Safford Volkswagen of Fredericksburg

My Experience with Bill Britt service has always been great. It starts and ends with Pam Sanders. When ever I bring my VW CC or my old 2001 VW Jetta TDI in she gives me her undivided attention and list great. It starts and ends with Pam Sanders. When ever I bring my VW CC or my old 2001 VW Jetta TDI in she gives me her undivided attention and listens to all of my concerns. She only recommends what is needed and I trust what she says. She takes the time to explain all of the needed service so that I understand what clearly.Even though I bought my CC in Woodbridge and work in Richmond, Pam is the reason that I continue to use Bill Britt, because of the trusting relationship that has developed over the years. Pam is a great assest to your Service Department. Thanks Kwame More

I just bought my third new vw today. Rich Tippey was my saleman. He sold me my first new vw in 2006, which was a rabbit. I bought my second vw, which was a bug in 2007. Now in 2013 it is a new bug. All thr saleman. He sold me my first new vw in 2006, which was a rabbit. I bought my second vw, which was a bug in 2007. Now in 2013 it is a new bug. All three sales were great. The price, the customer treatment, and your service on my previous vw's is great. Because of your great staff, and great deals I look forward to dealing with you in the future. sincerely willilam staples More

From start to finish, each salesperson answered our questions but did not pressure us to make a decision. Honesty, atmosphere, and patience of character made the difference in our choosing Bill Britt M questions but did not pressure us to make a decision. Honesty, atmosphere, and patience of character made the difference in our choosing Bill Britt Mazda:) We are very pleased and highly recommend this dealership! More

My husband and I visited Bill Britt Volkswagen yesterday. When we arrived, we noticed the "hours" on the door stated they were open until 5; it was 4:55. There were 3 sales people in the parking lot, 1 of When we arrived, we noticed the "hours" on the door stated they were open until 5; it was 4:55. There were 3 sales people in the parking lot, 1 of which was with a customer - the other 2 were talking. We came to the dealership with "pre-approval" from our bank, knew exactly which vehicle (Jetta TDI Premium - Toffee) and walked straight to it. And stood. And stood. And stood. At 5:00PM, personnel walked out of the building, got in their vehicles and left. At no point were we spoken to by the salespersons outside nor were we acknowledged by those walking from the inside. We purchased a vehicle from Pohanka Hyundai. They were extremely helpful and very generous. More

I needed a newer car and I feel like I got a great deal. As a matter of fact, I know I did. I checked the Blue Book value of the vehicle I purchased and got it for $2,000.00 less. I felt like I was treat As a matter of fact, I know I did. I checked the Blue Book value of the vehicle I purchased and got it for $2,000.00 less. I felt like I was treated honestly and with respect by Mr. Bjornsen. I am STILL very pleased with my purchase from Bill Britt Mazda/Volkwagen. More

Ms. Sanders Pam is a delight to deal with. She has Ms. Sanders Pam is a delight to deal with. She has never failed to give spot on advice and has worked with me to fit in the scheduled maintenanc Ms. Sanders Pam is a delight to deal with. She has never failed to give spot on advice and has worked with me to fit in the scheduled maintenance and repairs within my hectic schedule. She is truly the reason I bring all my service work to Bill Britt. S/F Bill More

I have taken my 2012 Volkswagen Passat to Bill Britt for every 10,000 mile service since I purchased it in December 2011. Pam Sanders is my Service Rep and she always takes very good care of me and my car. every 10,000 mile service since I purchased it in December 2011. Pam Sanders is my Service Rep and she always takes very good care of me and my car. She always explains the work to be done and answers al of my questions and concerns if I have any. She keeps me posted on the progress of the work and delivers my car to me when promised. I have enjoyed every experience, from purchase through service, with Bill Britt and I highly recommend them to anyone looking to purchase a new Volkswagen or have their existing one serviced. More

Very friendly staff who provided me with excellent service. I called in about a car since I was out of town and they had me approved for a loan and ready to pick up that night. Their no haggle price i service. I called in about a car since I was out of town and they had me approved for a loan and ready to pick up that night. Their no haggle price is refreshing and they gave me a fair price on my trade in in as well. I couldn't be any more happy with the service or the car I bought from Bill Britt. Thank you to their staff. More

My experience with the service department at Bill Britt VW is nothing short of spectacular. Pam has always treated me with excellence, a smile on her face and kind words. I truly feel like everyone at the VW is nothing short of spectacular. Pam has always treated me with excellence, a smile on her face and kind words. I truly feel like everyone at the dealership treats me like one of the family. More

Pam Sanders, in my experience, is the gold standard among the many service staffers at the several VW dealerships I have dealt with over many years of being the owner of VWs - from from 1959 to date. Pam is the many service staffers at the several VW dealerships I have dealt with over many years of being the owner of VWs - from from 1959 to date. Pam is technically knowledgeable, quick to answer customer questions with clarity and will offer service suggestions when appropriate. She is proud to describe herself as a member of the Bill Britt organization. Pam has a terrific sense of humor and pleasant, courteous manner in conversations with customers. My impression is that she is respected and admired by the service team. Warren Billings More