Salem Ford

A Train wreck! :-( 1. Didn't have my spare key at time of sale. Took them 6 weeks to get one and only after I was persistent on requesting it. 2. After 77 miles the 1. Didn't have my spare key at time of sale. Took them 6 weeks to get one and only after I was persistent on requesting it. 2. After 77 miles the cameras weren't working on truck. 3. Made an appointment using Ford Pass which was mentioned several times during my purchase only to be told when I arrived that I had no appointment, even though I had a confirmation, because the 2 systems don't talk. Then I was told that there was no one working who was qualified to run the diagnostics needed(A Saturday???). Had to reschedule. Service agent stated that this happens all the time - not something you tell a customer. He seemed disgruntled and not very customer focused. 4. Go in for rescheduled appointment to run diagnostics on malfunctioning cameras and was told they would need the truck all day. I got a ride in and left my truck first thing in the morning. I asked them to insure my vehicle got washed as well because there was a "Winter Special" running. I mentioned about my spare key and asked if he could assist me in obtaining it. He stated I should go thru my salesperson. I waited for the sales person and was told...the snow is starting to melt they would most likely find it soon. I received a call that afternoon,(7 1/2 hours later), and was told that they don't have enough time to complete the work and I now need to schedule a third appointment. I asked if the truck had been washed and it had not! I now wait for that to be completed and a follow-up call that my truck is ready. I called for an Uber back to the dealership because the service person never informed me that they had a shuttle driver. When I arrive the service agent is telling me he was going to have to fight with SCA Performance to cover the cost because they messed up all the cameras installing the "lift kit". Not my problem to solve and didn't need to hear his rant. This guy is never in a good mood. 5. 1/22/20 - Go in for third appointment now. Get a ride home and schedule for a pick-up after the work is completed as well. During this visit I inquire about my key again and find that my salesperson has quit. I get a call that my truck is ready. I remind them that I need a ride. I'm told that the shuttle driver quit after he dropped me off in the morning. 1 hour later they never figure out how to come get me and I need to call for an Uber! All I keep hearing about when I pay is this survey. Give me a good score because I did all that I could -- No you did not -- what you did was the bare minimum. 6. You tell me how I am suppose to feel????????? I had a Ford before and went to Nissan only because of the size. I was thrilled when the Ranger made a comeback and returned to Ford because of the quality and service I was provided previously. I Love my truck but have little faith in this dealership. I am stuck now because you don't have many locations close to me to visit for the care of my vehicle. More

Salem Ford is super friendly. Salesman are very knowledgeable. The service department work at a timely manner and are able to assist me even when I'm late for appointments. knowledgeable. The service department work at a timely manner and are able to assist me even when I'm late for appointments. More

Service to vehicle Attention to detail is very good. they listened to what my concerns were. Work completed satisfactorily and timely. They also recommended maintenance Attention to detail is very good. they listened to what my concerns were. Work completed satisfactorily and timely. They also recommended maintenance which needed to be done. More

New Truck Great experience, from the Sales Manager, Loan Manager and Salesman. I had no idea that I was going to buy a truck but found what I wanted in my price Great experience, from the Sales Manager, Loan Manager and Salesman. I had no idea that I was going to buy a truck but found what I wanted in my price range. More

Second Time Explorer Buyer Satisfied with maintenance service and follow through. I had unique problems with each car, both of which were eventually diagnosed and recognized. So Satisfied with maintenance service and follow through. I had unique problems with each car, both of which were eventually diagnosed and recognized. Software update fixed problem on the first car and I am awaiting a Ford Engineering update on the 2020 that I drive now. More

LOVED THEM SO MUCH CAME BACK 4 YEARS LATER TO BUY AGAIN AFTER BUYING A 2015 FORD EXPLORER I WAS VERY PLEASED WITH THE PROFESSIONAL AND EXTRA STEPS TAKEN BY THE SALES TEAM TO WIN AND SECURE MY BUSINESS. i C AFTER BUYING A 2015 FORD EXPLORER I WAS VERY PLEASED WITH THE PROFESSIONAL AND EXTRA STEPS TAKEN BY THE SALES TEAM TO WIN AND SECURE MY BUSINESS. i CAME BACK 4 YEARS LATER AND PURCHASED A 2019 EXPLORER AND HAD A SIMILAR AMAZING EXPERIENCE.. hIGHLY RECOMMEND SALEM FORD More

Excellent routine maintenance In and out in a reasonable amount of time. They went over ll the checks on the list and was treated nicely. Would definitely recommend. In and out in a reasonable amount of time. They went over ll the checks on the list and was treated nicely. Would definitely recommend. More

They refused to give me a loaner vehicle while they were going to keep my vehicle for the day. They informed me that it was not covered by Ford. Well thats not true! I brought my vehicle to another Ford going to keep my vehicle for the day. They informed me that it was not covered by Ford. Well thats not true! I brought my vehicle to another Ford Dealer to have 5 recall issues corrected. They gave me a loaner with out question and said that it was covered by Ford! I would not recommend Salem Ford Service! Just my opinion ! More

recall Recall on my f150. Arrived @ 7:30am out the door in one hour. Great friendly service. waiting area and restrooms very clean. Would of liked to talk Recall on my f150. Arrived @ 7:30am out the door in one hour. Great friendly service. waiting area and restrooms very clean. Would of liked to talk to a salesperson for a new f250 but i guess was too early More

I've yet to have a bad experience here. From Matt P. in sales to Gina and the rest of the service team. I highly recommend this dealership sales to Gina and the rest of the service team. I highly recommend this dealership More