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Salem Ford

Salem, NH

4.6
415 Reviews
At Salem Ford, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. In short, we're committed to delivering you a purchase experience that exceeds your every expectation to ensure a lifelong relationship with the Key Auto Group.
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60 South Broadway

Salem, NH

03079

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Showing 415 reviews

April 17, 2024

We felt very comfortable with the deal . The salesman was very helpful. We wood return there More

by gaberaposo49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Salem Ford responded

Thank you for your business and this review, Gabe. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Proud member of the Key Auto Group Your friends at Salem Ford

April 15, 2024

Very customer oriented. Great experience. Pleasurable and comfortable buying experience. I would purchase a vehicle here again. More

by rommel1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Petrello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Salem Ford responded

Thanks for sharing your thoughts about your experience with Salem Ford. Brandon, Lauren, and our team appreciate your business and hope to see you again soon! Proud member of the Key Auto Group Your friends at Salem Ford

April 14, 2024

Very displeased with my service rep, was the same rep for last 3 visits. Very displeased with last 3 visits. More

by DLAVOIE101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek ?
Apr 15, 2024 -

Salem Ford responded

We're sorry that your visit wasn't completely satisfying. Would it be possible for someone from our management team to reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Your friends at Salem Ford

April 11, 2024

The work was done fast and efficiently. I can’t believe how everything was explained to me. The tires and oil change done in one stop awesome More

by Chief4dt@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Apr 13, 2024 -

Salem Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Salem Ford! Proud member of the Key Auto Group Your friends at Salem Ford

April 09, 2024

All of the staff were very friendly and worked with us on our budget. We purchased the car we came in for and the process was very wffecient. More

by bridgetecook1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Conner Sheckler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ayoub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar German
Apr 09, 2024 -

Salem Ford responded

Bridget, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Salem Ford, we look forward to having you as a valued customer for many years to come! Proud member of the Key Auto Group Your friends at Salem Ford

April 08, 2024

Two stars is being nice! This is for a Ford Lightning. I arrived early in the morning and parked it at the charger. While I was waiting for my Uber, I watched the first emplo More

by david@spinlabcnc.com
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerry Lamirande
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Salem Ford responded

David, we are sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Your friends at Salem Ford

April 08, 2024

Salem Ford has a great service department and sales team Thanks Michael “Salty” Saltman for your help with delivery and follow up More

by Stone Wood & Wire LLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Saltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Salem Ford responded

Thanks for sharing about your experience with Michael and our team here at Salem Ford. We appreciate your business and hope to see you again soon! Proud member of the Key Auto Group Your friends at Salem Ford

April 04, 2024

It was a pleasant and effective experience this morning getting my car oil changed. Nice More

by GFREDETTE
Recommend Dealer
Yes
Apr 04, 2024 -

Salem Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Salem Ford. Proud member of the Key Auto Group Your friends at Salem Ford

April 04, 2024

Pleasant. Effective It was a pleasant and effective experience this morning getting my car oil changed. More

by GFREDETTE
Recommend Dealer
Yes
Apr 04, 2024 -

Salem Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Salem Ford! Proud member of the Key Auto Group Your friends at Salem Ford

April 04, 2024

Ray, in particular, very helpful. Others all very nice also. So far any work they have done on my 2017 MKZ has been very sastisfactory More

by gatelyteresa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Apr 05, 2024 -

Salem Ford responded

Teresa, Thank you so much for your excellent review! We are so glad that Ray had the opportunity to work with you, and we are thrilled that you found your experience with us here at Salem Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Proud member of the Key Auto Group Your friends at Salem Ford

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