Salem Ford - Service Center

I brought my Lincoln to these guys to get some recall work done on it in late 2022, along with requesting a repair job on the gas cap cover. As far as I can tell, the recall job went without a hitch, how work done on it in late 2022, along with requesting a repair job on the gas cap cover. As far as I can tell, the recall job went without a hitch, however, they had to order a new gas cap cover for my car, and when they got the new cap door installed, their tech was very careless in his work, as the cover doesn't sit right and is now cockeyed. My contact guy was Ray, and he told me over the phone that they did as best they could, which is a poor job. More

I had no choice but to bring my car to Salem Ford being they are the closest Ford dealer to me. I had them do some AAA claim work on the electronics and also on the body where the gas cap cover is. Once I they are the closest Ford dealer to me. I had them do some AAA claim work on the electronics and also on the body where the gas cap cover is. Once I got to the dealer to pick the car up, I saw that my touch screen was still blank, so since my rep Ray was nowhere to be found, I asked his colleague Derek for help and Derek accommodated my needs. He had their electronics guy reset 1 of the pods in the car and that got my touchscreen back up. Their body shop is the pits. I asked them to complete their offer to repair the damage to the body that their tech did when he installed the new gas cap cover. he used a metal tool on the job and he made chips in the body at the point where the gas cap cover lays. Very shabby. I also noticed that my gas tank was reading almost down to 1/2 a tank after I gave them the car with a FULL tank. They refilled my tank. 2 weeks later, I noticed that my winter snow brush was missing from my back seat, I knew it had to be Salem Ford's detailer that toom and removed it to clean my car out. I bought another identical snow and ice scraper like the 1 they lost on me, gave their Serbice Manager, Gerry, my receipt, and he reimbursed me for the cost. Thanks for that Gerry. /Before I forget, Salem Ford uses Uber to shuttle their service customers to and from the dealership, their Uber drivers suck. The 1st driver, John, almost hit another oncoming pickup truck with me sitting next to him up front, the 2nd driver barely spoke any English. For a brand new Tusacn Village facility, one would expect better service all in all. My recall work was the job that was done right. These guys never returned my phone calls after I left messages with Ray. Gerry had just called and left me a message just before I showed up in person today to get help. Thanks again for the cash reimbursement Gerry, that was much appreciated. More

I recently moved up north from NC. It's been extremely difficult to find availability and good service. This dealer exceeded my expectations and provided the best service I've ever exp It's been extremely difficult to find availability and good service. This dealer exceeded my expectations and provided the best service I've ever experienced. More

I have been pleased with all the maintenance and service work done by the dealership to date. work done by the dealership to date. More

Matt went above and beyond! I will be back when I need any other service for my vehicle! I will be back when I need any other service for my vehicle! More

The service department was very easy to get along with and very helpful keep me up-to-date on the status of my truck and very helpful keep me up-to-date on the status of my truck More

Best experience I have ever had at a car dealership. Everyone was so friendly, they communicated with me the entire time I was waiting, and the waiting area was clean, and well stocked with coffee, wate Everyone was so friendly, they communicated with me the entire time I was waiting, and the waiting area was clean, and well stocked with coffee, water, and even a special treat! 10/10 would recommend! More

I bought a brand new F150 at Salem Ford and when I brought it in for the first free oil change I noticed after I got home on the invoice it said 5W20 and it is supposed to be 5w30 They said on the brought it in for the first free oil change I noticed after I got home on the invoice it said 5W20 and it is supposed to be 5w30 They said on the phone it was misprint how do I know that? They said I could come back and they would change it again and I could watch the guy I said xxxx You I’m going somewhere else if your going to talk to me like that plus I lost there trust More

Excellent service and very helpful. Thanks to Matt from service department who communicated 100% on what my truck needed to get the service done. So much appreciated. Thanks to Matt from service department who communicated 100% on what my truck needed to get the service done. So much appreciated. More

I got a Ford Bronco a year ago. Everything went great. Since then, I've been in for two oil changes. The experience in the service area was also great. I believe Ray was the person Everything went great. Since then, I've been in for two oil changes. The experience in the service area was also great. I believe Ray was the person I dealt with. He was efficient and helpful the entire time. More