Salem Ford

The service department replaced my mouse damaged engine. It looks as good as new now. It looks as good as new now. More

Love my sales person Salty. Service has missed getting back to me two times with a tire pressure sensor in warranty. Service has missed getting back to me two times with a tire pressure sensor in warranty. More

TL;DR: I had a used vehicle purchase confirmed by a manager at Salem Ford. I offered to fill out the paperwork via DocuSign that day but was told to come in person, at an agreed upon time. Only after I manager at Salem Ford. I offered to fill out the paperwork via DocuSign that day but was told to come in person, at an agreed upon time. Only after I made the drive from Boston was I told the vehicle had been sold to someone else. To make matters worse, the assistant manager offered to reimburse my gas for the wasted trip, then rescinded that offer ten minutes later. If you have the option, go somewhere else! On Tuesday, October 27, 2026 I confirmed the purchase of a used vehicle from Salem Ford. The purchase price and an arrangement for new tires had been agreed upon by both my salesperson and the sales manager. I asked whether DocuSign was an option so we could get the paperwork started remotely. I was told that I needed to come in person. However, because my salesperson was off the following day (Wednesday, October 28), we agreed to Thursday after 11:00 a.m. I arrived at 11:30 a.m. Thursday, having made the trip from out of state specifically to sign the paperwork, only to discover that the vehicle had been sold to someone else the night before. This came as a surprise to both me and my salesperson, highlighting a serious lapse in coordination within the dealership. It was especially disappointing considering that I had confirmed the purchase in writing, proactively offered to begin the paperwork remotely, and followed the dealership's instructions about when to come in. After this major breakdown in communication and basic sales etiquette, the assistant manager acknowledged the inconvenience and told me that the least they could do was reimburse me for my gas. Spoiler alert! That promise didn't hold up either. About ten minutes later, he returned to tell me that reimbursement wasn't possible. My recommendation is if you have another dealership you can do business with, go there. Based on my experience, I would not trust Salem Ford to honor its commitments, even when they're made in writing. More

First class facilities very short wait time all around great dealership could not ask for a experience great dealership could not ask for a experience More

I have confidence in the work, staff is helpful, friendly & professional I'm a customer for life & professional I'm a customer for life More

they did not help me. They were extremely rude. The manager of the service told me if I didn't stop talking he wouldn't work on my car. Another time he hung up on me on th They were extremely rude. The manager of the service told me if I didn't stop talking he wouldn't work on my car. Another time he hung up on me on the phone when I asked for his name. More

Communication is severely lacking and they appear to be grossly understaffed. Mike was very helpful when he was available but there should be more people helping customers. grossly understaffed. Mike was very helpful when he was available but there should be more people helping customers. More

Not happy with the service. Had a code show up and the dealer said it was not the same as there code and they denied recall service. Had a code show up and the dealer said it was not the same as there code and they denied recall service. More

Very helpful. Explained several maintenance things I should be aware of He was a good service rep Explained several maintenance things I should be aware of He was a good service rep More

I traded a 2022 Honda Passport on December 16th to Salem Ford. Today is January9, 2026 and the loan on the vehicle has not been paid off. I have communicated by text four days in a row, spoke with the sal Ford. Today is January9, 2026 and the loan on the vehicle has not been paid off. I have communicated by text four days in a row, spoke with the salesperson, the general manager, and reached out to the regional vice-president … all to no avail. In the meantime, I’m paying on a loan and interest for (2) vehicles. SALEM FORD HAS LOST S CUSTOMER! More