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Salem Ford

Salem, NH

4.5
416 Reviews
At Salem Ford, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. In short, we're committed to delivering you a purchase experience that exceeds your every expectation to ensure a lifelong relationship with the Key Auto Group.
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60 South Broadway

Salem, NH

03079

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Showing 416 reviews

July 19, 2023

I made an appointment for service for 20000 mile maintenance and was in and out in above a hour. The staff is friendly and the waiting area is neat, clean and comfortable. More

by Tomb718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the woman’s name but she was awesome
July 19, 2023

I brought my 2020 f350 to the dealership twice for the same problem (def fluid related) and neither time did it get repaired. They just cleared the code which resulted in the check engine light coming bac More

by Steve
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerry Lamirande
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Salem Ford responded

Thank you for the candid feedback on your experience with our staff at Salem Ford. We realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We have already set up a meeting with the involved parties to review your experience, and see how we can prevent this from happening in the future. Respectfully, Salem Ford

July 17, 2023

Salem Ford has a very professional staff not only in their service department but their sales and customer service.as well. The facility is always clean and bright. They are a pleasure to do business More

by FCIANCI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonard Huysmans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kobbey Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerry Lamirande
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Holloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Destiny Lane, Jake Lampert
Jul 18, 2023 -

Salem Ford responded

We greatly appreciate your feedback and leaving us such a great review! Thank you for your continued support and repeat business in both our Sales and Service departments.

July 17, 2023

Awesome place, People are always attentive to our needs. Jay is an excellent mechanic. I would go back for anything. More

by NANCY.WEISENBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Jul 18, 2023 -

Salem Ford responded

We're extremely happy to hear about your experience with our team and greatly appreciate your support and feedback. Please keep in touch and let us know how we can be of any assistance in the future. We look forward to seeing on your next visit!

July 13, 2023

Great and friendly service … took time to explain vehicle . Great communication and nice quality vehicle. More

by Wsamaras
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leonard Huysmans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Saltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

Friendly service staff, great communication, team is helpful, great service experience. Treated like you are family. More

by EJBORSINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnetta, Derek, Ray
Jul 20, 2023 -

Salem Ford responded

We greatly appreciate your feedback and support. Thanks for taking the time to share your positive experience with our team and leaving such a great review! Please keep in touch and we'll see you for your next service visit.

July 12, 2023

Took in for an automatic window repair and it lasted for about 4 days. Have to make new appointment. More

by DMICKLON
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

Salem Ford has been great since I bought my Bronco in 2021, I originally wanted a white one but unfortunately they did not have one and my sales guy was amazing at talking me into getting the Area 51 col More

by Klanaganolson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

It was my first time at Salem Ford very good experience good service and great best part they ware keeping me informed of all the maintenance that they ware doing More

by Higuey71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Destiny Lane
July 11, 2023

Great sales team excellent service team honest and completely efficient always available to answer questions and make suggestions More

by ted011964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonard Huysmans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Destiny Lane, Jake Lampert
Jul 20, 2023 -

Salem Ford responded

Thank you so much for sharing your experience and leaving us a 5-star review! Your support and kind words help motivate us and let us know that we're taking great care of our customers. Thanks again and safe travels.

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