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Salem Ford - Service Center

Salem, NH

4.5
248 Reviews

248 Reviews of Salem Ford - Service Center

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July 24, 2023

Cost 175$ and 4hrs to have tell me what I told them was wrong. Wanted 1600 to replace 2 wheel bearings. I bought 4 for $240. More

by billrudd3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shane Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gerry Lamirande
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Salem Ford responded

We apologize for your negative experience. At Salem Ford we are committed to fair, honest pricing. It’s unfortunate that there was a miscommunication and you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you. Respectfully, Armando Rodriguez General Manager

July 22, 2023

Friendly, efficient and on time. Review if any recalls have been completed or to be scheduled. More

by ELAINAFAMLARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2023

Made trip o/w 35 miles for nothing, should have been told, service at any dealership. More

by My mkc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2023

I made an appointment for service for 20000 mile maintenance and was in and out in above a hour. The staff is friendly and the waiting area is neat, clean and comfortable. More

by Tomb718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the woman’s name but she was awesome
July 19, 2023

I brought my 2020 f350 to the dealership twice for the same problem (def fluid related) and neither time did it get repaired. They just cleared the code which resulted in the check engine light coming bac More

by Steve
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerry Lamirande
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Salem Ford responded

Thank you for the candid feedback on your experience with our staff at Salem Ford. We realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We have already set up a meeting with the involved parties to review your experience, and see how we can prevent this from happening in the future. Respectfully, Salem Ford

July 17, 2023

Salem Ford has a very professional staff not only in their service department but their sales and customer service.as well. The facility is always clean and bright. They are a pleasure to do business More

by FCIANCI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonard Huysmans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kobbey Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerry Lamirande
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Holloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Destiny Lane, Jake Lampert
Jul 18, 2023 -

Salem Ford responded

We greatly appreciate your feedback and leaving us such a great review! Thank you for your continued support and repeat business in both our Sales and Service departments.

July 17, 2023

Awesome place, People are always attentive to our needs. Jay is an excellent mechanic. I would go back for anything. More

by NANCY.WEISENBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Jul 18, 2023 -

Salem Ford responded

We're extremely happy to hear about your experience with our team and greatly appreciate your support and feedback. Please keep in touch and let us know how we can be of any assistance in the future. We look forward to seeing on your next visit!

July 12, 2023

Friendly service staff, great communication, team is helpful, great service experience. Treated like you are family. More

by EJBORSINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnetta, Derek, Ray
Jul 20, 2023 -

Salem Ford responded

We greatly appreciate your feedback and support. Thanks for taking the time to share your positive experience with our team and leaving such a great review! Please keep in touch and we'll see you for your next service visit.

July 12, 2023

Took in for an automatic window repair and it lasted for about 4 days. Have to make new appointment. More

by DMICKLON
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

Salem Ford has been great since I bought my Bronco in 2021, I originally wanted a white one but unfortunately they did not have one and my sales guy was amazing at talking me into getting the Area 51 col More

by Klanaganolson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
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