Safford Volkswagen of Fredericksburg

I recently bought a new Mazda 3 at Bill Britt Mazda in Fredericksburg. The service I received was excellent! Kirk was very patient with me as I test drove several vehicles and tried to decide which one Fredericksburg. The service I received was excellent! Kirk was very patient with me as I test drove several vehicles and tried to decide which one I wanted. There was no pressure. We signed the papers and he took us around and showed us the service and parts departments. I would recommend Bill Britt Mazda to others!! More

We are a VW family and have been for years. Yesterday we purchased a new VW Jetta for our daughter. We traded in her older model Jetta. Currently my husband and I have a Passat which we will be trading in purchased a new VW Jetta for our daughter. We traded in her older model Jetta. Currently my husband and I have a Passat which we will be trading in in a few months. We have purchased 8 (??) VW's from Bill Britt VW and chose not to go anywhere else. We have always dealt with our exceptional salesman, John Batt, who is wonderful. Whenever we go into the dealership, we are always greeted with a smile and a handshake; how many places can you go into where they actually know your first name? When we first decided to get this car, my husband called John, they worked the details out on the phone and yesterday we were in and out in less than 30 minutes. Gone are the day-long days at dealerships where you haggle over prices. We cannot say enough about this dealership; they are very professional and make you feel like family. We will continue to purchase cars from them and will also continue to tell our friends and family about Bill Britt VW! Thank you, John! Patty DeSantis More

I just bought my first car recently and John was more than helpful in the process of trading in my old beat up car and purchasing one of their certified vehicles. He even came outside and scraped off the than helpful in the process of trading in my old beat up car and purchasing one of their certified vehicles. He even came outside and scraped off the sticky stuff off from my temporary plates that ended up sticking to my window when removed! Very easy to work with and would recommend him and the dealership to anyone! More

We have purchased 8 new vehicles from Bill Britt dealerships. Without fail, they have been terrific to deal with. Some examples: Our regular salesman, Rich Tippey, has gone out of his way to an dealerships. Without fail, they have been terrific to deal with. Some examples: Our regular salesman, Rich Tippey, has gone out of his way to answer every question I threw at him. When he didn't know, he found out. He even welcomed my "comments" on things I would have like to have seen designed differently. The same is true for Pam Sanders and Jay Anderson in service. My car is always ready when promised, and on the few very rare occassions where I thought there might be an issue, they were handled completely, professionally, and to my full satisfaction. Finally, with one of our previous Bill Britt cars, my wife once stopped at the bank before a trip. She left the car running with the A/C on for the dog inside. She locked the car, thinking that she could unlock it with the remote when she returned, but the remote did not function with the engine running. She called me in a panic, so I called the then-service manager at Bill Britt, and in the few minutes I was on the phone with him, he had looked up our VIN, retrieved the key code, had a key cut and a guy on the way to open the car for her. This the kind of service I would expect from a dealership, and the kind of service we've always gotten from Pam, Rich, Jay, and Bill Britt. More

Everyone was wonderful and helpful. No pressure into buying a car and allowed me to take my time and make a decision. Answered all my questions via email which is the easiest for me. I am definitely rec buying a car and allowed me to take my time and make a decision. Answered all my questions via email which is the easiest for me. I am definitely recommending this dealership all my friends and family. More

My experience with Bill Britt Volkswagen has been an extremely pleasant and easy one; from the purchase of my car to the service of it. The purchase of my car was quick and effortless without the high extremely pleasant and easy one; from the purchase of my car to the service of it. The purchase of my car was quick and effortless without the high pressure sales pitch. Likewise, the service department is always friendly and efficent when servicing my car. More

Bill Britt VW has been my family's dealership for years. I have always have excellent service from John Batt and Rich Tippey. They don't just sell you cars, they care about you, your decision and what is be I have always have excellent service from John Batt and Rich Tippey. They don't just sell you cars, they care about you, your decision and what is best for your situation. Always great service More

We knew our old car had some problems, but when we learned we needed to put more money into it for repairs than we could get if we sold it, we just went to Bill Britt to car shop. We called ahead and learned we needed to put more money into it for repairs than we could get if we sold it, we just went to Bill Britt to car shop. We called ahead and Kirk Ross had a minivan ready to show us, and he showed us two other cars (a wagon and an SUV), all within our price range, that he knew would fit our needs. He is very professional, knowledgeable, understanding, smart and helpful. Mr. Ross quickly identified what needed to be fixed on the used minivan we bought and we have never had problems getting in contact with him. As for financing, we wanted to pay cash and the dealership was VERY helpful while we got our money together to pay it off. We highly recommend Bill Britt's dealership and especially Kirk Ross as a salesman! How refreshing to have honest men to go to for such a big purchase. We love the van and wonder why we ever stopped driving a minivan. Just because our children are older, we didn't stop needing space for gear for team sports, music lessons and trips to Costco. What a luxury that van is! We will return to Bill Britt in the future! More

Normally I don't bother to rate things like this. Which should help speak to the quality experience I had at Bill Britt Volkswagen. I was helped immediately on walking in, had all my questions answered, w should help speak to the quality experience I had at Bill Britt Volkswagen. I was helped immediately on walking in, had all my questions answered, was able to test drive without a bunch of hassle or any contract nonsense, and had my tags waiting for me when I purchased because they're a DMV sub station. More

My experience for my second Mazda purchase started with an internet inquiry. Jessica was wonderful. She answered all of my questions, responded in a more than timely manner, and relayed the information to an internet inquiry. Jessica was wonderful. She answered all of my questions, responded in a more than timely manner, and relayed the information to William. William was my face to face sales representative. He was knowledgable of the product, did not try to steer me in to something I was not interested in, and was a great sport by staying late to complete this sale. I was then passed on to Mark in Finance. He too hung in there and stayed late to ensure that my sale was complete by close of business so that I could get a rebate that was ending that day. He explained all of the paperwork in laymans terms, made sure my paperwork was complete and accurate, and I was out the door with a brand new 2011 Mazda3 i Touring! More