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248 Reviews of Salem Ford - Service Center
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November 30, 2021
I had been waiting over 2 months for my part to come in. I was in for my annual oil change, tire rotation and inspection. I was pleasantly surprised when I was told that they had the part that i had been I was in for my annual oil change, tire rotation and inspection. I was pleasantly surprised when I was told that they had the part that i had been waiting for and were installing it. I am no longer scared to drive my car with the transmission warning lights flashing and going 20 mph. Everyone was so kind and nice. More
by JP
Employees Worked With
Alex MacKay
October 29, 2021
First off I would advise anyone who purchases a vehicle at Salem Ford to have all of their maint. done there also. The service dept. is very, very good. Had all services done there since I bought my new at Salem Ford to have all of their maint. done there also. The service dept. is very, very good. Had all services done there since I bought my new 2019 Edge and every visit left me with confidence that service performed was done properly, on time and at a reasonable cost. It's important for anyone to understand that buying a car is one thing but having it serviced is quite another. The service dept in my opinion is the most important factor in deciding where to buy your next car/truck. These are the real PRO's who you will deal with way more often than a salesperson. They are the ones who really know what their doing when it comes to routine maint. to solving problems should they come up. They are the ones who have to live with the problems and unhappy customers when things go wrong. At Salem Ford you will be dealing with these Pro's. I just had an oil change and State Insp. done a few days ago and the Service Writer I dealt with was at he top of his game. His name was Matthew Smith and I was quite surprised at his level of auto knowledge and professionalism. As long as Matthew or others like him can be found at Salem Ford you will find me there also. I'll be looking to trade soon. I'll give you three guesses where it will be. The first two don't count.!!!!! More
by Art Keriakos
Employees Worked With
Matthew Smith
October 12, 2021
Service manager was very polite and respectful, I have worked with the service manager before I never had any problems. Service was completed within one day worked with the service manager before I never had any problems. Service was completed within one day More
by Mazzarito
Employees Worked With
Alex MacKay
July 31, 2021
Second time for oil change. First time booked appointment online total service took 2 hrs. Second service call direct to service department for an oil change and sticker hour and a half wait. appointment online total service took 2 hrs. Second service call direct to service department for an oil change and sticker hour and a half wait. More
by daveblatchford
Employees Worked With
This is not the person
July 10, 2021
Brought my 2013 Edge in for basic maintenance (needed a coolant replacement and air compressor service), which were done for a very fair price... The mechanic found a leaky power steering line and worn inn coolant replacement and air compressor service), which were done for a very fair price... The mechanic found a leaky power steering line and worn inner and outer ties rods, which were covered with an extended warranty. They did a great job and communicated exactly what was being done. I will definitely bring my Edge back in the future.... More
by Mike
Employees Worked With
Gerry Lamirande
May 21, 2021
Going to dealership was quick and easy. Service was to the point and did not waste my time trying to get me to spend hundreds more on things I did not want or need. the point and did not waste my time trying to get me to spend hundreds more on things I did not want or need. More
by tveaudry
Employees Worked With
Wayne Dunn
May 08, 2021
It was quick and easy to get my car in for service. It It was quick and easy to get my car in for service. It was quick easy to get my car in for service. Excellent service It was quick and easy to get my car in for service. It was quick easy to get my car in for service. Excellent service More
by rjkerrigan
Employees Worked With
Alex MacKay
