Safford Volkswagen of Fredericksburg

Came In For Service on 2nd VW - Bought 3rd While There! I came in originally to have my 2004 Phaeton worked on - needed a headlight bulb replaced. The service writer - a man I've not dealt with before - kn I came in originally to have my 2004 Phaeton worked on - needed a headlight bulb replaced. The service writer - a man I've not dealt with before - knew who I was when I arrived because Ms Pam Sanders (who I normally work with) had told him to watch for me. I live in Laurel, MD and drive about 100 miles (past at least 4 other VW dealerships in MD and VA) to get here. They're the only people I trust to work on my Phaeton; I had a VW dealer in another state tell me that he had no mechanics up to date on the Phaeton because the dealer had never even sold one! The work was done as I wanted it - including some extra checking because of the way the bulb acted before failing. I was kept apprised of my car's status and it was done on time. At the same time I was there, the dealership was having its "grand opening" under the Rosner Automotive Group ownership. (It had been the Bill Britt VW dealership when I bought my first VW here in 2001.) I decided to look around at the selection of 2014 Jetta Sportswagen TDi's and the 2015 Golf TDi's, as I wanted to stop putting 100 miles a day on my Phaeton from commuting to/from work. I sought out and worked with Mr John Batt, who sold me my Phaeton in 2007 and was working there in 2001 when I bought my 2001 Golf TDi. We looked at the Jettas and the great promotional financing for the 2014s, but I was leaning towards the Golf because I wanted the smaller car. The Jetta wagon's about as long, but a little narrower, than my Phaeton and public parking spaces seem to be shrinking in size. John was patient with me and allowed me plenty of time to look around, think, and sit in the vehicles. I test drove a Jetta but I didn't need to test drive the Golf to know I'd love it. I ended up buying a 2015 Golf TDi SE while I was there! Although VW wasn't offering a promotional financing rate on a Golf TDi purchase, Ms Emily (Finance) and Mr Jessie (Sales Manager) listened to John's explanation of my loyalty to the dealership since 2001 and they got me the financing arrangements I wanted. John and the staff worked hard to get the Golf ready for me to drive home that day, even though I was willing to come back and get it the next day. I did drive it home and came back to retrieve the Phaeton. All the staff I dealt with at the dealership was friendly, efficient, eager to help, and pleasant. During the grand opening event, I met several other people who've bought multiple VWs from this dealership and all of them had rave reviews for the staff here and the service they've received over the years. I've spent enough time in the dealership over the years while getting my cars serviced that I've seen them deal professionally with frustrated customers. The staff has always done their best to resolve the issues, even when it was obvious the customer was simply arguing to try and get away with as much free work/parts as they could. I watched a couple one time argue that, since the invoice didn't list every single step of their 5K service on the invoice, they couldn't tell that it had been done. I've seen customers tell the service writers that they haven't followed the preventive maintenance schedule and then argue that they shouldn't have had so many parts fail at the same time. I saw one out-of-state customer have his car towed in and because special parts had to be ordered for it, he wanted the dealership to pick up his hotel bill! (He was another customer who failed to get the preventive maintenance done to his car on schedule.) I passed my 2001 Golf to my younger brother in 2007 with almost 300K miles on it, when I bought my Phaeton (used car). I had 130K of those miles on it in the first 2 years, commuting 1,000 miles/week for work. As I bought my 2015 Golf, my Phaeton has almost 158K miles on it (it had under 21K on it when I bought it). Those mileages haven't always been trouble-free, but I'd never have achieved them without the outstanding service I've received at this dealership since 2001. I do follow the preventive maintenance schedule as well, but I feel the service staff here works very heard each and every time I visit to keep my loyalty - again, I drive 100 miles to get here for my service and pass by other VW dealerships. I intend to keep doing so as well - they're like family to me, in my opinion! As for the negative reviews (I see a portion of one while writing my review), it's certainly easy to write something negative when you only come in once and don't give the staff a chance to resolve any issues fairly (which doesn't mean you get everything free just because you raise your voice). I've been a loyal customer for over 13 years - I can take my business anywhere I want - and I choose to bring it here. Any VW dealer can work on any VW - an honest dealer is where I choose to go, and this dealership is where I go. More

Repeat Offender!!!! I keep coming back. to VW. We have two, Black Pearl (Passat TDi) and now Silverado (Passat TSi). Both cars were sold to us by John Batt. He's the Ba I keep coming back. to VW. We have two, Black Pearl (Passat TDi) and now Silverado (Passat TSi). Both cars were sold to us by John Batt. He's the Batman of car sales. Knowledgeable, fast , answers questions about car operations, financing and service. Thanks More

"2013 Chevy Silverado 1500 4WD Crew Cab" Jeff Johnson of Rosner Used Cars was amazing. We first conducted our discussion via email. I made an offer and he tried his best to accomodate. In Jeff Johnson of Rosner Used Cars was amazing. We first conducted our discussion via email. I made an offer and he tried his best to accomodate. In fact, he even came to my house to finalize some paperwork so the time in dealership would be short, which was important to me. He certainly went the extra mile and even worked on his day off to ensure I took delivery of the vehicle as promised. A great experience and I will return. More

