunication Easy to get to Good inventory Good people to deal with More

by PATRICK.ST.LEDGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kobbey Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Salem Ford responded

Hi Patrick, we appreciate the 5-star review and your support. We'll be sure to pass along your kind words to our team members. Please keep in touch and safe travels!

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