Salem Ford - Service Center

I had an appointment for only an expection sticker at 900am. I had another appointment to get to. I asked to make sure that the sticker wouldn't take long. I had a great person who checked me in. He said 900am. I had another appointment to get to. I asked to make sure that the sticker wouldn't take long. I had a great person who checked me in. He said it may be a while. I needed to be out before 10am. I went into the waiting room and 5 minutes later he came in to let me know I may not be out by 10am. I thanked him for being honest. Got my keys and left. I appreciate him but not sure why I make an appointment if it means nothing. Very frustrating. I also, on 2 occasions, at oil changes, waited forever, only to find that my car had been ready for at least a half hour but no one let me know. I think they do great work servicewise but you must be willing to spend a good part of your day there to get anything done More

Salem Ford’s service department has been doing a great job for over 20 years that I have been having service done at Salem Ford job for over 20 years that I have been having service done at Salem Ford More

Kept me informed of updates on work progress and parts delivery. Provided me a ride home after vehicle was transported from New Jersey to the dealership. This was truly appreciated and unexpected. delivery. Provided me a ride home after vehicle was transported from New Jersey to the dealership. This was truly appreciated and unexpected. More

Great service department especially Ray Clarke. I am an auto body damage appraiser and had a repair shop misdiagnose my 2011 Taurus electronic issues. I came to Salem NH Ford and Ray took care of t I am an auto body damage appraiser and had a repair shop misdiagnose my 2011 Taurus electronic issues. I came to Salem NH Ford and Ray took care of the problems very quickly. I have been driving it for 2 weeks and everything is running great. Thank you Ray. More

great service work and follow up, easy todeal with large inventory very good technicians great access inventory very good technicians great access More

Dean was great at letting me know what was going on with my issue. He communicated clearly and was able to work with my insurance to make sure I got the best price possible for the work that needed to be do my issue. He communicated clearly and was able to work with my insurance to make sure I got the best price possible for the work that needed to be done. More

The dealership is in a very convenient location. It's easy to get in and out. It was very clean and the people were nice and helpful. It's easy to get in and out. It was very clean and the people were nice and helpful. More