Salem Ford - Service Center

Customer service is excellent. Done on time. Would recommend this dealer . Thanks fir the service. Done on time. Would recommend this dealer . Thanks fir the service. More

Excellent service! I had a great experience on my last visit. I am completely satisfied with the service. I have to mention also the profesionalism, talent, and people I had a great experience on my last visit. I am completely satisfied with the service. I have to mention also the profesionalism, talent, and people skills of the service representative. He scored A+. Great job selecting and hiring employees! More

My Ford Explorer was making noise and brought it in. They were quick to check and find out the problem. Always great service at Salem Ford. They were quick to check and find out the problem. Always great service at Salem Ford. More

He is rude and a Lying cheat When the going gets tough he quit and then refuses to service you anymore quit and then refuses to service you anymore More

Courteous,friendly efficient kept me informed and followed up to make sure everything was ok followed up to make sure everything was ok More

Great service and car was done when the said it would be done and was able to figure out my issue done and was able to figure out my issue More

The server it was excellent will be back whenever I need service I will be happy to recommend Salem Ford service I will be happy to recommend Salem Ford More

Excellent Service Department-- they take care of my F-150 and are highly professional and courteous. and are highly professional and courteous. More

Brought my truck in to have the windshield wipers looked at as they weren’t working properly. They took the truck in and told me that they both needed to be replaced. I was also told that the parts would be at as they weren’t working properly. They took the truck in and told me that they both needed to be replaced. I was also told that the parts would be expedited due to it being a safety issue. Three weeks have gone by and nothing. Now if we were in the middle of summer it would not be an issue but that is not the case. There are days that I can not drive due to the weather and not having wipers. I called and spoke with a sales manager who must have thought I saw just some dumb girl, when I asked why he couldn’t take the parts off a truck new or used and put it on mine so that I could drive and when the parts came in they could put it on the truck they took it off of, I was told for legal reasons that could not be done. I work in the industry so this is not true and I don’t appreciate being lied to. Then the “service director” called me and told me that he would not take a car off the lot for me to have wipers. Just so I understand correctly it’s ok for me to drive around with all my safety features cause god forbid you are not able to sell a truck for a few weeks. The customer service lacks bed side manner and some training could be used. I was upset with the guy so instead of cursing him out or saying something out of anger, I hung up on him and he must have had something to prove cause 10 minutes later he called me back and left me a message that said “Hey Sarah this is XXXX over at Salem Ford again if you had hung up on me I was trying to resolve your concern and let you know that we can't do that and I think you said that you were coming down here there is actually no need for you to come down here we don't want your business we don't need the problems um you can bring your vehicle back to where you purchased it to try and get the part from them or any other dealership but we are all set if you need to call me back you can call me it is 603-898-9766 and you can ask for me I am XXXX and I am the service Director here in the one who you need help from thank you…” Not sure when talking to customers like this is ok. I will NEVER do business with them and I won’t be referring anyone to them. More