Safford Volkswagen of Fredericksburg

Vicki was able to help me as a walk in with no appointment- my car was diagnosed quickly and repaired the next afternoon. Very nice experience. appointment- my car was diagnosed quickly and repaired the next afternoon. Very nice experience. More

My experience was great. Purchased two autos and we are very happy with our purchases. Our sale person (Andrew) was very helpful and he created no pressure for us to purchase from him. I like the way Bill very happy with our purchases. Our sale person (Andrew) was very helpful and he created no pressure for us to purchase from him. I like the way BillBritt operates his dealership. More

Jessi was just absolutely fabulous. She was incredibly helpful every step of the way and answered all of the questions I had throughout the entire purchasing process (from the minute I submitted my intern helpful every step of the way and answered all of the questions I had throughout the entire purchasing process (from the minute I submitted my internet inquiry until now, even after bringing my new Beetle home). I could not have asked for a better experience when buying a new car. In fact, although I live in NJ and did travel a bit to pick up my Beetle, I have been highly recommending Bill Britt Volkswagen and ESPECIALLY Jessi to all of my family and friends. It was well worth the trip. I've had experiences with many other VW representatives in sales and I must say that Jessi went above and beyond in the service she provided. She even assisted me in finding a car rental location with a late drop off so that I could return the rental I drove down from NJ. Furthermore, she gladly stayed around even after the time the dealership was supposed to close in order to carefully explain the way everything in the Beetle functioned. I was very impressed by how friendly, helpful, and knowledgeable Jessi is. She made the process of buying my new car quick and easy and it was a pleasure working with her. Thank you to Jessi for all of her hard work and dedication! More

Bill Britt VW has been my preferred dealer of choice for VW for the last 8 years. The service department if top notch and have a very friendly staff. Pam Sanders has been my service writer for years and i VW for the last 8 years. The service department if top notch and have a very friendly staff. Pam Sanders has been my service writer for years and is in my opinion the best!!! More

Bill Britt Dealership is the place to go. The purchase of my new Tiguan was so easy and enjoyable with no hassles involved. I worked with John Batt and he was extremely helpful. Being that I am from out of s my new Tiguan was so easy and enjoyable with no hassles involved. I worked with John Batt and he was extremely helpful. Being that I am from out of state (NJ), John was always available to jump on the phone with me or reply to my emails as soon as he could. I really appreciated the follow-up call as well that I received from John to make sure I was happy with my purchase. The customer service at Bill Britt Dealership is unbelievable and you can't go wrong purchasing a car with them! More

Recently I had an unsatisfactory experience at the dealership where I bought my Miata in Richmond. They did some brake work on my car (at 39000 miles) and could not get the brakes to stop squealing, dealership where I bought my Miata in Richmond. They did some brake work on my car (at 39000 miles) and could not get the brakes to stop squealing, even after several visits. They even charged me extra when I took them in after three months to remove a “pebble” on the pad. They still squealed. So before I went over the edge, I made an appointment to have Britt Mazda look at the brakes. There were a couple of other repair/maintenance issues that I also asked your service folks to perform. Lisa reviewed my invoice from Whitten and told me the brakes should be covered under warranty. They replaced the pads, but unfortunately they continued to squeal. Lisa contacted some magical person who made a suggestion to resolve, the rotors had not been "turned" correctly! I now have a squeal-free car and I told Lisa she is my Best Friend Forever! The squeal had been going on for close to a year. Every person I encountered at your dealership was pleasant, courteous and respectful. Lisa got my brakes fixed at no charge and even gave me a loaner car. When contacted by someone from Mazda regarding my experience, I was sure to mention the outstanding service I received from Lisa and from Britt; I told them I felt like I was driving a brand-new car! More

Chris was extremely helpful, responsive, prompt and courteous. He did an exceptional job of keeping me informed of the diagnosis, cost and timing of repairs, and options available to me. I look forwa courteous. He did an exceptional job of keeping me informed of the diagnosis, cost and timing of repairs, and options available to me. I look forward to working with Chris again in the future. More

This is the 4th car we have bought from Britt and each time I am amazed about the way we are treated and each time we walk away with what we feel is the fairest and best price we could get anywhere. This time I am amazed about the way we are treated and each time we walk away with what we feel is the fairest and best price we could get anywhere. This will be our first VW purchase from Britt , the other three cars wee Mazda....Would still buy a Mazda but wife wanted a Beetle for her. I was very impressed with John. Rock Bottom pricing {No negotiating } is the way to go...Absolutely no pressuring{Because sales people are salaried}John was very thorough in explaining all the features of the car and his sales presentation the same. Total time spent ,1 hour looking on Saturdaay and getting pricing, and two hours today which included test drive again and consumation of the deal and paper work....What a wonderful car buying experience...I'm sure we buy another from John. Decided to trade in my old vehicle and was pleasantly surpried at how fairly I was treated.....when we got home we notice that there was a crack on one of the rear tail lights that went unnoticed during the inspection. Called john ad it will be taken care of tomorrow....That is customer service....Warranty is also good More

After visiting several dealerships in the Northern Virginia area and came up extremely displeased with the entire sales experiences we found the vehicle we wanted online and my wife contacted John Bat Virginia area and came up extremely displeased with the entire sales experiences we found the vehicle we wanted online and my wife contacted John Batt on the phone. Not only was the no haggle price lower than we had negotiated at another dealership the experience at Bill Britt Volkswagen was actually enjoyable. John was extremely knowledgeable on the product and i believe went out of his way to ensure this was a great transaction. Although we did not get the trade value we wanted it was within $200 dollars and we were fine with that. Had the experience not been so good we might have not even purchased the vehicle. I will definitely recommend Bill Britt Volkswagen and John to anyone that is in the market for a new or used VW. This is our fifth VW and must say our best experience yet. Way to go. More