Safford Volkswagen of Fredericksburg

Be sure to get a quote from another dealer for service-- otherwise you may be ripped off. I would not recommend this dealer for service if you are paying for it. I called for a quote for the 40,000 mile otherwise you may be ripped off. I would not recommend this dealer for service if you are paying for it. I called for a quote for the 40,000 mile service on a diesel jetta. I called Friday multiple times and Saturday multiple times-- each time no one in service could take my call. I finally emailed on Monday and got a response fairly quickly. They quoted me $800 and listed what the service provided. It included items which were not applicable to my car and / or were not recommended in the owner's manual at the 40,000 mile service. For example, they told me that the service included changing my spark plugs, which my diesel does not have. They also listed flushing the coolant, which is not required until much later. When I mentioned to them that my car did not have spark plugs, they told me that this would not lower the price. For kicks I called another dealer in the area who quoted me at $550, a price which was inline with what I had been reading in the online forums. Oh, and I ended up performing the service myself using Motul oil and Mann filters for about $115. And it took me 2 hours including a dinner break. More

I appreciated Rich's work and patience, as he assisted me in my recent Passat TDI purchase. The biggest thing I appreciated was the "no pressure" buying experience, and that Bill Britt Motors held my car for in my recent Passat TDI purchase. The biggest thing I appreciated was the "no pressure" buying experience, and that Bill Britt Motors held my car for a brief period, while I finalized the sale of my previous VW. It was worth the 80 mile trip from my town to find my "diamond in the rough!" Thanks again to Rich Tippey. I'll be passing along your name to anyone I know looking for a VW. More

had to have some warrenty work done, on our used car purchase. The car had a EPC light turn on. Dealer found that some work done at another dealership by previous owner was not done correct. purchase. The car had a EPC light turn on. Dealer found that some work done at another dealership by previous owner was not done correct. More

Chris went above and beyond to make sure I was satisfied with my service. He explained the problem and kept me informed on the progress. He was courteous, knowledgeable, and very helpful in the process. with my service. He explained the problem and kept me informed on the progress. He was courteous, knowledgeable, and very helpful in the process. I would highly recommend Bill Britt VW. I will continue to have my VW serviced at Bill Britt with people like Chris Collis involved. More

This was the best experience I have ever had buying a car! I saw the car on a website and the price was already a deal. I read the reviews and people really liked the fact that the salespeople are sal car! I saw the car on a website and the price was already a deal. I read the reviews and people really liked the fact that the salespeople are salaried. I called right away and drove several hours to see the car. It was already parked out front and ready to be driven when I got there. Ron was friendly and laid back and I felt comfortable right away. There was NO pressure. In fact he told me to take as long as I wanted on my test drive to be certain I liked the car. While I was doing this they looked at my trade in. They came very close to giving me what I was thinking for my trade in. Ron knew everything about the car and answered any and every question I had. I really liked the fact that there was no negotiating on the price. The car was immaculate, a great price, sporty, fun and gets great gas mileage. It was everything I wanted and then some. Kirk helped also putting in my info for financing. I got a great rate and term and was went to see Mark in financing. We chatted and never once did he push me to buy anything extra. I was pleasantly suprised at how friendly and honest everyone was. I will recommend this dealer and any three of the gentlemen I dealt with to anyone I know who wants to have a refreshing experience buying a car. This is the way car buying should be! More

Bill Britt Jr bent over backwards to help us out of a situation with our previous vehicle and was able to get us out the door with a new ride. We are so thrilled he was able and willing to assist us. We situation with our previous vehicle and was able to get us out the door with a new ride. We are so thrilled he was able and willing to assist us. We had an amazing experience! We highly recommend Bill Britt Motors and have already shared our story with our Facebook friends. A special thanks to Rob Lundberg for all his hard work and patience. The entire team was fantastic! More

I live about 150 miles from this dealer but found them on the internet while looking for a certified Mazda 3. I contacted them via e-mail and Rob responded. We shared several e-mails over two days and I deci the internet while looking for a certified Mazda 3. I contacted them via e-mail and Rob responded. We shared several e-mails over two days and I decided to purchase the car subject to a physical inspection. Rob was very helpful and there was no high pressure sales tactics. The car checekd out as advertised and I closed the deal and drove away. Their price was very attractive compared to comparable cars in my area so it was worth the drive. I would definitely recommend Rob and the dealership. More

I am from Pennsylvania and was looking specifically for a 2012 GTI in Candy White. I found the exact one online at Bill Britt and contacted the dealership on Saturday, November 17th, around 4:00 PM or so. 2012 GTI in Candy White. I found the exact one online at Bill Britt and contacted the dealership on Saturday, November 17th, around 4:00 PM or so. Knowing that the dealership closed at 5:00 PM that day, I had tried to call back around 4:55 and speak with someone, however, everyone was busy at that time. Around 5:30 that day, I received a call from Rich Tippey regarding my inquiry. I told Rich that I was interested in the GTI, and he took the time to answer any questions that I had that day. Throughout the car-buying process with Bill Britt VW, Rich had contacted me a few other times after his workday was complete, as he was busy with customers during the times that I had called. Through our discussions, Rich had given me such honest feedback and information regarding the GTI, even researching an emissions question from state-to-state. I called Rich daily to ask more questions and talk more about the vehicle. I told Rich that if he made a deal that was worth me driving 5 hours, they would earn my business. We pretty much completed the deal the this past Tuesday, November 20th. Rich gave me a great deal on the car, and to say the least, I just walked in my house a few hours ago from driving it back to PA from Bill Britt today (November 23rd). All in all, this has been one of the greatest business experiences for me, and it's all thanks to Rich Tippey and the staff at Bill Britt VW. His knowledge of the vehicle, his understanding of the customers questions and willingness to find all answers, and his genuine concern for getting you into the car that you want, for a great price, and with incredible customer service...those are a few of the things that led me to buy my brand new car from Bill Britt VW. It was a great experience all around, and for those who live in the Fredericksburg, Virginia area, it should put your minds at ease to know that you have an incredible dealership in your area with salesmen who have a genuine concern for giving their customers the best possible service. I live in Pennsylvania, but knowing the service that I received throughout this past week, I would buy from Rich Tippey and Bill Britt VW, again. Thank you for everything, Rich! Cheers! More

The car buying experience at Bill Britt Mazda/Volkswagen was excellent. The dealership was immaculate and the sales staff was friendly and accommodating. The sales staff was also very informative about th was excellent. The dealership was immaculate and the sales staff was friendly and accommodating. The sales staff was also very informative about the features of the car and the pricing and finance options. I would recommend Bill Britt Mazda/Volkswagen to anyone. More