Safford Volkswagen of Fredericksburg

Chris was extremely helpful, responsive, prompt and courteous. He did an exceptional job of keeping me informed of the diagnosis, cost and timing of repairs, and options available to me. I look forwa courteous. He did an exceptional job of keeping me informed of the diagnosis, cost and timing of repairs, and options available to me. I look forward to working with Chris again in the future. More

This is the 4th car we have bought from Britt and each time I am amazed about the way we are treated and each time we walk away with what we feel is the fairest and best price we could get anywhere. This time I am amazed about the way we are treated and each time we walk away with what we feel is the fairest and best price we could get anywhere. This will be our first VW purchase from Britt , the other three cars wee Mazda....Would still buy a Mazda but wife wanted a Beetle for her. I was very impressed with John. Rock Bottom pricing {No negotiating } is the way to go...Absolutely no pressuring{Because sales people are salaried}John was very thorough in explaining all the features of the car and his sales presentation the same. Total time spent ,1 hour looking on Saturdaay and getting pricing, and two hours today which included test drive again and consumation of the deal and paper work....What a wonderful car buying experience...I'm sure we buy another from John. Decided to trade in my old vehicle and was pleasantly surpried at how fairly I was treated.....when we got home we notice that there was a crack on one of the rear tail lights that went unnoticed during the inspection. Called john ad it will be taken care of tomorrow....That is customer service....Warranty is also good More

Best dealership I've ever dealt with from sales to service. If you ever need help ask for Pam, she is awesome. I've purchased two vehicles here and the team always goes out of their way to help whene service. If you ever need help ask for Pam, she is awesome. I've purchased two vehicles here and the team always goes out of their way to help whenever I have had a problem, be it mechanical, electrical, routine service, or assistance after a collision. They have helped me while on vacation in other states, and are always responsive to any questions or concerns I send their way. They have an excellent loaner car program as well as a convenience shuttle. I always feel like Bill Britt will go to bat for me ad a consumer as well assisting with warranty issues, or problems that should be covered. All around great experiences at Bill Britt. More

After visiting several dealerships in the Northern Virginia area and came up extremely displeased with the entire sales experiences we found the vehicle we wanted online and my wife contacted John Bat Virginia area and came up extremely displeased with the entire sales experiences we found the vehicle we wanted online and my wife contacted John Batt on the phone. Not only was the no haggle price lower than we had negotiated at another dealership the experience at Bill Britt Volkswagen was actually enjoyable. John was extremely knowledgeable on the product and i believe went out of his way to ensure this was a great transaction. Although we did not get the trade value we wanted it was within $200 dollars and we were fine with that. Had the experience not been so good we might have not even purchased the vehicle. I will definitely recommend Bill Britt Volkswagen and John to anyone that is in the market for a new or used VW. This is our fifth VW and must say our best experience yet. Way to go. More

I came in on 6/27/2012 just to look around as I was in the market for a new car. I was looking at Camry's, Mazda 6 and the Jetta 2.5. The evening I stopped in was extremely busy, all the sales associates the market for a new car. I was looking at Camry's, Mazda 6 and the Jetta 2.5. The evening I stopped in was extremely busy, all the sales associates were with other customers; however, Phillip from the service department offered to assist me stating that even though he wasn't a sales associate he'd be happy to help with any questions I might have. I told him I wanted to see the Jetta's on the lot. He was nice enough to show me around the lot and answer all my questions. When we were done he took me inside and made sure that someone wrote down my name and number and assured me that someone would call me the next day. Sure enough, John Batts called me on 6/28/2012. John was also very friendly and we set an appointment for 6/29/12 at 6:30pm. I went in on 6/29/12 and John set me up to test drive the gas jetta and the diesel. After my test drive he answered all my questions, and there were a lot. I told him I was pretty sure I wanted to purchase the Jetta but I wanted to think about it over night. He was not at all pushy or overly aggressive. He assured me that even though he would not be in the next day that Rich Tippey would be happy to help me. I came back on 6/30/12 and worked with Rich and finalized the purchase of my new car. I could not be happier with all the staff at Bill Britt. From Phillip through the end of the purchase, everyone was extremely pleasant and nice. I'd definitely recommend this dealership to anyone in the market for a new car. More

My car needed its leaking shocks repaired and an alignment. Service was excellent. Price was high but senior 17% discount helped significantly. Vicki Bounds was most accommodating, and past exper alignment. Service was excellent. Price was high but senior 17% discount helped significantly. Vicki Bounds was most accommodating, and past experience enables me to have faith in Lisa Irvin's management of service. GS More

My wife and I came in at 6:45 pm to talk specifically with Rich but he was busy with another family. He, nonetheless, was able to make arrangements to get us a test drive and ensure someone from the Ser with Rich but he was busy with another family. He, nonetheless, was able to make arrangements to get us a test drive and ensure someone from the Service Department stayed late to prep the vehicle we eventually chose to purchase. After we came back from the test drive, he was able to get us his full attention, answered all our questions, took care of our financing, and showed us all the features of our vehicle. All in all, he stayed late to make sure our vehicle was delivered to us that evening. More