Salem Ford

Salesman was extremely helpful……took time to help me find the right vehicle….made the process quite pleasant the right vehicle….made the process quite pleasant More

My Service Manager was Derek and he has been great. I have a transmission issue on my F150 and he has given his all to make it right and I am confident that it will eventually be fully repaired. I have a transmission issue on my F150 and he has given his all to make it right and I am confident that it will eventually be fully repaired. More

We contacted the dealer and initially communicated with Brandon who answered all our questions online. When we arrived at the dealer, Mike "Salty" greeted us and had the Explorer upfront and ready for a t Brandon who answered all our questions online. When we arrived at the dealer, Mike "Salty" greeted us and had the Explorer upfront and ready for a test drive. Mike was outstanding, he discussed everything we needed to know, and we were able to complete the deal and drive our new vehicle home within a couple of hours! We will definitely recommend Salem Ford! More

Couldn't be happier with the staff at Salem Ford. Cesar was fantastic! So far I love my new Ford Bronco Sport!! I would absolutely recommend the Salem Ford dealership! Cesar was fantastic! So far I love my new Ford Bronco Sport!! I would absolutely recommend the Salem Ford dealership! More

Found the vehicle via a third party website. Contacted Salem Ford through their website, then went up there to test drive the vehicle. They worked around my schedule and we were able to close th Contacted Salem Ford through their website, then went up there to test drive the vehicle. They worked around my schedule and we were able to close the deal a few days later. Everyone was great to work with and I left extremely happy with my purchase and experience. Will definitely recommend Salem Ford to my friends and family who live in the area. More

I brought my Lincoln to these guys to get some recall work done on it in late 2022, along with requesting a repair job on the gas cap cover. As far as I can tell, the recall job went without a hitch, how work done on it in late 2022, along with requesting a repair job on the gas cap cover. As far as I can tell, the recall job went without a hitch, however, they had to order a new gas cap cover for my car, and when they got the new cap door installed, their tech was very careless in his work, as the cover doesn't sit right and is now cockeyed. My contact guy was Ray, and he told me over the phone that they did as best they could, which is a poor job. More

I had no choice but to bring my car to Salem Ford being they are the closest Ford dealer to me. I had them do some AAA claim work on the electronics and also on the body where the gas cap cover is. Once I they are the closest Ford dealer to me. I had them do some AAA claim work on the electronics and also on the body where the gas cap cover is. Once I got to the dealer to pick the car up, I saw that my touch screen was still blank, so since my rep Ray was nowhere to be found, I asked his colleague Derek for help and Derek accommodated my needs. He had their electronics guy reset 1 of the pods in the car and that got my touchscreen back up. Their body shop is the pits. I asked them to complete their offer to repair the damage to the body that their tech did when he installed the new gas cap cover. he used a metal tool on the job and he made chips in the body at the point where the gas cap cover lays. Very shabby. I also noticed that my gas tank was reading almost down to 1/2 a tank after I gave them the car with a FULL tank. They refilled my tank. 2 weeks later, I noticed that my winter snow brush was missing from my back seat, I knew it had to be Salem Ford's detailer that toom and removed it to clean my car out. I bought another identical snow and ice scraper like the 1 they lost on me, gave their Serbice Manager, Gerry, my receipt, and he reimbursed me for the cost. Thanks for that Gerry. /Before I forget, Salem Ford uses Uber to shuttle their service customers to and from the dealership, their Uber drivers suck. The 1st driver, John, almost hit another oncoming pickup truck with me sitting next to him up front, the 2nd driver barely spoke any English. For a brand new Tusacn Village facility, one would expect better service all in all. My recall work was the job that was done right. These guys never returned my phone calls after I left messages with Ray. Gerry had just called and left me a message just before I showed up in person today to get help. Thanks again for the cash reimbursement Gerry, that was much appreciated. More

I worked with Sebastian. He was very patience and knowledgeable. He went the extra mile to make sure I was happy. I felt heard when speaking to him. He took the time to ex He was very patience and knowledgeable. He went the extra mile to make sure I was happy. I felt heard when speaking to him. He took the time to explain all the extras my new truck has. I went back the next day for some paperwork and even after the sale he came out and help explain more. Sebastian is great at what he does and represents Ford perfectly. More

I recently moved up north from NC. It's been extremely difficult to find availability and good service. This dealer exceeded my expectations and provided the best service I've ever exp It's been extremely difficult to find availability and good service. This dealer exceeded my expectations and provided the best service I've ever experienced. More