AGREE: Beware! Don't even think about stopping I have never seen such a unprofessional dealership before. Don't get sucked in by their slick showroom. It is hard to believe that the rave reviews on I have never seen such a unprofessional dealership before. Don't get sucked in by their slick showroom. It is hard to believe that the rave reviews on here are from real people and not written by the staff themselves to make it look like they are an honest place. They were hesitant about with nearly every question I asked. When I questioned their pricing and their extended warranty service, I was met with rage. And when I tried to negotiate, they told me the car was sold. Was it? No, not sold but advertised for $3,000 more the following day. THREE THOUSAND MORE and it was overpriced to begin with. They are just waiting for suckers to come in and not ask the hard questions. Keep on driving. I found a much better vehicle with people who were transparent and honest More

1st VW Experience I've always wanted a VW Beetle and the Rosner experience was awesome. The sales rep (John Batt) was very knowledgeable, personable and made the purc I've always wanted a VW Beetle and the Rosner experience was awesome. The sales rep (John Batt) was very knowledgeable, personable and made the purchase of my VW Beetle an easy task and I felt very confident when I drove my VW off the lot to its new home! I'm a happy camper!! More

2014 Jetta TDI Thank you John! When I first walked into the now Rosner, once Britt, Volkswagen dealership, and saw a familiar face, the sense of comfort and homegrown values I once When I first walked into the now Rosner, once Britt, Volkswagen dealership, and saw a familiar face, the sense of comfort and homegrown values I once associated with Britt was rekindled within me. In addition, John Batt is an exceptional salesman. He did all in his power to meet my personal needs and I couldn't be happier with the experience. He really took the extra step to make sure I was truly satisfied as a customer, a characteristic that is rare in the greed of our current era. Bill Britt was a great hometown dealership and I hope that Ron Rosner can maintain the same down to earth qualities and values that Britt established within its legacy. More

Total frauds once car is off the lot BEWARE BEWARE Bill Britt/Rosner are CROOKS! The 30 day inspection to guarantee my car was in great condition was a LIE. Shortly afterwards, my entire engine BEWARE Bill Britt/Rosner are CROOKS! The 30 day inspection to guarantee my car was in great condition was a LIE. Shortly afterwards, my entire engine and starter were gone and the car is now scrap metal just 2 months later. They will say anything to get your money! Their word is good for nothing and I'm out thousands of dollars and plan on suing. More

Tippey simply the best ! Makes buying a car easy ! We bought our last car a 2007 Passat Sport from Rich Tippy @ Bill Britt VW now Rosner VW. I love my car and loved the customer service from purchase t We bought our last car a 2007 Passat Sport from Rich Tippy @ Bill Britt VW now Rosner VW. I love my car and loved the customer service from purchase to visits to the service department. Pam in service is awesome and I was treated special every time I was there. Wasn't sure if we would have the same experience once Rosner took over. Popped in tonight after dinner out to peek at the cars on the lot not intending to buy and a little red Anniversary 30 Edition GLI caught my eye. We spoke to Rich drove a few different cars and went home with that special Tornado Red Jetta. As long as Pam sanders and Rich Tippey are there at the VW dealership I know my experience with Rosner VW will be great. Met two new friends Emily Schuyler and James Moore tonight as we worked on this purchase. They were a pleasure to meet and work with as well More

Broken Down in VA The employees at Rosner Volkswagen of Fredericksburg VA are superb. Not only did they work on our vehicle in a timely and courteous manner, but they w The employees at Rosner Volkswagen of Fredericksburg VA are superb. Not only did they work on our vehicle in a timely and courteous manner, but they went beyond what a typical dealership may do. When we found ourselves broken down in another state and close to the dealership’s closing time, they helped us get our vehicle to their shop, find a hotel, and schedule us to have our vehicle checked the next morning. They were able to repair our vehicle the next day and prepared all paperwork for warranty coverage. We really appreciated the thoughtful, helpful and friendly services. More

Didn't make a purchase, but had a great experience. I actually visited the Volkswagen dealership, but couldn't find the location as a choice. John Batt was recommended to me through a friend who had pur I actually visited the Volkswagen dealership, but couldn't find the location as a choice. John Batt was recommended to me through a friend who had purchased many Vokswagen vehicles with him. John was very courteous and listened carefully to everything I was looking for in a new car. He showed me a great vehicle and let me get behind the wheel to really get a feel for it. All the while, he was explaining the bells and whistles without being annoying like most cars salesmen can be. He was certainly not pushy, but was thorough with his follow through after I left the dealership. He sent me information on other cars to look at and offered himself for a second visit for me to check out other vehicles. I did end up purchasing a different vehicle based on what I could afford and the features I really wanted from the vehicle but would recommend John and this dealership to anyone considering purchasing a VW in town. More