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Salem Ford

Salem, NH

Overview
Employees
Reviews
Vehicles
4.5
416 Reviews
At Salem Ford, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. In short, we're committed to delivering you a purchase experience that exceeds your every expectation to ensure a lifelong relationship with the Key Auto Group.
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60 South Broadway

Salem, NH

03079

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Showing 416 reviews

December 05, 2023

Prices were three times the highest shop in the area for a small project now vehicle is parked until I can afford the cheapest help I can get More

by Lyonhearted603
Recommend Dealer
No
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Dec 05, 2023 -

Salem Ford responded

We're sorry to hear we weren't able to provide you with a better experience during your last visit and appreciate your feedback. Trust and transparency are at the core of our company values and we want every customer to leave feeling good about their decision to choose Salem Ford. Please give us a call at 603-898-9766 and speak with our Service Manager to review some alternatives to help get you back on the road at an affordable price.

December 05, 2023

Service is good once there. They are not good at calling us to say when parts come or service is available. More

by BUDDY1518
Recommend Dealer
Yes
Employees Worked With
Service dept
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December 05, 2023

So helpful! Left my appointment very satisfied! The man who dealt with investigation my problem and worries was amazing! More

by jpellerin134
Recommend Dealer
Yes
Employees Worked With
Conner Sheckler
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December 05, 2023

Needed new tires Derek was professional and gave me a good price Service was performed in a timely manner More

by paulhunt1080
Recommend Dealer
Yes
Employees Worked With
Derek Roy
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December 03, 2023

Had to replace 10 Lugnuts on my front wheels $150. Where is Ford on this should pay for this it was due to what they call Lugnuts swelling. Came to over $1200 for a new set of tires. Nothing special G More

by EASTCOASTFRANKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerry Lamirande
3.0
This rating includes all reviews, with more weight given to recent reviews.
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December 02, 2023

The guys there really went above and beyond to make sure I got what I was looking for great experience second truck I bought from Salem ford More

by SCOTT417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Leonard Huysmans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2023 -

Salem Ford responded

We're happy to hear you had such a great experience with our team. Thank you for your continued support, we greatly appreciate it. Please keep in touch and safe travels!

December 01, 2023

Part of the service was good but communication about a replacement parts was not so good More

by EDCEASER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Levesc
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November 23, 2023

Even when things don’t go as planned, the guys always make things right. As customer oriented as they come. More

by brinklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 22, 2023

Friendly professional staff, quality service done in a timely manner. Prices are too high though. More

by Stroh.a.sparty
Recommend Dealer
Yes
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November 20, 2023

We had a great experience purchasing our new Explorer. Many thanks to Charlie Ayoub and the entire Sales Team for working with us and keeping us informed throughout the process. More

by kelliottnh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armando Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Conner Sheckler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ayoub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Salem Ford responded

We're happy to hear about your experience with Charlie and the team! Thank you so much for sharing and leaving such a wonderful review. We hope you're enjoying your new Explorer (great choice!) and please keep in touch.

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