Sahara Chrysler Jeep Dodge Ram

Terrible service, rude, uncaring people. Bought a new Jeep Patriot a year ago from this dealership and the Sirius Satellite Radio never worked properly. Had a recall issue with a camshaft sen Bought a new Jeep Patriot a year ago from this dealership and the Sirius Satellite Radio never worked properly. Had a recall issue with a camshaft sensor as well. I was notified by Fiat/Chrysler twice that my part was in and to schedule a service appointment. Both times I came in for the recall fix I also requested a new satellite antenna because I wasn't getting any reception. Both times the recall part was NOT in. I was told that they had received a "memo" on the satellite radio and they would let me know when they received another one telling them what to do about it. They never called. The third time I got a notice from corporate about my recall part I called and made sure the part was in, went down there and again asked about the radio. While waiting the service manager came in and suggested we leave. They would give us a ride anywhere we wanted to go but they WOULDN'T BRING US BACK. My wife and I opted to stay there. All said and done, the sensor was replaced but the SM told us that there was nothing wrong with the satellite reception and basically called us liars. They were rude, they repeatedly lied to us and treated us like xxxx. I will NEVER return to this lousy dealership. I went to Chapman with my complaint. They are awesome. I now have a new satellite antenna and the radio works like it's suppose to. I gave Sahara a bad review because they deserved it and the service manager called and tried to bully my wife into changing our responses. I told her to hang up on him, which she did. I hope Sahara CJDR goes out of business. They suck. More

Service department This service place used to be good. I have been here 4.5hrs for a oil change and alignment. I have been notified at the 2hr mark that my oil change wa This service place used to be good. I have been here 4.5hrs for a oil change and alignment. I have been notified at the 2hr mark that my oil change was done. Still waiting. Go to another dealership for service More

Great discount on 2017 Cherokee Trailhawk Sahara's website showed very substantial discounts on 2017 Cherokees. I live in Reno and Sahara pays for the flight to Las Vegas so I flew there. Jose Sahara's website showed very substantial discounts on 2017 Cherokees. I live in Reno and Sahara pays for the flight to Las Vegas so I flew there. Jose, my salesman, picked me up at the airport, we had lunch which he paid for, and I test drove the Cherokee. It was exactly what was on the website and I bought the truck. There were some items added to the vehicle, which were disclosed before I flew there - they gave me the drive away price. Casey was the finance and insurance man at Sahara where I bought an extended warranty and the maintenance package in addition to the already agreed upon cost of the SUV. I think I got a great deal on the Trailhawk and would recommend Jose, Casey, and Sahara CJDR to my friends if they needed a new car. I would certainly do business with them in the future. More

Great service I went in expecting to be turned down because I have some credit issues. I drove out of this dealership with the sweetest car. It drives great, the ca I went in expecting to be turned down because I have some credit issues. I drove out of this dealership with the sweetest car. It drives great, the carfax showed it has no prior damages and had only one owner, how great is that. I want to thank Fritz and his brother Yves Vital they were great and very helpful and explained things very carefully and answered all my questions. Because of them the car I had I gave to my niece and now she no longer has to ride the bus, she's mobile, and I was happy to help her. Thank you Fritz and Yves. More

Amazing Greta experience, all the folks were friendly and extremely helpful. I couldn't have ask for a better experience. Highly recommend to my friends and f Greta experience, all the folks were friendly and extremely helpful. I couldn't have ask for a better experience. Highly recommend to my friends and family. More

