Safford Volkswagen of Fredericksburg

Best dealership I've ever dealt with from sales to service. If you ever need help ask for Pam, she is awesome. I've purchased two vehicles here and the team always goes out of their way to help whene service. If you ever need help ask for Pam, she is awesome. I've purchased two vehicles here and the team always goes out of their way to help whenever I have had a problem, be it mechanical, electrical, routine service, or assistance after a collision. They have helped me while on vacation in other states, and are always responsive to any questions or concerns I send their way. They have an excellent loaner car program as well as a convenience shuttle. I always feel like Bill Britt will go to bat for me ad a consumer as well assisting with warranty issues, or problems that should be covered. All around great experiences at Bill Britt. More

I came in on 6/27/2012 just to look around as I was in the market for a new car. I was looking at Camry's, Mazda 6 and the Jetta 2.5. The evening I stopped in was extremely busy, all the sales associates the market for a new car. I was looking at Camry's, Mazda 6 and the Jetta 2.5. The evening I stopped in was extremely busy, all the sales associates were with other customers; however, Phillip from the service department offered to assist me stating that even though he wasn't a sales associate he'd be happy to help with any questions I might have. I told him I wanted to see the Jetta's on the lot. He was nice enough to show me around the lot and answer all my questions. When we were done he took me inside and made sure that someone wrote down my name and number and assured me that someone would call me the next day. Sure enough, John Batts called me on 6/28/2012. John was also very friendly and we set an appointment for 6/29/12 at 6:30pm. I went in on 6/29/12 and John set me up to test drive the gas jetta and the diesel. After my test drive he answered all my questions, and there were a lot. I told him I was pretty sure I wanted to purchase the Jetta but I wanted to think about it over night. He was not at all pushy or overly aggressive. He assured me that even though he would not be in the next day that Rich Tippey would be happy to help me. I came back on 6/30/12 and worked with Rich and finalized the purchase of my new car. I could not be happier with all the staff at Bill Britt. From Phillip through the end of the purchase, everyone was extremely pleasant and nice. I'd definitely recommend this dealership to anyone in the market for a new car. More

My car needed its leaking shocks repaired and an alignment. Service was excellent. Price was high but senior 17% discount helped significantly. Vicki Bounds was most accommodating, and past exper alignment. Service was excellent. Price was high but senior 17% discount helped significantly. Vicki Bounds was most accommodating, and past experience enables me to have faith in Lisa Irvin's management of service. GS More

My wife and I came in at 6:45 pm to talk specifically with Rich but he was busy with another family. He, nonetheless, was able to make arrangements to get us a test drive and ensure someone from the Ser with Rich but he was busy with another family. He, nonetheless, was able to make arrangements to get us a test drive and ensure someone from the Service Department stayed late to prep the vehicle we eventually chose to purchase. After we came back from the test drive, he was able to get us his full attention, answered all our questions, took care of our financing, and showed us all the features of our vehicle. All in all, he stayed late to make sure our vehicle was delivered to us that evening. More

Very happy with the service and ease of purchase. It was probably the most enjoyable car buying experience I've ever had in 28 years. probably the most enjoyable car buying experience I've ever had in 28 years. More

The Engine light appeared around Cumberland Maryland, 150 miles from my destination, as I drove from Ohio to Viriginia on I-68. Vickie Bounds was able to get the car in for service the same day I called, Mon miles from my destination, as I drove from Ohio to Viriginia on I-68. Vickie Bounds was able to get the car in for service the same day I called, Monday. Service was excellent and a car for the overnight was provided. I would recommend this Madza dealer for service in the future, as they take the time to find the problem and report it to you in detail for complete understanding of the problem and cost. More

Our car broke down 600 miles from home,the gps told us the nearest suzuki dealer was Bill Britt. When we got there on a Saturday afternoon they told us they were no longer a Suzuki dealer but would see if the nearest suzuki dealer was Bill Britt. When we got there on a Saturday afternoon they told us they were no longer a Suzuki dealer but would see if there was anything they could do.They found that our heater core was bad and leaking antifreeze all over. They took it right in by-passed the heater recharged the air conditioner and had us back on the rd in hr and half. Thank you very much for all the help and great and friendly service. More