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Salem Ford
Salem, NH
416 Reviews
At Salem Ford, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. In short, we're committed to delivering you a purchase experience that exceeds your every expectation to ensure a lifelong relationship with the Key Auto Group.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 416 reviews
October 10, 2023
Great team. Michael Ayala was outstanding. Explained everything in a clear and concise way. He did not push and let us make our decision with no pressure. Very e Michael Ayala was outstanding. Explained everything in a clear and concise way. He did not push and let us make our decision with no pressure. Very enjoyable experience More
by Nchamp88
October 10, 2023
Salem Ford was a great dealership to work with. My husband and I both worked with Conner and had very positive experiences buying cars from him. He was super easy to work with and we never felt pr My husband and I both worked with Conner and had very positive experiences buying cars from him. He was super easy to work with and we never felt pressured which was great. He was extremely accommodating and helpful throughout the entire process. I would recommend working with Conner to any of my family and friends, he truly made the whole process much more enjoyable and stress free. More
by Brianna L.
Employees Worked With
October 08, 2023
My entire experience at Salem Ford was wonderful. Charlie was knowledgeable, professional, and friendly. He treated me as a human being and he did not try to up-sale me, which was refreshing. I was a Charlie was knowledgeable, professional, and friendly. He treated me as a human being and he did not try to up-sale me, which was refreshing. I was able to explain what I was lokkibg for and he listened carefully and then showed me a few options. Destiny introduced herself and asked if there was anything she could do, which was wonderful and a rarity these days. I purchased my vehicle on the weekend and the service department was closed, but on Monday, I drove in and was welcomed and my vehicle was taken in right away (I did not have an appointment). But, I later found out that Charlie had informed the Service Department that I would coming in Monday for my Inspection sticker. Clearly, the communication between sales and service is top notch. I am extremely happy with my vehicle and my overall experiences at Salem Ford. I am certainly looking forward to future interactions. I would strongly recommend Salem Ford to anyone. More
by Justin B.
Verified CustomerOctober 04, 2023
I had a great buying experience. Micheal Saltman is a great guy. I would definitely send some to see him. Micheal Saltman is a great guy. I would definitely send some to see him. More
by ADUCK66
Employees Worked With
October 03, 2023
Service was horrible called Saturday and told them I was gonna buy the car after I spent all Friday night trying to buy it and it wasn’t ready looked at the car Friday night in the rain picked it up Saturda gonna buy the car after I spent all Friday night trying to buy it and it wasn’t ready looked at the car Friday night in the rain picked it up Saturday drove off the lot and drove right back because there is a chip in the windshield right in plain view of driver side told ceasar German about the problem he said they would fix it when I came in Monday for a inspection sticker came in Monday and it took a hour for them to put a inspection sticker on then the manager wouldn’t fix the windshield because I gave them attitude because it took two guys a hour for a inspection sticker the service was bear minimum and I called to let them know and every time I was coming they had no idea what was going on it feels great spending all this money and buying a car in a matter of a hour to get treated like this when the sale is final 10/10 would not come back again and give my hard earned money for service you get at a late night McDonald’s More
by Mandarinim
Employees Worked With
Cesar German
October 03, 2023
Labor for services is very high. Parts markup is over 50%. Hard to afford bringing to shop for service. Parts markup is over 50%. Hard to afford bringing to shop for service. More
by Briteside
Employees Worked With
October 02, 2023
They took my car in for service when other ford dealers where telling me I had to wait a month before they can service it where telling me I had to wait a month before they can service it More
by George.Afouxenides
Employees Worked With
September 30, 2023
Poorly manufactured vehicles, and lack of parts for repairs..that and top of selling fraudulent extended warranty policies, full well knowing there are no parts to meet qualified repairs under said wa repairs..that and top of selling fraudulent extended warranty policies, full well knowing there are no parts to meet qualified repairs under said warranty!! Avoid Ford and Salem ford at all costs! More
by JOHN.CARDACI
September 28, 2023
I went in for my transmission, mechanic repaired ball bearings and steering column why? I don’t know because the part is on order and it’s been a month bearings and steering column why? I don’t know because the part is on order and it’s been a month More
by canadienbacon182106
Employees Worked With
Ray
September 28, 2023
Great service Great comunication Easy to get to Good inventory Good people to deal with inventory Good people to deal with More
by PATRICK.ST.LEDGER