Terrible Terrible Experience I still cannot believe how I was treated here yesterday. I knew better than to come here to buy a car, and I was completely lied to and convinced to c I still cannot believe how I was treated here yesterday. I knew better than to come here to buy a car, and I was completely lied to and convinced to come in, everything was apprroved. I spoke with them 5 times yesterday, 5 TIMES, and told them repeatedly how much down payment I had, gave them all my personal information, my income, my proof of residence, everything approved. Made the appointment to come in, pay the down, and finalize the purchase..... NOPE, as soon as I get there, it's OH WE NEED MORE DOWN PAYMENT.. after speaking with the sales rep who says I was approved with THAT down payment amount, the mananger who said I was approved with THAT down payment amount, and the office girl who called me and said I was approved with THAT down payment.... not anymore, now they want 4 times the amount for a down payment, with no reasoning behind the change, OH YOUR APPROVED, but only if you give us more money. I said we spoke repeatedly about this, you said my down payment was no problem you said you absolutely can work with it and I was approved, please go onto our website and look at this Dodge Journey, your already approved for it...... ALL LIES, just blatten trickery to get you to come down to there car lot and they try to force you to give them more money, he said - WELL CAN'T YOU JUST BORROW IT FROM SOMEONE? Really??? I spoke with them 5 times, I asked them repeatedly if everything was approved, told them please do not waste your time or mine, don't lie to me and think you can just force me into giving you more money just because you know I desperately need a car. Heartless, Ruthless, Callous Salesman and MANAGEMENT More

Customer service and Fee Issues Customer Service after sale and fees Weird Fees that was not like Carmax. Karr Alarm(~$800) (which I'm glad I was able to convince them to take of Customer Service after sale and fees Weird Fees that was not like Carmax. Karr Alarm(~$800) (which I'm glad I was able to convince them to take off during the purchase), it took some work though. Document fee of $487, data dot fee $188.50. FYI. If you look up karr alarm on the internet you will see lots of people saying its a scam charge. They also sell their warranty and maintenance program like it's theirs. It's not cause I asked about it when I tried to take it back and they said they didn't have anything to do with it and I have to figure that out on my own. I'm sure they are great if you don't have any issues(like all car salesman). But as far as after purchase customer service, they don't care too much. They got their money. Dont let them convince you they are like them. I should not have left Caxmax across the street. Unfortunately I had decided that I no longer wanted the car although there was nothing wrong with it anymore. I just simply wasn't using it as much as I thought. It had a few issues they didn't catch before putting it on the lot, they fixed them during the first 2 weeks. When I took it back to see what they would do for me as far as taking it back they dropped it $3500 for them to "buy" it back from me, it was 25 days old with 500 extra miles and it wasnt new when I bought it from them. I already knew I was probably going to eat the fees and taxes, but for them to drop the price that much on top was a stab. they also had a completely different person come to me instead of the people that were working with me, so much for the customer service they talked about.. They also sell you the warranty like its theirs, its not. They told me the service package, etc that I bought wasnt them and I would have to work that out with the company they sold through. Effectively me losing approx $7000 if I sold it back to them with their $3500 price reduction. BTW. The warranty was $2000 and the service agreement was $450. Sales tax which I understand the cant absorb is $1100. I thought they would make me eat their fees above, sales tax and maybe help me with cancelling the services. They just didnt care at all that I made a choice to not want it. More

Not for me Process is long and drawn out. Seems to be designed to convince the buyer that things are being done for them but I felt more about the put together. Process is long and drawn out. Seems to be designed to convince the buyer that things are being done for them but I felt more about the put together. More

Will never go back!! We got what felt like the hustle! they were working with on us on a nice little car, got the run around of how much down we needed but signed the pap We got what felt like the hustle! they were working with on us on a nice little car, got the run around of how much down we needed but signed the paper work and headed home. 2 weeks into having the car we get a phone all saying they cant get us approved, that we needed to come up with more down...our down went from $300 to needing $3000 down ( Are you kidding me). The Sales man felt fake and money hungry...even showed us what he would be making off the deal. when we were still going round and round on what he needed to keep the car, all he kept saying is 'how hard he working for us" even told me " What your really going to xxxxx at me for giving you a free 2 week rental"!! I was in tears and very up set....DONT GO HERE!! safe yourself the xxxx they put us through.. We ended up Returning that used car and moving on... found A great BRAND NEW CAR at Mitsubishi of Las Vegas and the Staff was AMAZING!!! Save yourself the time and the $$$ go see Lou, First at Mitsubishi in Las Vegas... We will never go back and will never send family or friends to this dealership! More

New Jeep. Deshune was patient and understanding of our VW ordeal. He went above and beyond to get us our Jeep. Thank you! Would recommend this dealership. Deshune was patient and understanding of our VW ordeal. He went above and beyond to get us our Jeep. Thank you! Would recommend this dealership. More