Safford Volkswagen of Fredericksburg

The service tech Sara was very professional, the most polite I have dealt with. IAM sure Sara is an asset to the service team and the company. In the current environment of today IAM sure it is difficult polite I have dealt with. IAM sure Sara is an asset to the service team and the company. In the current environment of today IAM sure it is difficult to find motivated people. I am retired, during my working career the company would sometimes give a little something to the employees it was greatly appreciated. You may want to consider doing the same for your outstanding employees if you do not already do so. Jackie the lady who checked me out was also very very polite. More

Excellent service. Friendly environment. Very clean space. I am very satisfied. I will recommend them to my family space. I am very satisfied. I will recommend them to my family More

Friendly, willing to go the extra mile. Vanessa was very thorough and was the queen of follow up. thorough and was the queen of follow up. More

The sales and finance teams were extremely helpful and professional. It was the best and easiest experience I have ever had purchasing a car. professional. It was the best and easiest experience I have ever had purchasing a car. More

We purchased a used 2014 Dodge Grand Caravan on August 20, 2021. It is now September 24, 2021, and we still do not have the vehicle in our possession. When we purchased this vehicle, it was not yet d 20, 2021. It is now September 24, 2021, and we still do not have the vehicle in our possession. When we purchased this vehicle, it was not yet detailed or fully cleaned. We were informed that the Dodge recently arrived at Safford Volkswagen and was immediately placed for sale on the website and the detailing and cleaning would be part of the purchase. The vehicle also had a few interior items that needed to be fixed. Those items included the Blu-ray DVD player and a heated seat button on the second-row driver-side seat malfunction. We were told by the sales agent, Wyatt, and the finance person, Vanessa, they would write up a “We Owe” slip to honor the work that needs to be fixed on the vehicle. Both Wyatt and Vanessa informed us at the time of purchase, we would be given a Safford loaner vehicle while our 2014 Dodge Caravan is being fixed. We finished the financial paperwork with Vanessa and were sent over to the Service Department to arrange for a Safford Volkswagen loaner vehicle and make an appointment for the service work on the vehicle. On that day, Sara, the service department representative, informed us that they did not have any Safford Volkswagen loaner vehicles at the time, therefore, she suggested we take the 2014 Dodge home with us and return the vehicle on Wednesday, August 25th, which was the earliest the service department could start work on the vehicle. Sara stated, that when we bring the vehicle back on August 25th at 9am, they would have a Safford Volkswagen loaner for us to take. When I arrived at Safford Volkswagen on August 25th at 9 am, Sara and the service department did not have the full repair order for the 2014 Dodge and proceeded to be rude as if I were making everything up in regards to the “We Owe” paperwork and the conversation with Wyatt and Vanessa. Sara also informed me that they still did not have any loaner vehicles available and nonchalantly asked if I had anybody that could pick me up to take me home. There was no apology or any sense of customer service to help a customer who had recently purchased a vehicle. I found this completely unacceptable and demanded they honor their agreement to provide a vehicle to me while the 2014 Dodge is being repaired. The service manager, Mark, got involved and said the best they could do is get an Enterprise rental vehicle for me, however, couldn’t tell me when it would be available due to a rental car shortage in the area. Reluctantly, I took Mark up on his offer to reserve a rental vehicle from Enterprise and elected to keep the 2014 Dodge Grand Caravan, because it was my only means of transportation until the rental car vehicle was available. The same day around 3:45 pm, Mark called to inform me “he has a rental car from Enterprise for me to pick up.” Mark also mentioned that the service department would be closing soon around 5 pm. I left my work early and made it over to Safford Volkswagen to drop off the 2014 Dodge Grand Caravan and get the Enterprise rental vehicle. When I arrived, I asked Mark “Where is the Enterprise rental vehicle?” Mark became very rude and condescending saying that I was supposed to pick up the rental vehicle myself at the rental car location. None of this information was conveyed to me on the phone. I asked Mark how could I pick up the rental vehicle and still drop off the 2014 Dodge at the dealership by myself? Mark became belligerent with his answers to my questions. I told Mark and Sara this is no way to treat a customer. I was extremely frustrated with the misinformation given out by Mark and Sara, and the complete rudeness and lack of respect from them. I insisted that this was unacceptable, the service manager continued to be increasingly rude and disrespectful. At that point I requested to speak to the general manager and I was told that he was not available and instead I was directed to speak to the General Sales Manager, Chris Henson. Chris was not aware of the situation and was basically a mediator. He was able to secure a Safford Volkswagen loaner vehicle that was to be returned the next day with the expectation we would receive a longtime loaner or rental car (Enterprise) that we could use for the duration of the time our Dodge was being serviced. On August 26th, Wyatt met me at an Enterprise, which I had to locate on my own because no one from Safford Volkswagen gave me an address for the Enterprise location. Turns out there are two Enterprise rental stores within 1 mile of Safford Volkswagen and I went to the wrong Enterprise initially before making my way over the correct Enterprise. The lack of information continued the bad customer service from the service department and Safford Volkswagen overall. The dealership had our 2014 Dodge for several days without contacting us with any information regarding repairs. When we finally called, we were informed that the Dodge had suffered major damage in the dealership car wash. There was no apology, just simply "we just wanted to let you know what happened". We requested pictures and they sent pictures that only showed a little damage, but when we went to see the vehicle in person at Huber Collision Repair center, we saw that the damage was more extensive than we were led to believe. We requested the Huber Collision estimator report and the damage listed was right around $3,700. Which was later increased because the estimator found additional damage done to the Dodge by the car wash. At this point, our frustration with the poor experience with Safford VW dealership was mounting. The dealership stated they would fix our Dodge. This leads to the next awful experience we had with Safford VW. As stated at the opening of this email, it is now ONE month later and we still do not have our vehicle. From August 30th to September 15th, Safford Volkswagen did not attempt to contact us in regards to the repairs for the Dodge. We had to contact Huber Collision ourselves to gather information on the repairs. I called Safford Volkswagen on September 15th and spoke with Nick from the service department. Nick called me back the same day to pass along all the information he could find on the Dodge. We also received only one email from Nick, using Sara’s email account on 09/15/2021 stating they are still waiting to hear back from Huber Collision. The communication with Safford was so terrible that we called the mechanic at Huber to get more information. This should not have been the case. Safford should have kept us updated throughout this process since your service department caused all the extensive damage to our vehicle. We finally called Huber Collision again on September 23rd and were informed that they delivered our repaired 2014 Dodge to Safford Volkswagen on Monday, September 20, 2021. Today is Friday, September 24, 2021, and we have not been contacted by Safford VW to inform us our vehicle was returned by the Huber Collision. This entire process with Safford VW has been very frustrating and disheartening. On the Safford VW website, it states: “ Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Volkswagen technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Safford Volkswagen of Fredericksburg in Fredericksburg today for quality vehicles, a friendly team, and professional service at every step of the way.” Since purchasing our vehicle, this has not been our experience at all. We have not encountered a friendly team and definitely did not experience professional service, especially from the Service side of your team. Finally, when talking to Chris, the General Manager of Sales, he informed us that Safford Volkswagen would pay the Damage Waiver (DW) option for the Enterprise rental vehicle. We officially have had this Enterprise rental vehicle 3 weeks. We want to make sure this DW coverage will be paid by Safford Volkswagen upon return of the rental vehicle. We are still waiting for any kind of communication from Safford VW regarding our 2014 Dodge Grand Caravan. The vehicle was received by your company on Monday, 09/20, from Huber Collision and it’s Friday evening, 09/24, and we haven’t heard anything from your company. Frustrated Customer, Luq More

