Salem Ford - Service Center

I purchased my third car from this dealership in May of 2022. It was a used SVU. I didn't want a SVU, I wanted a Sedan but Ford in their infinite wisdom stopped selling them. The new car's were 40K, too p 2022. It was a used SVU. I didn't want a SVU, I wanted a Sedan but Ford in their infinite wisdom stopped selling them. The new car's were 40K, too pricy and not worth the price. My 2018 Ford ECO Sport had 69,000 on it. I thought it was pretty good. We asked if there were any other ones and he said no. Found out two days later there was a 2021 model for 5K more but they didn't give us a choice. So I came to the conclusion after the past two years they purposedly sold us a lemon. My Turbo blew out on the highway, they fixed and and driving home my car overheated because their service technician didn't properly put on a clamp to the radiator. Was going 65mph in the middle lane when a light came on "Engine Overheated" Car went into lower power mode, no accelerator. I barely got over to the breakdown lane. Next my Heat went. The price to replace my heater core was insane. I drove around through the winter with no heat because I couldn't afford to get it fixed. I had been emailing the service manager and explained I couldn't afford it and he graciously gave me an employee discount and a loaner. They had my car for seven weeks as after the replaced my heater core was replaced the heat was intermittent. They replaced just about everything. Heating and Cooling. When I picked it up I found my windshield to be broken when I was driving away. I went back and was apologized by the service advisor but then then Rude and Ignorant assistant service manager got in my face and said the technician told Gerry it was broken when it came in. Yet seven weeks and I wasn't informed? It was not broken prior even my windshield guy said the break was caused on the inside of the windshield. Cost me over $500 to replace. I left multiple voicemails and sent multiple emails with ZERO communication back. A couple months after this my heat stopped working and I had enough of this dealer and incompetent service technicians. Ray and Shontel the service advisors are the only good thing about this dealership. They didn't respond to my Email regarding the new issues. I brought my car to Auto Fair Ford and they diagnosed my car had a blown engine. It was not covered under warranty and it was going to cost me $6700 which I didn't have. In speaking with my service advisor Bill I mentioned about the Turbo being replaced and the heating and Cooling system. I gave him all the work orders and he spoke with Ford and they determined the engine failure was do to the work done at Salem Ford. So in the end I have a brand new engine and Turbo. Also, another radiator since they screwed that install up also. My recommendation is stay far aware from this Dealership. More

Very nice and helpful staff. The waiting area was clean and nice! The service team was great, they serviced my car quickly, but efficiently! The service manager applied my Ford c The waiting area was clean and nice! The service team was great, they serviced my car quickly, but efficiently! The service manager applied my Ford credits to my bill without even having to ask. Great service from start to finish!! More

Was easy to make in my appointment when I get there they receive me friendly and fast receive me friendly and fast More

Great service! ! They went out of the way to make us comfortable waiting for the car. ! They went out of the way to make us comfortable waiting for the car. More

I had my truck in for service Linda Falbo was my advisor she was very knowledgeable and got my vehicle fixed right the first time. Excellent dealership will highly recommend. Thank you Arthur Ahlquist she was very knowledgeable and got my vehicle fixed right the first time. Excellent dealership will highly recommend. Thank you Arthur Ahlquist More

Very displeased with my service rep, was the same rep for last 3 visits. Very displeased with last 3 visits. last 3 visits. Very displeased with last 3 visits. More

The work was done fast and efficiently. I can’t believe how everything was explained to me. The tires and oil change done in one stop awesome I can’t believe how everything was explained to me. The tires and oil change done in one stop awesome More

All of the staff were very friendly and worked with us on our budget. We purchased the car we came in for and the process was very wffecient. our budget. We purchased the car we came in for and the process was very wffecient. More

Two stars is being nice! This is for a Ford Lightning. I arrived early in the morning and parked it at the charger. While I was waiting for my Uber, I watched the first emplo This is for a Ford Lightning. I arrived early in the morning and parked it at the charger. While I was waiting for my Uber, I watched the first employee to arrive turn off the charger. Really? I'm paying customer who purchased a brand new EV from this dealership. This dealer is a bit of a drive for me but I take the truck there because I was happy the purchasing process. I was notified there was a recall. I scheduled the appointment and took the truck there on that date. I also told them there was a problem with the wipers. I got a call a few hours later to let me know they needed to order the parts for the recall and the wipers were fixed. I really wonder why they didn't order the parts at the time of scheduling. They must have known what parts were needed for the recall. Anyhow, I rescheduled for the following week. When I picked the car up, they said a master reset had solved the wiper problem. Luckily it was raining that day so I showed the technician that there was still a problem. He assured me it would be fixed when I returned the following week. I took the car back the following week. They did perform the recall but again failed to fix the wipers. They said it needed a new sensor but they didn't even offer to schedule it when I picked the truck up. This would now require a third trip to fix the wipers, which would be a total of 6 uber rides. I've decided to get it fixed at the local dealership which is right down the street. I really enjoyed the buying experience, but the service department is dreadful. So sad. BTW... I really prefer to not leave reviews, especially negative reviews. That said, I have unsubscribed from receiving review emails. That seems to have gone ignored and I keep receiving emails to make sure I complete the survey. So sadly, I've been forced to submit an honest review. Please remove me from ALL your email lists! More

Salem Ford has a great service department and sales team Thanks Michael “Salty” Saltman for your help with delivery and follow up Thanks Michael “Salty” Saltman for your help with delivery and follow up More