Salem Ford

I was looking online for several weeks looking for a new F150 when I came across the one with everything I wanted. I decided to go buy on a Sunday around 3pm. i walked in and met Mike " Salty" Saltman. I ca F150 when I came across the one with everything I wanted. I decided to go buy on a Sunday around 3pm. i walked in and met Mike " Salty" Saltman. I can't say enough about how relaxing and pleasant the environment and the experience was. Mike was great, very knowledgeable. Stayed past closing to make sure I had all the information I needed. I picked my new truck up two days later. The finance experience was excellent and fast also. It was my first visit to Salem Ford, and it won't be my last. Thanks Mike! More

I purchased my third car from this dealership in May of 2022. It was a used SVU. I didn't want a SVU, I wanted a Sedan but Ford in their infinite wisdom stopped selling them. The new car's were 40K, too p 2022. It was a used SVU. I didn't want a SVU, I wanted a Sedan but Ford in their infinite wisdom stopped selling them. The new car's were 40K, too pricy and not worth the price. My 2018 Ford ECO Sport had 69,000 on it. I thought it was pretty good. We asked if there were any other ones and he said no. Found out two days later there was a 2021 model for 5K more but they didn't give us a choice. So I came to the conclusion after the past two years they purposedly sold us a lemon. My Turbo blew out on the highway, they fixed and and driving home my car overheated because their service technician didn't properly put on a clamp to the radiator. Was going 65mph in the middle lane when a light came on "Engine Overheated" Car went into lower power mode, no accelerator. I barely got over to the breakdown lane. Next my Heat went. The price to replace my heater core was insane. I drove around through the winter with no heat because I couldn't afford to get it fixed. I had been emailing the service manager and explained I couldn't afford it and he graciously gave me an employee discount and a loaner. They had my car for seven weeks as after the replaced my heater core was replaced the heat was intermittent. They replaced just about everything. Heating and Cooling. When I picked it up I found my windshield to be broken when I was driving away. I went back and was apologized by the service advisor but then then Rude and Ignorant assistant service manager got in my face and said the technician told Gerry it was broken when it came in. Yet seven weeks and I wasn't informed? It was not broken prior even my windshield guy said the break was caused on the inside of the windshield. Cost me over $500 to replace. I left multiple voicemails and sent multiple emails with ZERO communication back. A couple months after this my heat stopped working and I had enough of this dealer and incompetent service technicians. Ray and Shontel the service advisors are the only good thing about this dealership. They didn't respond to my Email regarding the new issues. I brought my car to Auto Fair Ford and they diagnosed my car had a blown engine. It was not covered under warranty and it was going to cost me $6700 which I didn't have. In speaking with my service advisor Bill I mentioned about the Turbo being replaced and the heating and Cooling system. I gave him all the work orders and he spoke with Ford and they determined the engine failure was do to the work done at Salem Ford. So in the end I have a brand new engine and Turbo. Also, another radiator since they screwed that install up also. My recommendation is stay far aware from this Dealership. More

The process started good when I reached out to the internet manager (Ashely). The communication went well and the price was worked out before I got there. After I arrived to purchase the vehicle I m internet manager (Ashely). The communication went well and the price was worked out before I got there. After I arrived to purchase the vehicle I met Marquis to finish the purchase. I had to resend my paperwork to him because it apparently didn't get forwarded for the internet manager to the salesman. Next, we waited and hour and a half to go to the finance office only to find out that the paperwork was wrong. We told the salesman that we wanted to put it in the name of our trust, but that message never made it to the finance man. We had to wait longer for the paperwork to be fixed. A few days later the truck arrived, but I was told they had ordered the wrong tonneau cover. This was not a big deal because I could just come back in and get it installed. The next day, they surprised me when I went to pick up the truck and the cover had come in! They installed it and I was thrilled. However, I got home to find that it was installed wrong. A 1/2 inch gap was left between the cover and the tailgate! Water was flowing in and I could not use the bed. I then decide to reach out to the General Manager Brandon and he set me up with an appointment to get it fixed. I had to contact the dealership multiple times because no one confirmed my appointment. After service fixed the cover, no one checked to see if I was happy or had any other issues. Also, they delivered the truck to me with dirty areas on the tailgate and small areas of yellow spray foam on the bedlinen that they said they couldn't remove. Overall, the main problems were communication, presentation, and follow through. Many emails went unanswered. I ended up talking with 3 different people with varied results. I also don't think they would normally sell a truck with the bed of the truck looking worse than the outside. Finally, I felt that nobody bothered to check up and make sure everything was good to go. It felt like it was up to me to get everything fixed and hurry and go. I was impressed with Key Auto Group's reviews, but I feel a little let down. More

I was very pleased from the moment I walked in the door. Charlie and Lauren were polite, honest and helpful. The price was very fair, with no hassles or pressure. I will always say only the nicest things ab Charlie and Lauren were polite, honest and helpful. The price was very fair, with no hassles or pressure. I will always say only the nicest things about my buying experience. More

Great experience. High praise for Lauren, who made the transaction as comfortable and cheerful as possible; personable, efficient, and not overzealous (also, not disap High praise for Lauren, who made the transaction as comfortable and cheerful as possible; personable, efficient, and not overzealous (also, not disappearing for 30 minutes at a time, which has been the annoying experience with other dealers). More

Dependable service a price that is nice a price I can afford a price that does not go up friendly personell afford a price that does not go up friendly personell More

Very nice and helpful staff. The waiting area was clean and nice! The service team was great, they serviced my car quickly, but efficiently! The service manager applied my Ford c The waiting area was clean and nice! The service team was great, they serviced my car quickly, but efficiently! The service manager applied my Ford credits to my bill without even having to ask. Great service from start to finish!! More

Was easy to make in my appointment when I get there they receive me friendly and fast receive me friendly and fast More

Great service! ! They went out of the way to make us comfortable waiting for the car. ! They went out of the way to make us comfortable waiting for the car. More