Salem Ford

Great customer service and follow through. Matt Pena is the reason we keep coming back to make purchases. He is a gentleman and makes us feel like our business is the most important to your co Matt Pena is the reason we keep coming back to make purchases. He is a gentleman and makes us feel like our business is the most important to your company. Great attention to detail as well. More

I have been pleased with all the maintenance and service work done by the dealership to date. work done by the dealership to date. More

My buying experience was a great one. First, I want to give kudos to Destiny, as she was the one that coordinated and communicated with me throughout the delivery process of the F-150. I First, I want to give kudos to Destiny, as she was the one that coordinated and communicated with me throughout the delivery process of the F-150. I looked at a lot of F-150s, colors, and stickers. Ultimately, I settled on the vehicle specifications, and she updated me on the delivery time last week. I commend Destiny for her diligence and excellent customer service. I also commend Kyle Szarzynski for his diligence and excellent customer service. He made the entire process easy and was very accommodating. The service level I received is why I faithfully serviced my 2011 Ford Explorer at your dealership. More

Always great service at this dealership. One of the reasons I keep going back. Highly recommend! One of the reasons I keep going back. Highly recommend! More

Matt went above and beyond! I will be back when I need any other service for my vehicle! I will be back when I need any other service for my vehicle! More

Unprofessional and unethical practices happening at this dealership. Staff lacks knowledge on their cars. Selling tactics are used to make a quick sale omitting facts about the car that are essential a this dealership. Staff lacks knowledge on their cars. Selling tactics are used to make a quick sale omitting facts about the car that are essential and important to the consumer. After waiting for 6 hours because they were attending other customers, we were rushed to finalize the financial portion with no details or explanation on contract disclosures. Simply because they wanted to go home. Contract was signed on 1/7/2022 for a 2023 Mustang Mach-E. The car was in their lot until 1/19/2022 with the excuse of RMV delays. We called to get updates where vague answers were given. Which ultimately was done intentionally to hold us from our rights. At the time of picking up the car, no run down of functions were given, we had to do guess work to figure out how everything works, sales person had absolutely no knowledge about the car. We later find out that the car was not inspected nor was the registration in the glove compartment. We had to drive up to pick it up because they said they had lost it when we called. A printed copy from the RMV website was provided, the document was dated 1/13/2022 which means car was sitting in the lot for an additional 6 days. Then the nightmare began. Unfortunately, the car has not met the specifications signed upon. Mileage rebate and battery doesn’t come close to what they advertised. Now we are facing a very difficult time where they knocked us from our cooling off/ remorse period deliberately and won’t take the car back. While we’ve only had the car in our possession for merely 3 days. Giving us the only option for buy back of the lease putting us at a loss of our $6,500 deposit that we had put down plus having to pay the taxes on the vehicle plus, and having to pay taxes on a new vehicle leaving us with a loss of almost $15,000. Overall, a horrible experience! General manager, Armando and sales manager Steve, are rude and condescending. Dismissing our issue and stating that they are not interested in helping us with the issue and to take it somewhere else. That’s exactly what I will do, go somewhere that customers are respected and their rights are valued. More

This dealership is a very well oiled machine, everyone is friendly and experienced. Thank you friendly and experienced. Thank you More

AFTER PURCHASING 2019 LINCOLN WITH 30 K, HAD ISSUES WITH FRONT END THAT THEY TOOK INTO SHOP AND RESOLVED IN TIMELY FASION. SUPPLIED LONER FOR 24 HR. PERIOD UNTIL REPAIR WAS RESOLVED. PURCHASING OUR VEHICL FRONT END THAT THEY TOOK INTO SHOP AND RESOLVED IN TIMELY FASION. SUPPLIED LONER FOR 24 HR. PERIOD UNTIL REPAIR WAS RESOLVED. PURCHASING OUR VEHICLE, WE HAD LARRY CLEARY [FAIRLY NEW TO TEAM] AS SALES REP., IF NEED BE WILL RETURN TO HIM FOR POTENTIAL PURCHASE DOWN THE ROAD. More

The service department was very easy to get along with and very helpful keep me up-to-date on the status of my truck and very helpful keep me up-to-date on the status of my truck More

Best experience I have ever had at a car dealership. Everyone was so friendly, they communicated with me the entire time I was waiting, and the waiting area was clean, and well stocked with coffee, wate Everyone was so friendly, they communicated with me the entire time I was waiting, and the waiting area was clean, and well stocked with coffee, water, and even a special treat! 10/10 would recommend! More