Salem Ford - Service Center

The service team at Salem Ford is amazing. Al is great and he went above and beyond to make sure my questions were answered and the issues were taken care of. Al is great and he went above and beyond to make sure my questions were answered and the issues were taken care of. More

A Professional and Competent group. on time easy to work with on service questions. Admin staff great on time easy to work with on service questions. Admin staff great More

Very nice people in all departments, best and easiest car buying process I’ve ever had at a dealership buying process I’ve ever had at a dealership More

Great to work with second time doing business loved the staff and all they did for me staff and all they did for me More

Charlie was very informative when showing me all the settings in my new vehicle. I would suggest Salem ford to all my friends. settings in my new vehicle. I would suggest Salem ford to all my friends. More

2017 F150 was brought in for routine (110k mile) maintenance and install of new tires. When i asked about tire options was given 3 choices (good, better, best) but when asked about any other options maintenance and install of new tires. When i asked about tire options was given 3 choices (good, better, best) but when asked about any other options for tires for a more 'rugged' look, was told to refer to the website and call back when ready. I ended up calling back because I needed the truck operational asap as it is a work vehicle. When I confirmed the tire selection based on the rep's recommendation, I was then told that the selected tire was not in stock and would take an additional day or so. And the vehicle would be ready 3 days later. On day 2 I called to check what time I could pick up the vehicle, and was told quite rudely that 'I said we would have it ready for you in 3 days, you can pick it up tomorrow!' I only wanted to know what time I could pick it up. On day of pick up I met the service rep. I asked if the tires that he had reccomened were the same ones that came stock with the f150. His response 'I don't know, the system gave me the 3 options I told you already' that was it. I was then immediately handed off to cashier. The cashier was the only person that seemed to care about the customer. Looking at them bill she asked me If my service rep had gone over options regarding rebates on the tires to save money, or to get additional ford points. As I was not made aware of any rebates, she asked the rep directly if he processed any rebates. He said he hadn't and the tires I have probably don't qualify anyway. By this time I had already paid for the work ($1,850.33). *My original review was somehow cut short at the end of the previous sentence. below is the rest of the review I had originally submitted.* I then looked up the rebate info on the website and saw that they do infact qualify. I notified the cashier and she advised me to take the receipt and the ford rebate page to the service rep to process the rebate. Upon doing so, I was instructed by the rep to apply for the rebate online. When I asked how I can tie the rebate to my ford pass acct as I had already paid for the work, I was told "it's done online. You can do it online". When I asked for a link to the page, I was passed on to his manager who asked me what the issue was. I explained again that I was trying to process the rebate and tie it to my Ford pass acct, and was told to speak with a service rep. I once again had the audacity to ask the link to apply the rebate and how I can tie the service receipt to my acct. I was then subjected to being treated like a child as the manager grabbed the receipt out of my hands and said "I'm not supposed to this, but I'll save you and myself the hassle of phone calls and do it for you". As he typed away on the computer, I was further subjected to more comments like: "I'm really not supposed to be doing this" "I'm only doing this as a favor to you" etc... All I wanted was the URL to process the rebate myself, and not be treated as less than. But that was too much to ask. As the CEO of commercial construction company I came to 2 realizations that day. 1 - I realized that my customer service to my clients is lightyears ahead of a century plus, multinational and multibillion dollar car company. As I would never have the audacity to even think of subjecting my clients to this kind of service/behavior. 2 - I had planned on purchasing a new vehicle before the end of the year. I was wrestling with the idea of either an f150 lightning, or the Mustang Mach E. I would like to thank Ford for helping me decide on my purchase. I am very happy with my new Tesla Model X. More

Prices were three times the highest shop in the area for a small project now vehicle is parked until I can afford the cheapest help I can get a small project now vehicle is parked until I can afford the cheapest help I can get More