Safford Volkswagen of Fredericksburg

Service department was very helpful and professional in their service of my vehicle. My car was ready when they advised me it would be and having the loaner vehicle available for me to use was a lifesaver their service of my vehicle. My car was ready when they advised me it would be and having the loaner vehicle available for me to use was a lifesaver. This experience was much improved over past experience we've had with the service department. More

The staff was very helpful in all aspects. It was nice to actually see what needed to be done as well as the verbal explanation. to actually see what needed to be done as well as the verbal explanation. More

Wife and I went looking for cars and talked to several places looking at both new and used cars. At Bill Britt we found great, non-pushy sales & service at good prices. The sales process and initial ser places looking at both new and used cars. At Bill Britt we found great, non-pushy sales & service at good prices. The sales process and initial service visits have all been very pleasant. More

This dealership was outstanding in every way. They were responsive to my questions. Provided clear answers with no haggling. They were friendly, no pressure, professional. The best experience I have ever h responsive to my questions. Provided clear answers with no haggling. They were friendly, no pressure, professional. The best experience I have ever had buying a car. More

I have a Shinka Rx-8 that was purchased at another dealer, but Bill Britt has been assisting with the care/service of the car for the last 5 years. I have had great service until there was a change of dealer, but Bill Britt has been assisting with the care/service of the car for the last 5 years. I have had great service until there was a change of managers. Was ready to take my care elsewhere, and was told there was a new manager, Lisa Irwin. I spoke to her as the car had to have the engine deflooded and a new battery. I found Lisa to be respectful, she listened and went the extra mile to assist me with bringing the car "back to life". She gave written instructions for owners on deflooding the engine and gave me tips from the mechanics who had recently attended additional classes on the car. I was not able to make it when the service department closed, however, the office staff arranged to have one of the sales representatives aware of my situation, and he was able to assist me so I didn't have to come back the next day. Kudos to you, Lisa. I wish you well in your new position. You deserve it! More

Work done in timely manner and friendly staff. All is good.you are asking for to much bull. Take the results and live with it. good.you are asking for to much bull. Take the results and live with it. More

My wife and I had come to browse the new but preferrably used VWs looking for a possible replacement vehicle at some point in the next year. Our salesperson was very patient with my barrage of questions th used VWs looking for a possible replacement vehicle at some point in the next year. Our salesperson was very patient with my barrage of questions that followed my original statement of "we're not going to buy anything for a while." He was clearly more interested in establishing a long term relationship with us as buyers rather than a quick sale. This was comforting. We felt a strong sense of trust and sincerity that is uncharacteristic of this line of work. The VW incentives and financing offers were quite tempting but we wanted to shop around and compare deals along with other brands. Without question, the other brands were a typical high-pressure sales experience from the usual lot of questionable characters. We went back to Britt VW and elected to take advantage of the drive now pay later deal and get a new CC. For kicks we asked what the trade-in offer would be on our two old cars. It was surprisingly higher than expected and more than fair. By the end of the week it became financially clear that it was a great offer so we returned and bought a new Passat as well and traded both cars in. The highest level of compliment they could receive from us is our purchase, so by buying two cars without any intent to do so says everything about our dealer experience! A++ from the sales person to finance officer, receptionist, parts counter (I went a little nutz on accessories) and even the porter who gave the car a quick wash and wipe down. Everyone treated us like the only client they had to work with at every step despite being a busy dealership. 10/10 integrity, follow through, honesty, and price! We'll be back!! More

Vickie was great to work with. I had my car towed there and found out it was the timing chain and I never had to even go to the dealership until I had to pick my car up. Vickie was great to work with and and found out it was the timing chain and I never had to even go to the dealership until I had to pick my car up. Vickie was great to work with and I did everything over the phone. Thanks Vickie! More

I had Auto Body done and the car looked great and it was done on the time they quoted me which was great so I didn,t have too wait so long. Good work good people done on the time they quoted me which was great so I didn,t have too wait so long. Good work good people More

This was the quickest, most painless experience purchasing a car. I purchased from out of state and had my father pick up the car for me. Everything went extremely smooth. purchasing a car. I purchased from out of state and had my father pick up the car for me. Everything went extremely smooth. More