Safford Volkswagen of Fredericksburg

Don Robinette is the most professional car sales representative that I have ever worked with. His knowledge of the Mazda lineup far surpasses the product knowledge of any sales person I've ever met representative that I have ever worked with. His knowledge of the Mazda lineup far surpasses the product knowledge of any sales person I've ever met. His composed, friendly approach allowed me to make my buying decision based on my timeline, my priorities and my assessment of the car. He was able to resolve every issue that in any way interfered with the decision process, and did so with a calm presence and "make it happen" attitude that showed he truly was focused on taking care of his customer. Best car buying experience in my 40 year of owning cars. More

This is our second car we purchased from Bill Britt. This is our second car we purchased from Bill Britt. Both experiences were great! We worked with John on both of our purchases and he is nothing l This is our second car we purchased from Bill Britt. Both experiences were great! We worked with John on both of our purchases and he is nothing less than spectacular to work with! We also got to work with Andrew this last time around and he was fantastic to work with as well. There is no pressure to purchase, no haggling. They make the whole process a pleasure. This time when we went to get our car we didn't even go anywhere else, except straight to Bill Britt knowing they have such great service. More

Drove 50 miles to Britt. The Richmond dealers were arrogant and trying to charge above msrp with an $800 delivery charge in addition to standard $795 destination change to procure the exact car we wan arrogant and trying to charge above msrp with an $800 delivery charge in addition to standard $795 destination change to procure the exact car we wanted. Kirk Ross at Britt traded another dealer to get it for us. We picked it up for almost $3000 less msrp within 24 hours of our first email to them. More

Sharee is a new employee and was very professional and knowledgeable. When she was out of the office, Rob helped us complete the sale. Both employees were friendly, professional and answered all of our knowledgeable. When she was out of the office, Rob helped us complete the sale. Both employees were friendly, professional and answered all of our questions. This was one of the dbest car buying experiences I've ever had. More

They were the best dealership I had gone too. I went to Honda in Woodbridge and by far this place is the best. I would recommend this place to everyone. The did everything to make me come home with my ca Honda in Woodbridge and by far this place is the best. I would recommend this place to everyone. The did everything to make me come home with my car. They are a great bunch of people that work there. I will be going to this place again and ONLY this place. More

My wife and I had pretty much decided on a Mazda CX-5 before we even went to the dealership, so our challenge was finding the model that had all of the options we wanted and that fit into our budget. We before we even went to the dealership, so our challenge was finding the model that had all of the options we wanted and that fit into our budget. We went to Bill Britt Mazda four times over two days, wrestling with the numbers, the options and how to make it work. Our sales rep, Kirk Ross, was patient and willing to work with us the whole time. He showed us lots of options, let us drive several models, and came up with good ideas. After a lot of time and effort by all of us, we got exactly what we wanted, on budget. This was, hands down, the best car buying experience I've ever had, and the next time I'm ready to trade Kirk Ross and Bill Britt will get first shot at the business. More

My husband and I purchased a 2013, VW Passat from you all on Friday, 13 December 2013. We are very satisfied with all the features the car has. However, we are more satisfied with our Dealer (Mr. John Lund on Friday, 13 December 2013. We are very satisfied with all the features the car has. However, we are more satisfied with our Dealer (Mr. John Lundberg). #1 he is a Christian. #2 he took pride in his work. #3 very knowledgeable of the car. #4 a “people/person”…just to name a few. We will definitely refer him to others. More

Don Robinette was the ultimate professional, and the antithesis of anything bad that the public thinks of car salesmen. Don was upfront, honest, responsive, came through with everything he said, didn't antithesis of anything bad that the public thinks of car salesmen. Don was upfront, honest, responsive, came through with everything he said, didn't make any promises that couldn't be kept, and kept me informed throughout the entire process. He didn't pressure me into adding on anything I might not want or need; instead, he gave me the pros and cons of my choices so I could make an informed decision. I was able to get the car I wanted without stress or hassle, for a price I was very pleased with. Overall it was an excellent car-buying experience, which isn't something that most people walk away from a new car purchase feeling. I will absolutely recommend this dealership, and especially Don, to anyone looking for a vehicle. More

My wife and I are loyal Mazda owners of a 2013 Mazda CX5 and were in the market to buy our daughter who is turning 18 her first new car. So we returned to Bill Britt Mazda where we not only purchased a new and were in the market to buy our daughter who is turning 18 her first new car. So we returned to Bill Britt Mazda where we not only purchased a new 2013 Mazda3 for our daughter, however we also purchased a new 2014 Mazda6 for my wife. One of the things we truly appreciated about Bill Britt is their no haggle pricing which eases the stress of dealing with the aggressiveness of salesmen and the entire negotiation process. Our salesman, named Kirk Ross was not only professional he was very personable and friendly, which eased the car purchasing process even more. Now we have three Mazdas in our family and will not only be loyal to the brand as we love their cars, but we will also be loyal customers of Bill Britt Mazda and Salesman Kirk Ross. For the year and a half that we have owned our CX5 we have been very pleased with the customer service and friendliness of their sales and service personnel. Now that we own two more Mazda vehicles we know that we can expect continued professionalism and quality of work from Bill Britt Mazda in servicing our cars. I highly recommend Bill Britt as an outstanding dealership and you just cant find a better salesman that Kirk Ross. More

All I have to say is that Pam Sanders is a "true" asset to your company. If it wasn't for her, I would not come to get my Acura serviced here. She's always smiling and goes above and beyond "true" asset to your company. If it wasn't for her, I would not come to get my Acura serviced here. She's always smiling and goes above and beyond to making me feel comfortable!!!! More