Safford Volkswagen of Fredericksburg

Didn't make a purchase, but had a great experience. I actually visited the Volkswagen dealership, but couldn't find the location as a choice. John Batt was recommended to me through a friend who had pur I actually visited the Volkswagen dealership, but couldn't find the location as a choice. John Batt was recommended to me through a friend who had purchased many Vokswagen vehicles with him. John was very courteous and listened carefully to everything I was looking for in a new car. He showed me a great vehicle and let me get behind the wheel to really get a feel for it. All the while, he was explaining the bells and whistles without being annoying like most cars salesmen can be. He was certainly not pushy, but was thorough with his follow through after I left the dealership. He sent me information on other cars to look at and offered himself for a second visit for me to check out other vehicles. I did end up purchasing a different vehicle based on what I could afford and the features I really wanted from the vehicle but would recommend John and this dealership to anyone considering purchasing a VW in town. More

Go to BROWN's in Fairfax. Car Salesman, Kirk, was awful. They would not negotiate on the car I was looking at. I went to Brown's in Fairfax, and got a 2014 Mazda 3, with many Car Salesman, Kirk, was awful. They would not negotiate on the car I was looking at. I went to Brown's in Fairfax, and got a 2014 Mazda 3, with many add ons, and still walked away paying $4k less than what Bill Britt Mazda was offering for the same car with less options. They paid for my lunch, and of course filled my gas tank too. It is worth the drive from Fredericksburg. Don't bother with Bill Britt Mazda. More

Pleasant used car buying experience This is my first experience buying from a dealer. Rob explained the features of the Mazda 5 at length and patiently helped our family with the test dr This is my first experience buying from a dealer. Rob explained the features of the Mazda 5 at length and patiently helped our family with the test drive. Since we had driven 60 miles from Henrico to see the vehicle, Rob and other folks helped us immediately work on the paperwork to close the deal the same day within 2-3 hours and saved us the drive back. They worked with the banks to give us a good financing deal also. The best part of the purchase was the Upfront Price. We liked the price and didn't want to really negotiate on such a critical purchase. Rob and his team use no pressure tactics. I recommend Rob and the dealers for the great and fast service. More

We made an appointment to get my wife's 2008 VW EOS VR6 serviced because we had a "malfunction indicator light" come on. The service department went to a lot of effort trying to resolve the problem wi VR6 serviced because we had a "malfunction indicator light" come on. The service department went to a lot of effort trying to resolve the problem with the sensor. Pam Sanders was especially helpful. After two days of effort, they finally resolved the problem. They also were able to get with VW and have the work done at no cost to me due to the nature of the fault even though it was out of warranty. Can't ask for anything better. More

I purchased a vehicle listed on eBay from Bill Britt Mazda and had a great experience. Rob was my customer service contact and he made the arrangements to finalize the transaction. Overall I was very Mazda and had a great experience. Rob was my customer service contact and he made the arrangements to finalize the transaction. Overall I was very pleased with Rob's attentiveness and appreciated that the dealership even included a VA state inspection. More

This is the 2nd vehicle we have bought through Bill Britt with Don. Always helpful and goes out of his way to get us the info we need. with Don. Always helpful and goes out of his way to get us the info we need. More

This was one of the best experiences I have ever had in buying a car. John Batt was very friendly and helpful and went over all the details of the car with us before we left the dealership. buying a car. John Batt was very friendly and helpful and went over all the details of the car with us before we left the dealership. More

Don Robinette is the most professional car sales representative that I have ever worked with. His knowledge of the Mazda lineup far surpasses the product knowledge of any sales person I've ever met representative that I have ever worked with. His knowledge of the Mazda lineup far surpasses the product knowledge of any sales person I've ever met. His composed, friendly approach allowed me to make my buying decision based on my timeline, my priorities and my assessment of the car. He was able to resolve every issue that in any way interfered with the decision process, and did so with a calm presence and "make it happen" attitude that showed he truly was focused on taking care of his customer. Best car buying experience in my 40 year of owning cars. More

This is our second car we purchased from Bill Britt. This is our second car we purchased from Bill Britt. Both experiences were great! We worked with John on both of our purchases and he is nothing l This is our second car we purchased from Bill Britt. Both experiences were great! We worked with John on both of our purchases and he is nothing less than spectacular to work with! We also got to work with Andrew this last time around and he was fantastic to work with as well. There is no pressure to purchase, no haggling. They make the whole process a pleasure. This time when we went to get our car we didn't even go anywhere else, except straight to Bill Britt knowing they have such great service. More

Drove 50 miles to Britt. The Richmond dealers were arrogant and trying to charge above msrp with an $800 delivery charge in addition to standard $795 destination change to procure the exact car we wan arrogant and trying to charge above msrp with an $800 delivery charge in addition to standard $795 destination change to procure the exact car we wanted. Kirk Ross at Britt traded another dealer to get it for us. We picked it up for almost $3000 less msrp within 24 hours of our first email to them. More