Safford Volkswagen of Fredericksburg

Bill Brit VW sets the bar when it comes to customer service. I have been a customer of theirs since 2004 when I bought my VW passat from Rich Trippy and have also bought a Mazda Minivan from him as wel service. I have been a customer of theirs since 2004 when I bought my VW passat from Rich Trippy and have also bought a Mazda Minivan from him as well. This past week I was in the market for not only one but two new cars and Rich was up to that challenge at getting me a great deal and out the door in exactly the cars I wanted. Rich for the 4th time now set the standard at what car sales should be like. There when you have questions and not there when your just browsing for yourself. I am a very educated customer and for the most part when I have looked at other car manufactures I often know more about the car im looking at than the seller. Not with Rich his product knowledge is awesome and we often would go back and fourth about what VW is doing and where there going with their cars! Rich gets to know his customers and knows their situations when looking for a car and goes that extra mile to make sure if there is any chance at all that you will be driving away in exactly what you want! Bill Britt VW is a great dealer, from Jason the service manager, to Pam the Service writer you get amazing service from all areas of this dealership. If and when I ever move away from VA I will be buying cars from Rich!! If we can spend 45min on the phone while sitting on my couch before going down and signing papers then I will do that from across the country! Proud new owner of 2011 GTI & 2011 Routon SE with RES! Neil~ More

Just bought two new cars from Bill Britt salesman Rich Trippey. My family has been buying cars from them for years, but this was my first. I was extremely pleased with the friendly and attentive custome Trippey. My family has been buying cars from them for years, but this was my first. I was extremely pleased with the friendly and attentive customer service and no haggling. This was truly a new experience for me, and I believe extremely unique in the auto industry. I have never experienced such quality, hassle free service and will continue to go back as long as I'm in this area. More

Kirk and Andrew made the car buying process completely painless and even enjoyable. Even though we ended up purchasing 2 Mazdas and not a voltswagon Andrew was a tremendous help in the entire process.(VW painless and even enjoyable. Even though we ended up purchasing 2 Mazdas and not a voltswagon Andrew was a tremendous help in the entire process.(VW salesman) Between the 2 dealers everything was superb and delightfully unexpected. We will definitely come back for further car purchases and ofcourse maintenance. Prices on both vehicles were the best in the area and the assistance with picking the "right" car was shown in thier knowledge of the Mazda products. More

This was the first time I have ever been to Bill Britt Volkswagen, and solely based on this experience, I would definitely return. John was incredibly helpful in his efforts to get financing for the car a Volkswagen, and solely based on this experience, I would definitely return. John was incredibly helpful in his efforts to get financing for the car and he's genuinely a Volkswagen lover! The experience was excellent, and everyone was very friendly and helpful. I am definitely enjoying my 2010 Jetta and would gladly do business with Bill Britt Volkswagen and John again. Thanks! More

Great experience all around. Na hassles, friendly service, honest people. Jon Baat was a great salesman to work with and we will only be buying from Bill Britt in the future. The vehicle we purchased service, honest people. Jon Baat was a great salesman to work with and we will only be buying from Bill Britt in the future. The vehicle we purchased was a Certified used vehicle and was a very clean vehicle at a competitive price. More

This was my second purchase at Bill Britt Mazda. I purchased a Mazda 3 last year and returned to buy another this week. I returned to this dealership because of the level of customer service I had re purchased a Mazda 3 last year and returned to buy another this week. I returned to this dealership because of the level of customer service I had received last time and because of the no-haggle pricing system. The employees there do not work on commission and are genuinely interested in helping you with the right vehicle. I would recommend this dealership to anyone and I if I buy another Mazda, Volkswagen, or Suzuki, I will buy it from Bill Britt. More

I was VERY satisfied with experience at Bill Britt Volkswagen. I will definitely recommend this dealership to friends and family as they were very efficient, friendly, and had very great customer ser Volkswagen. I will definitely recommend this dealership to friends and family as they were very efficient, friendly, and had very great customer service. My husband and I worked with Andrew and Mike and had a wonderful experience. We were able to leave the dealership with an '08 Jetta that we felt was priced well and will last us for years to come. More

I had been eying the Mazda 6 for over a year. Kirk Ross showed me all about it in the most professional way of any car sales person I've ever dealt with. He shared facts and was able to objectively compar showed me all about it in the most professional way of any car sales person I've ever dealt with. He shared facts and was able to objectively compare other cars in the same class. He never bashed another line or car. The facts about the product as he explained them were convincing enough for me. I've been a car salesman before and of course feel qualified to offer this review. My interest when I stopped in was to trade in my Jaguar for a more economical yet attractively optioned USED car. I had done the homework and even visited CarMax which is usually a good place to purchase new cars. I wanted a Used Mazda 6 because Kirk did a great job explaining everything about the car. What I didn't want was to absorbe the cost of a brand new car. Well...... Kirk happened to have a loaded "Touring Plus" which essentially had just about everything as the top line "Grand Touring" model. This was a new 2010 (the last one on the lot). I understand the no haggle concept but jeez.... at the price offered on the window sticker I was about to get a brand new car not far into the next model year but for better than any used competitor brand. Not to mention a brand new vehicle. Through this transaction I visited the dealership for various reasons. Each time I was helped by others on the sales team just as I was their own customer. This despite being Kirk's customer. .........The sales Team at BB Mazda is truly a team. The all work as a unit. Their customer service, friendlines and integrity is deserving of my strongest personal review and recommendation. And.... If you're not convinced these are "good guys"; Oh Bye the Way; I received the best trade in value for my Jaguar of any other dealership to boot. I'm 100% delighted with the Mazda 6, the dealership and the entire experience. Buy from Bill Britt.... you won't regret it. More

This is the third new car I have purchased from Bill Britt Mazda in the past three years. I have used Kirk Ross to purchase all three. He's an honest guy who tells you the "real deal" about the vehicle Britt Mazda in the past three years. I have used Kirk Ross to purchase all three. He's an honest guy who tells you the "real deal" about the vehicles you are interested in. He knows the cars inside and out and does a good job comparing and contrasting the different models to help you focus on which vehicle best fit your needs. In addition to the sales department, the service department is customer focused, friendly, and helpful. I take my other two Mazdas there for all thier maintenance. More

This was the best experience I have ever had at a dealership. I already had a deal in place at another dealership for a used vehicle and just went to Bill Britt to make sure I was getting the best de dealership. I already had a deal in place at another dealership for a used vehicle and just went to Bill Britt to make sure I was getting the best deal possible for me. Not only was I given a better deal at BIll Britt, but was able to buy a brand new type of vehicle I was going to get at the other dealership with the same amount of money I had to put down as well as a better interest rate. The salesperson, John Batt and Ryan (finance manager) were very pleasant and keep me in the loop and were entertaining during the whole process. The staff are real believers in the Lord and true christians, so I felt really comfortable during the process that they weren't just trying to stuff a deal down my throat. Very good dealership with a large selection and HIGHLY recommended! More