Safford Volkswagen of Fredericksburg

This is the third car I've purchased from Bill Britt Mazda in about three years. I live in Charlottesville but I drove to Fredericksbug to buy this car. Kirk is a very well informed salesperson and alwa Mazda in about three years. I live in Charlottesville but I drove to Fredericksbug to buy this car. Kirk is a very well informed salesperson and always puts me in the right car for me and my wife. Kirk is a low pressure salesperson who let's his product do the talking! I had a slight problem, but Kirk stepped up and solved my issue with total professionalism. The sales staff at Bill Britt are all friendly, helpful and sincere. I've walked into other dealerships and only person who speaks to you is the dealer who is "up" for the sale. In Bill Britt everyone said "hello". Mark Bjornsen, the finance manager, was friendly and to the point (since I had to drive back to Charlottesville and work a midnight). All I can say is, If you want a pleasurable experience in car buying go to Bill Britt and see Kirk! More

I have worked with Rob Lundberg and Kirk Ross in the Mazda shop. Purchased a Mazda in 2002.Both have been extremely helpful in my final decision to purchase a new car. This month, April 2012, I purchas Mazda shop. Purchased a Mazda in 2002.Both have been extremely helpful in my final decision to purchase a new car. This month, April 2012, I purchased a new VW Jetta Sportwagen TDI. John Batt was my sales consultant. I first contacted him in November 2011 and explained that I did not want delivery until April of 2012. He arranged a direct order from the factory in order for the car to be delivered when I was ready to take possession of the car. He was available for updates pertaining to the time the car was actually on the assembly line in Puebla, Mexico, and moved the process along according to my chosen schedule for delivery. I think his attention to detail was exceptional. I would add that the entire Bill Britt dealership organization has been the most pleasant buying experience for me ever since I purchased my 2002 Mazda Miata. The experience at the VW shop has continued to be a very pleasant buying experience. There is never any pressure put on the customer. I live 60 miles from the Bill Britt dealership, and am willing to drive that distance to buy and to service my two cars. I think that should indicate my total satisfaction with this organization. When I took delivery on April 27, 2012, my car was detailed, had state license plates attached (not the cardboard temporary plates), and was immaculate. John Batt introduced me to the business manager who finished the paperwork in less than 10 minutes, including showing me options for extended warranty, and other options. When I declined to take advantage of those items, there was no pressure or hard-sell to accept them. That has not been my experience with many other dealerships over the many years that I have purchased cars. John Batt then took me to the car and methodically taught me all the features of the car, including the techno-features of the switchgear--radio,cruise control, heating and cooling systems, seat adjustments, and keyfob. And he said that if I have any further questions or have trouble remembering his explanations, he will be available to go over all the details again, even though I have the instruction books and "quick-start" brochure. He said I could drop in anytime and he would help me figure out some of the more unfamiliar parts of the radio and BluTooth features. I am a happy customer. More

I will definitely be bringing my car back there! I have never felt so good about picking my car up after service anywhere! Thank you! never felt so good about picking my car up after service anywhere! Thank you! More

Have had several interactions with sales people over the last two months looking for a used car. Taking the time today to do this because Jessica as well as everyone at Bill Brett went above and beyond. All last two months looking for a used car. Taking the time today to do this because Jessica as well as everyone at Bill Brett went above and beyond. All were great and did everthing to make sure the jetta I choose was a good fit for me. Will be back. More

Bought a certified used vw and the cover underneath the seats where taken off from the previous owner ( DONT KNOW WHY) and the air bags light came on, Bill britt of fredericksburg said that they will not c seats where taken off from the previous owner ( DONT KNOW WHY) and the air bags light came on, Bill britt of fredericksburg said that they will not cover fixing it due to outside interference when we did not even remove the cover or tamper with it at all. This issue should be overlooked since we have not done anything to the car. More

Recently purchased new vehicle from dealership. Mazda sales staff is very knowledgeable and accommodating. Transaction paper work was well assembled and thorough, yet simplified. This was my third Mazda sales staff is very knowledgeable and accommodating. Transaction paper work was well assembled and thorough, yet simplified. This was my third Mazda purchase from this dealership and I would absolutely recommend this dealership. Don Robinette did an exceptional job assisting with vehicle selection and delivery. Salesmen Don Robinette and Kirk Ross have represented this business very well each and every time I have visited the dealership or spoken with them by phone. More

From the website visit, to the initial contact on the phone, to the showroom visits, everything went very smoothly. Kirk Ross stayed well past closing to assist me on the Saturday before Easter, and was phone, to the showroom visits, everything went very smoothly. Kirk Ross stayed well past closing to assist me on the Saturday before Easter, and was extremely professional and courteous. Ryan was very efficient with the financial process. And, John was great in providing the VW specifics. It was a pleasant experience all around. More

Don took care of us from start to finish with the best customer service you could ask for. He new our situation and was able to get us the car we wanted 2 weeks ahead of schedule while keep the price the customer service you could ask for. He new our situation and was able to get us the car we wanted 2 weeks ahead of schedule while keep the price the same. So thrilled to have worked with him and been able to make a purchase with Bill Britt Mazda. We love our CX-5! More

We had a great experience at Bill Britt VW and with Rich Tippey. Rich was very personable, easy to talk to and very knowledgeable. We would recommend anyone to Rich at Bill Britt VW. Tippey. Rich was very personable, easy to talk to and very knowledgeable. We would recommend anyone to Rich at Bill Britt VW. More

Vickie Bounds has excellent personal skills and is client oriented. The service dept is on top of its game. I find comfort in going to a dealership who provides excellent customer skills, prompt service an oriented. The service dept is on top of its game. I find comfort in going to a dealership who provides excellent customer skills, prompt service and a friendly smile when I walk in the door. We have had quite a few trips to Bill Britt Mazda this month for several of our vehicles and can't say enough great things about the sales staff, service staff, even the customers in the showroom say "hello". Vickie Bounds goes above and beyond in the service dept and is a welcomed change there! I also can't say enough about the sales team who always go out of there way to say "hello" when just going in for service visits. With folks like Vickie, Mike, Kirk, Andy and others, Bill Britt will continue to be the dealership we go to!! More