Safford Volkswagen of Fredericksburg
Fredericksburg, VA
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Great experience We purchased a 2015 VW Passat Wolfgang. We did research before hand but needed to do in car research, we came with a list of criteria we were looking We purchased a 2015 VW Passat Wolfgang. We did research before hand but needed to do in car research, we came with a list of criteria we were looking for in a car and different models we wanted to look at and consider. April did a great job of helping guide us through the process and even came in on her day off to make sure we could get more information. They provided information on after market additions that we were interested in and had a quote quickly. The car we purchased filled our criteria and then some and April helped us through out the whole process from narrowing our search to filling out the paperwork. I recommend working with her if you get a chance. More
Good job with customer service I original had a bad review for my experience but after talking to a few people I dealt with and some supervisors every thing was worked out and they I original had a bad review for my experience but after talking to a few people I dealt with and some supervisors every thing was worked out and they did the right thing. More
My name is Jennifer Struder and I leased a 2015 VW Jetta 2.0 Love the car, April Sims was a great salesperson, would definitely recommend her to anyone. She knows her cars and know how to sell them. Very frien Love the car, April Sims was a great salesperson, would definitely recommend her to anyone. She knows her cars and know how to sell them. Very friendly and social. Was there for almost 4 1/2 hours, but was definitely worth it. I didn't even want to rush to get out of there. Its been an overall pleasure to work with VW because of April, Nadia, Jim and Bruce, great customer service and most of all Sean for setting me up with April. Thank you again for everything. More
Great experience with John John Batt is the best sales consultant I have met. He helped every step of the way with the purchase of my 2012 VW Passat SEL Premium. This dealership John Batt is the best sales consultant I have met. He helped every step of the way with the purchase of my 2012 VW Passat SEL Premium. This dealership has the best staff that will work with you on finding the best car match. I greatly recommend Rosner Automotive Group to anyone that is looking for a New/Used vehicle. More
Great experience working with John Beautiful used VW Golf GTI. Thank you, John. Great car, good price, fair trade-in. I would buy from John again in a minute. Enough said! Beautiful used VW Golf GTI. Thank you, John. Great car, good price, fair trade-in. I would buy from John again in a minute. Enough said! More
I miss Bill Britt Good service is a lost art, and now that it's a Ros Ner dealer the change ensures it's eradicated. Don't get me wrong, the people are all very nice... Good service is a lost art, and now that it's a Ros Ner dealer the change ensures it's eradicated. Don't get me wrong, the people are all very nice...at the "call center" and the desk. See, when you call for an appointment you're talking to some call center, not the nice people at the dealer. So imagine my surprise when the people at the dealer had no idea I was coming in for my appointment. State inspection, oil change, tire rotation - almost $100. INSANE. Got charged almost $6 for "shop supplies"...what like rags, paper, trash bags? Why am I paying for that Ron? Why over $30 for tire rotation when you've already got the wheels off for the inspection? And to drive home the point that there is a marked change between ownership, service, and transparency: there used to be clear glass windows in the waiting area to see right into the shop. Gone. Covered up so you can't see what they're doing (or not doing) to your car. I liked Britt because they clearly cared about everyone that walked through their doors. New owners are such a powerhouse in the area that they don't have to care. Take your car somewhere else. More
Very friendly and educated staff. It was a pleasure dealing with John Batt and Emily Schuyler to help me in the process of buying my 2015 Volkswagon Jetta SE. They were very friendly It was a pleasure dealing with John Batt and Emily Schuyler to help me in the process of buying my 2015 Volkswagon Jetta SE. They were very friendly and accomodating. I will gladly recommend this dealership, John and Emily to anyone. More
Best Dealership experience ever! We have bought two cars from John Batt at this dealership. We had some paint defect issues with the first car, but John and the Dealership did everyt We have bought two cars from John Batt at this dealership. We had some paint defect issues with the first car, but John and the Dealership did everything in their power to make things right. We just bought a second car from John, and as expected, we were treated with great care. We have also had the pleasure in working with Rich Tippey, and had it been the right time for us at that point, would have been more than happy to purchase a car from him as well. They both truly care about their customer's happiness. We have been to many dealerships in our various car hunts, and have never felt as welcome and appreciated as we do here! I guess that's why we keep going full circle and coming back to this dealership to buy! More
Excellent Experience All Around I just purchased a 2015 Jetta for my daughter to replace a vehicle that was recently totaled. I had worked with John Batt before while shopping for a I just purchased a 2015 Jetta for my daughter to replace a vehicle that was recently totaled. I had worked with John Batt before while shopping for a VW Eos for my wife back in October of last year. I immediately recognized John's honesty and candor. Even though we ended up going with a different make and model, I remembered John and decided to work with him again for my daughter’s replacement vehicle. John really went out of his way to make sure we were completely satisfied not only with the right vehicle but also the price and overall experience. I highly recommend VW of Fredericksburg and particularly John Batt to anyone looking for either a new or used quality vehicle. More
April Sims was great! I love my Beetle :) I had the absolute best experience possible with April Sims at Mazda Volkswagen of Fredericksburg. I had my heart set on a VW, and I honestly can't im I had the absolute best experience possible with April Sims at Mazda Volkswagen of Fredericksburg. I had my heart set on a VW, and I honestly can't imagine getting a better deal anywhere else for the Certified Used Beetle that I ended up purchasing. We were able to get a price settled on through email, so all I had to do was drive there and within 1.5 hours the keys were mine. If I wasn't moving from the area in the next six months they would have a customer for life. More