Drew Gonzalez

TL;DR: I had a used vehicle purchase confirmed by a manager at Salem Ford. I offered to fill out the paperwork via DocuSign that day but was told to come in person, at an agreed upon time. Only after I manager at Salem Ford. I offered to fill out the paperwork via DocuSign that day but was told to come in person, at an agreed upon time. Only after I made the drive from Boston was I told the vehicle had been sold to someone else. To make matters worse, the assistant manager offered to reimburse my gas for the wasted trip, then rescinded that offer ten minutes later. If you have the option, go somewhere else! On Tuesday, October 27, 2026 I confirmed the purchase of a used vehicle from Salem Ford. The purchase price and an arrangement for new tires had been agreed upon by both my salesperson and the sales manager. I asked whether DocuSign was an option so we could get the paperwork started remotely. I was told that I needed to come in person. However, because my salesperson was off the following day (Wednesday, October 28), we agreed to Thursday after 11:00 a.m. I arrived at 11:30 a.m. Thursday, having made the trip from out of state specifically to sign the paperwork, only to discover that the vehicle had been sold to someone else the night before. This came as a surprise to both me and my salesperson, highlighting a serious lapse in coordination within the dealership. It was especially disappointing considering that I had confirmed the purchase in writing, proactively offered to begin the paperwork remotely, and followed the dealership's instructions about when to come in. After this major breakdown in communication and basic sales etiquette, the assistant manager acknowledged the inconvenience and told me that the least they could do was reimburse me for my gas. Spoiler alert! That promise didn't hold up either. About ten minutes later, he returned to tell me that reimbursement wasn't possible. My recommendation is if you have another dealership you can do business with, go there. Based on my experience, I would not trust Salem Ford to honor its commitments, even when they're made in writing. More

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