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Salem Ford - Service Center

Salem, NH

4.5
248 Reviews

248 Reviews of Salem Ford - Service Center

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August 19, 2023

Manager Jerry friendly, understood my car issue, explained process to fix. Very happy with results. Said to call if any problems. Can’t say enough about the customer service! More

by Booza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandy is very nice.
Aug 22, 2023 -

Salem Ford responded

We're happy to hear Jerry and the team were able to provide you with a great experience during your visit at our dealership. We greatly appreciate your feedback and support. Please keep in touch and safe travels!

August 16, 2023

I have never had better service anywhere. Salem Ford has the absolute best service department. More

by emicormi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Salem Ford responded

We're humbled by your kind words and appreciate your support. It motivates us to see reviews like this and reminds us why we do what we do. Please keep in touch and safe travels!

August 16, 2023

Everyone very helpful and friendly. . service is very knowledgeable. They go out of the way to help. More

by j.vinal1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derick Roy , Matt Pina, Destiny Lane
Aug 22, 2023 -

Salem Ford responded

We're happy to hear about your experience with our team. Your kind words and support motivate and remind us why we do what we do. Please keep in touch and safe travels!

August 15, 2023

You don’t have to go back to a dealership after you drive your new wheels off their lot but I do because Salem Ford is accommodating and reasonably priced More

by RAN1ST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Several service advisors helped me but I do not remember their names. Kudos to the team!
Aug 16, 2023 -

Salem Ford responded

Thanks for the feedback and great review. We appreciate your support and look forward to seeing you again for your next scheduled maintenance.

August 12, 2023

Brought car in for vibration at 70 mph in rear end. Was told tires will need to be replaced by fall. Tires have lost it tread left and should last till next fall if not longer. Service tech just to laz More

by DMICKLON
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Gerry Lamirande
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2023 -

Salem Ford responded

We are disappointed to hear you don't believe our diagnosis will fix the vibration happening with your vehicle. If you change your mind and would like to go forward with our recommendation, we'd be glad to diagnosis your vehicle again at no charge should it not rectify the problem. We appreciate your feedback and hope to hear back from you soon.

August 11, 2023

It was fantastic. Always great service!! Everyone is so nice and helpful! I wouldn't go anywhere else! More

by LISASAMCOREY
Recommend Dealer
Yes
Employees Worked With
Shane Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Smith
Aug 12, 2023 -

Salem Ford responded

Thank you for leaving such a great review! Your kind words and support motivate us to continue to provide our customers with the best service possible. Thanks again and safe travels!

August 11, 2023

Always great service, staff are helpful and answer questions, technicians explain what may need to do to the car so you understand. Never have an issue, the dealership is clean More

by Donna B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2023 -

Salem Ford responded

Hi Donna, we're happy to hear you had a great experience with our team and all your questions were answered. We appreciate your support and feedback! We look forward to seeing you again at your next visit!

August 09, 2023

Clean, friendly, dependable, helpful, Clean, friendly, dependable, helpful, Clean, friendly, dependable, helpful, Clean, friendly, dependable, helpful. More

by AJMPJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2023 -

Salem Ford responded

We are happy to hear about your experience with our team and look forward to seeing you again at your next visit. Thanks again and safe travels!

August 07, 2023

They were very helpful in dealing with a noise issue on the front end of my F-150. More

by d.beauchesne1281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2023

Everyone was very pleasant and went out of their way to be sure I was comfortable while I was waiting for my car. Service was on time. More

by JAFERRANTINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
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