Salem Ford

Awesome sales Very happy josh Bowen great sales man painless no pushing very happy ...service desk sucks. I bought a truck that had issues after a few days I called Very happy josh Bowen great sales man painless no pushing very happy ...service desk sucks. I bought a truck that had issues after a few days I called and they took it in rite away. After a day they told me it was gonna be a few days so they gave me a truck off there lot to drive. There service desk sucks and seems to have no communication with sales department or the customer but over all definitely would go back. More

Great I recently bought a used Ford from Mike. He was able to answer all questions and was very knowledgable. As a young car buyer, he took me seriously a I recently bought a used Ford from Mike. He was able to answer all questions and was very knowledgable. As a young car buyer, he took me seriously and was honest about every step of the process. I am also very pleased with the car and how thoroughly they checked everything. So happy with my experience at Salem Ford! Thanks to Mike! More

Awesome My wife and I leased a new Ford yesterday from Salem Ford. We dealt with Joe who was very easy going, knowledgeable, patient. He went above and beyond My wife and I leased a new Ford yesterday from Salem Ford. We dealt with Joe who was very easy going, knowledgeable, patient. He went above and beyond to find the right truck for us. We also dealt with the manager, Jason who was also very easy going and wanted to make sure we were taken care of. Excellent service More

xxxxxxxx sales people would never buy any vehicle from this dealer went in to purchase a truck they were rude !then they try to give me a trade in 5,000 less than what my v would never buy any vehicle from this dealer went in to purchase a truck they were rude !then they try to give me a trade in 5,000 less than what my vehicle trade in value was.Then once I left they raised the price of the truck $5,000 buy beware of this dealership. More

Overcharged for service I was told my truck needed 8qts of oil. I said its a 3.5L ecoboost and it only needs 6qts. Guy at service told me no it needs 8qts and tried charging I was told my truck needed 8qts of oil. I said its a 3.5L ecoboost and it only needs 6qts. Guy at service told me no it needs 8qts and tried charging me extra. Come to find out my truck only takes 6.2 qts. He then lied to me and told me "the works" package only does oil change and tire rotation but it doesnt it covers a lot more. So i paid $29.95 for oil and $19.99 for a tire change. Thats the same price as the works package that i asked for but wasnt given because he said i wouldnt save any money without the coupon. Then i asked if my truck needed a pcu update he then told me he doesnt know he would have to plug into my truck to find out. So i figured that was the end of it. Come to find out little to my knowledge my truck needed an update and i was charged $125 for an update that i didnt want if it cost that much. When my truck was ready the same guy called me and lied to me again telling me he told me the price of the update and i said yes do it but at that cost i never would have. Avoid service worker named dave More

Great Experience and Easy My wife and I purchased a new Ford yesterday from Salem Ford. We dealt with Matt who was very easy going, knowledgeable, patient and made us feel very My wife and I purchased a new Ford yesterday from Salem Ford. We dealt with Matt who was very easy going, knowledgeable, patient and made us feel very comfortable. We also dealt with the manager, James, who was also very easy going and wanted to make sure we were taken care of. The Business manager, Angel, was very professional and made sure all of the numbers and paperwork were perfect. This dealership is easy to do business with! More

Great Nancy was amazing to work with!!! We bought 2 new cars from her and she was kind and honest through the entire experience. Go see Nancy! Nancy was amazing to work with!!! We bought 2 new cars from her and she was kind and honest through the entire experience. Go see Nancy! More

I was interested in Ford Escape, My experience being a widow and Mike was absolutely great in answering my questions, very friendly and no question was silly to him. When the time com My experience being a widow and Mike was absolutely great in answering my questions, very friendly and no question was silly to him. When the time comes will def ask for him. Very knowledgeable More

Service for noises in rear hatch and SYNC issues First off, FORD has real issues with their new cars and SYNC 3 . They are Having all kinds of problems with the Sync updates and issues with Sync tha First off, FORD has real issues with their new cars and SYNC 3 . They are Having all kinds of problems with the Sync updates and issues with Sync that they are NOT fixing. Telling the customer thats too bad and cant help you. Service depts are being told to put up smoke screens and redirect the customers away from the issues. I made a complaint with Ford and they say all they can do is direct to back to the Service dept. This is not your Daddys FORD anymore folks. This dealership wasted a lot of my time and did not fix any of the issues and then told me they had. Also told me I was wrong on a couple things that they said were fine....wrong! Told me I would have to come back and go for ride with the technician to point out the issues that he had already looked at and said he corrected. ....long story but do yourself a favor and DO NOT BUY CAR HERE, and DO NOT USE THEIR SERVICE DEPT. More

Thorough and professional I've had my 2007 Santa Fe serviced here for years without incident. I was recently in the market for a second (used) vehicle, and my local credit unio I've had my 2007 Santa Fe serviced here for years without incident. I was recently in the market for a second (used) vehicle, and my local credit union auto adviser, Kevin Dunn (who was a tremendous help in suggesting vehicles that were in my price range and fit my lifestyle), put me in touch with Jason Ose. Jason put me into a 2013 Ford Edge, and was not pushy at all. I liked the Edge, so I called Kevin back and he negotiated a price I was happy with. (I'm not into negotiating.) Before finalizing the purchase, I noticed the anchor pins that secure the storage bins that wrap around the spare tire were broken, so Kevin called Jason, and Jason ordered and installed all new (and very pricey) bins at no cost to me. Three weeks after my purchase, I noticed a problem when braking. The service department replaced all four rotors (the pads were practically new) at no cost to me. Problem solved. More