Safford Volkswagen of Fredericksburg

Total frauds once car is off the lot BEWARE BEWARE Bill Britt/Rosner are CROOKS! The 30 day inspection to guarantee my car was in great condition was a LIE. Shortly afterwards, my entire engine BEWARE Bill Britt/Rosner are CROOKS! The 30 day inspection to guarantee my car was in great condition was a LIE. Shortly afterwards, my entire engine and starter were gone and the car is now scrap metal just 2 months later. They will say anything to get your money! Their word is good for nothing and I'm out thousands of dollars and plan on suing. More

Tippey simply the best ! Makes buying a car easy ! We bought our last car a 2007 Passat Sport from Rich Tippy @ Bill Britt VW now Rosner VW. I love my car and loved the customer service from purchase t We bought our last car a 2007 Passat Sport from Rich Tippy @ Bill Britt VW now Rosner VW. I love my car and loved the customer service from purchase to visits to the service department. Pam in service is awesome and I was treated special every time I was there. Wasn't sure if we would have the same experience once Rosner took over. Popped in tonight after dinner out to peek at the cars on the lot not intending to buy and a little red Anniversary 30 Edition GLI caught my eye. We spoke to Rich drove a few different cars and went home with that special Tornado Red Jetta. As long as Pam sanders and Rich Tippey are there at the VW dealership I know my experience with Rosner VW will be great. Met two new friends Emily Schuyler and James Moore tonight as we worked on this purchase. They were a pleasure to meet and work with as well More

Broken Down in VA The employees at Rosner Volkswagen of Fredericksburg VA are superb. Not only did they work on our vehicle in a timely and courteous manner, but they w The employees at Rosner Volkswagen of Fredericksburg VA are superb. Not only did they work on our vehicle in a timely and courteous manner, but they went beyond what a typical dealership may do. When we found ourselves broken down in another state and close to the dealership’s closing time, they helped us get our vehicle to their shop, find a hotel, and schedule us to have our vehicle checked the next morning. They were able to repair our vehicle the next day and prepared all paperwork for warranty coverage. We really appreciated the thoughtful, helpful and friendly services. More

Didn't make a purchase, but had a great experience. I actually visited the Volkswagen dealership, but couldn't find the location as a choice. John Batt was recommended to me through a friend who had pur I actually visited the Volkswagen dealership, but couldn't find the location as a choice. John Batt was recommended to me through a friend who had purchased many Vokswagen vehicles with him. John was very courteous and listened carefully to everything I was looking for in a new car. He showed me a great vehicle and let me get behind the wheel to really get a feel for it. All the while, he was explaining the bells and whistles without being annoying like most cars salesmen can be. He was certainly not pushy, but was thorough with his follow through after I left the dealership. He sent me information on other cars to look at and offered himself for a second visit for me to check out other vehicles. I did end up purchasing a different vehicle based on what I could afford and the features I really wanted from the vehicle but would recommend John and this dealership to anyone considering purchasing a VW in town. More

Go to BROWN's in Fairfax. Car Salesman, Kirk, was awful. They would not negotiate on the car I was looking at. I went to Brown's in Fairfax, and got a 2014 Mazda 3, with many Car Salesman, Kirk, was awful. They would not negotiate on the car I was looking at. I went to Brown's in Fairfax, and got a 2014 Mazda 3, with many add ons, and still walked away paying $4k less than what Bill Britt Mazda was offering for the same car with less options. They paid for my lunch, and of course filled my gas tank too. It is worth the drive from Fredericksburg. Don't bother with Bill Britt Mazda. More

Pleasant used car buying experience This is my first experience buying from a dealer. Rob explained the features of the Mazda 5 at length and patiently helped our family with the test dr This is my first experience buying from a dealer. Rob explained the features of the Mazda 5 at length and patiently helped our family with the test drive. Since we had driven 60 miles from Henrico to see the vehicle, Rob and other folks helped us immediately work on the paperwork to close the deal the same day within 2-3 hours and saved us the drive back. They worked with the banks to give us a good financing deal also. The best part of the purchase was the Upfront Price. We liked the price and didn't want to really negotiate on such a critical purchase. Rob and his team use no pressure tactics. I recommend Rob and the dealers for the great and fast service. More

We made an appointment to get my wife's 2008 VW EOS VR6 serviced because we had a "malfunction indicator light" come on. The service department went to a lot of effort trying to resolve the problem wi VR6 serviced because we had a "malfunction indicator light" come on. The service department went to a lot of effort trying to resolve the problem with the sensor. Pam Sanders was especially helpful. After two days of effort, they finally resolved the problem. They also were able to get with VW and have the work done at no cost to me due to the nature of the fault even though it was out of warranty. Can't ask for anything better. More

I purchased a vehicle listed on eBay from Bill Britt Mazda and had a great experience. Rob was my customer service contact and he made the arrangements to finalize the transaction. Overall I was very Mazda and had a great experience. Rob was my customer service contact and he made the arrangements to finalize the transaction. Overall I was very pleased with Rob's attentiveness and appreciated that the dealership even included a VA state inspection. More

This is the 2nd vehicle we have bought through Bill Britt with Don. Always helpful and goes out of his way to get us the info we need. with Don. Always helpful and goes out of his way to get us the info we need. More

This was one of the best experiences I have ever had in buying a car. John Batt was very friendly and helpful and went over all the details of the car with us before we left the dealership. buying a car. John Batt was very friendly and helpful and went over all the details of the car with us before we left the dealership. More