Just the worst dealership I've ever been to especially with the sales manager Z he is more interested in finding ways where he can benefit and screw everyone and anything over what got me to just walk out with the sales manager Z he is more interested in finding ways where he can benefit and screw everyone and anything over what got me to just walk out of that dealership was I want to go trade in my vehicle in that was told and by Zi that he can get in trouble for saying this but it's better if I sell my vehicle privately than trade it in and within couple minutes immediately started hinting towards if I would consider selling my vehicle to him as a private buyer and I was offered a whopping $750 cash for my vehicle that Honda in Stafford had offered $8000 to me as a trade in and he started off saying that volkswagen would only give me $1,000 at the dealership and basically I would never really get the money I was just giving them my car for free and convince tried to convince me to take the 750 tell him my vehicle and put that 750 down towards the vehicle so my payments can drop at that point I realized he was not interested in selling me car he was interested in purchasing my car worth stealing my car for me and I don't know honestly how that that person is a manager honestly they are so much better off without him being there because he is con artist he can come off as a good person as he's trying to help you but in reality he's trying to find ways what he can benefit from him robbing the dealership and waa tring to steal from my and get a lifetime and looks for victims that honestly don't know a lot and come into a dealership and put their trust in the salesman's and managers and people like ZI A.K.A. (HASEEB ZI) give the people that I actually try to help people get a car that actually benefits them that can actually make them happy a bad name it came to a point where I just told him I'm going to make a phone call and discuss it with my wife but in reality I was just trying to get up out of there as fast as I can before I got robbed or I felt like I was taking advantage of on basically forced into doing something I did not want by him so I just want people to know the experience I had and I know there are others that he has done this to because he was very very comfortable in saying what he said to me and trying to do just convince me into selling my vehicle to him on the side that's what he called it he was trying to help me out More

Easy appointments, quick in and out and very knowledgeable advisors and techs. Car was washed and returned very clean, no oil smudges or fingerprints. Very trustworthy knowledgeable advisors and techs. Car was washed and returned very clean, no oil smudges or fingerprints. Very trustworthy More

Service Dept fine - sales manager tricked me and legally stoke my trade in when I trusted them. New sales manager very deceitful. Just wanted money. stoke my trade in when I trusted them. New sales manager very deceitful. Just wanted money. More

Very ñice people there....my car was completed in the time they quoted and also my bill...I will definitely go back....Thank you very much time they quoted and also my bill...I will definitely go back....Thank you very much More

Fantastic service! Very nice people and very honest!!! Very fast. I recommend them highly.. I would definitely buy my next car from them. I have never had a bad experience with them Very fast. I recommend them highly.. I would definitely buy my next car from them. I have never had a bad experience with them More