Safford Volkswagen of Fredericksburg

Buying our new Miata was the most pleasant car buying experience we have ever had! From the moment we walked in to the dealership, we were greeted by Don. We had researched online before coming to the de experience we have ever had! From the moment we walked in to the dealership, we were greeted by Don. We had researched online before coming to the dealer so we had a very good idea of what we were interested in. Don set up the test drive quickly and before you knew it, our new car was being driven off the showroom floor so we could take it our for a good 30-60 minute test drive. Don showed how knowledgable he was about this vehicle with pointers and a quick ABC's if you will about the vehicle. Once back, Don had been working on getting an appraisal for our trade in and getting paper work together for financing. At no time did we feel pressured and were made to feel comfortable, even the occasional employee walking by greeted us and seemed genuinely interested in making us feel right at home. We were very pleasantly surprised at how generous the dealer was with the appraisal of our trade in and equally happy about the financing Don was able to offer us. Don went above and beyond, going to his trusty file cabinet for quick how to sheets on setting up the rear view mirror, clock set, etc. He also included some "fun" things like a sheet on the Tail of the Dragon, a 11 mile stretch with 311 turns to enjoy our new sports car on. Once all the paperwork was done, Don escorted across the lot to the VW dealership where Mark made signing all the pertinent documents quick, easy, and painless. Like Don and everyone else we had met from the dealership, Mark was very personable and genuinely interested in making us feel comfortable and welcome. All car dealerships should look long and hard at Bill Britt Mazda. They are THE model of what a dealership is all about, treating their customers and potential customers with respect, courtesy, and a genuine sense of making the car buying experience actually an enjoyable one. More

pam sanders is the greatest service advisor i have met. she is knowledgable. i respect her information. she is honest and tells me what i need and when i should do it. She is professional, personal and she is knowledgable. i respect her information. she is honest and tells me what i need and when i should do it. She is professional, personal and outstanding. she always know my name and asks about my family. i have worked with her over the past 8 years and will continue to return for service as long as she is there. More

I am pleased to give a positive RAVE review for our car buying experience at Bill Britt Mazda in Fredericksburg. Over many years of buying new cars, we have have the full range of experiences from dealing buying experience at Bill Britt Mazda in Fredericksburg. Over many years of buying new cars, we have have the full range of experiences from dealing with horrible, aggressive, dishonorable dealerships to being able to sail through purchases when we had a close family friend who was a dealership GM (we bought 3 cars during that timespan, all great deals with no hassle). For this purchase, we had researched the vehicles online and decided upon a 2014 Mazda CX-5 Touring level with no options and had a price range in mind for what we wanted to pay. I had planned to send emails to 6-8 Mazda dealerships in the DC area, Richmond, and Hampton Roads. As I read through dealer ratings on both Edmunds.com and DealerRater, the Bill Britt Mazda dealership stood alone as having no negative reviews, and enthusiastic recommendations for honesty and ease of conducting the purchase. So we sent only one email to Bill Britt Mazda, and from the time it was instantly answered by Kirk Ross, through maybe 4-5 email exchanges over the next week to reach an agreement on price, trade-in value and terms, it was a stress-free, respectful experience. Even our time with Mark, the finance manager, was smooth, with no pressure to buy add-ons, extended warranties, etc. I should mention both Kirk and Mark did mention that these items were available, but did not push. Kirk has been on staff since 1996 and explained that he is salaried, not a comission-only salesperson, with bonuses paid for high performance. Clearly this contributes to the relaxed, respectful way the buying experience unfolded. To conclude, we highly recommend Bill Britt Mazda, Kirk Ross personally, and look forward to having our new CX-5 serviced there because we have a feeling of trust with the entire organization. More

I just bought my third car from Rich, greatest car salesman I Know. You Know great costumer service when after two years he still remembers your name and makes car buying so simple and easy. trust him salesman I Know. You Know great costumer service when after two years he still remembers your name and makes car buying so simple and easy. trust him 100% More

John Batt made my buying experience quick and painless. I was in and out with no B.S. I really respect the Management and their integrity. I paid $1500 to $3000 less than what Carmax wanted for the same car. was in and out with no B.S. I really respect the Management and their integrity. I paid $1500 to $3000 less than what Carmax wanted for the same car. I was really surprised by the price. No Dealership games were played. I highly recommend this Dealership. More

Just bought a Mazda6 from Bill Britt Mazda and it was the easiest car purchase we have ever had. No need to stress over getting a good deal. They have a no haggle price and it is definitely the best price i easiest car purchase we have ever had. No need to stress over getting a good deal. They have a no haggle price and it is definitely the best price in town. We dealt with Kirk Ross and he did a great job. Definitely, a no pressure salesman. He wants you to be happy with your purchase. Did a great job going over the features of the car. Mark Bjornsen made the financial part painless. The quickest purchase we have ever made as he had everything ready to go and all we had to do was sign a few papers. They don't try to sell you a bunch of stuff that you don't want. Not often you can say that you enjoyed the car buying experience but they actually made it quite pleasant. More

I have purchased 2 cars from Bill Britt Mazda/Volkswagen in the past 3 years. The first car was a Mazda Speed 3 from Don Robinette and the second was a Ford Explorer from Rich Tippey. I am a repeat custom in the past 3 years. The first car was a Mazda Speed 3 from Don Robinette and the second was a Ford Explorer from Rich Tippey. I am a repeat customer because of the sales approach. On both occasions, when I showed up to the dealership I was not hassled or pressured. I was expecting to be met by an aggressive salesman as soon as I arrived on the property. In an age where "car salesman" is a derogatory term I found both Don and Rich to be the opposite of the norm. Instead of feeling like I was going to be taken advantage of I felt as though Bill Britt would be a safe place to buy a car. Bill Britt sales staff may not fall into the usual method of selling cars but they have chosen to take the high road and focus on customers - they are doing it right. Both Don and Rich were confident in the product, stood by the cars, and established a reputation for Bill Britt that will be long lasting. I have since recommended the dealership to many of my friends. Bill Britt Mazda/Volkswagen will be my first and only stop for my family's vehicles in the future. I would be willing to go out of my way to buy from Bill Britt again. Thanks for great service and products. More

This is the 3 car that I have purchased at Bill Britt, but the 7th for my family. Andrew has always been our go to salesperson. He always gives up excellent service. This will keep me coming back for y but the 7th for my family. Andrew has always been our go to salesperson. He always gives up excellent service. This will keep me coming back for years to come. Andrew always has gotten me top dollar for my trade and the best interest rate on my loan. Andrew has some of the best customer service skills that I have ever seen! Keep up the good work. More

From reception to sales to the titling process, everyone at this dealership made me feel like they appreciated my business. The days of customer service have not been lost by this dealership. John is help at this dealership made me feel like they appreciated my business. The days of customer service have not been lost by this dealership. John is helpful, friendly and took the time to make sure my wife and I understood all the features of the car before we left. He also had everything set up so that the titling process took about 10 minutes. This was the most pleasant car buying experience I have had. More

Rob and the staff handled this sale in a thoroughly professional manner. There was no haggling or pressure sales, as I bought the used car via my credit union's car-buying service. Rob was responsive, professional manner. There was no haggling or pressure sales, as I bought the used car via my credit union's car-buying service. Rob was responsive, courteous and thorough. It was the best experience I've had buying a used vehicle, and I would recommend Bill Britt to anyone looking for a affordable used car. More