Safford Volkswagen of Fredericksburg

We greatly appreciated working with Yiana and Sean in finalizing the purchase of our vehicle and will most definitely recommend this dealership to others. Yiana was very clear in her communications l finalizing the purchase of our vehicle and will most definitely recommend this dealership to others. Yiana was very clear in her communications leading up to our visit; worked with us diligently to finalize the purchase agreement and all paperwork ahead of our visit; answered all of our questions and gave us an excellent demo of the vehicle during our visit. Sean was very efficient and comprehensive during the finalization of our paperwork and gave us a great deal on the extended warranty. Thank you all so much! More

So overall I'm not happy. I went to get a va safety inspection ( volkswagen next door sent me bc they ran out of stickers) that I failed. That's okay, but what's not is the attitude I got from the se inspection ( volkswagen next door sent me bc they ran out of stickers) that I failed. That's okay, but what's not is the attitude I got from the service rider. I don't remember her name but she was so rude. She did not seem interested in helping me at all. I would buy a car there but would not recommend the service department. More

Excellent I rated the Safford Volkswagen Service Department 5 Stars due to the fact the Service Advisor Sara took the time to listen and understand that the pro I rated the Safford Volkswagen Service Department 5 Stars due to the fact the Service Advisor Sara took the time to listen and understand that the problem I was having did not occur all the time. She went back and explained to the technician the problem. And when they requested to keep the car overnight she provided me with a vehicle to get home. More

Sales is not knowledgeable about their product I was lied to during the buying process, and the dealer admits this occurred. It was not done in malice, but was done because the sales guy did not kn I was lied to during the buying process, and the dealer admits this occurred. It was not done in malice, but was done because the sales guy did not know the answer to my question and did not bother to research it. I did not find out about the lie until about 10 months after I purchased the car. The resolution offered by the dealership was to charge me $200 more for a product that I do not want. No alternate resolution was provided. While I understand that this particular issue is a hard one to fix, given the high turnover of employees and ownership, the proposed solution was terrible. I will not return to the dealership, not only because of the initial lie, but also because of the lack of resolution. In fairness, every employee I have dealt with has been nice. However, my expectations are much higher than being nice when I'm spending a large sum of money. Unfortunately, the item that was lied about is something that's incredibly important to me, and was the single selling point of the preferred package. To find out that what I was told is not true is highly disappointing, and makes me regret the purchase. More

was a long time customer Took vehicle in for engine light on dash. 1st visit they replaced gas cap and diagnostic for $160.00. 2nd visit they replaced a valve for $284.00. Wen Took vehicle in for engine light on dash. 1st visit they replaced gas cap and diagnostic for $160.00. 2nd visit they replaced a valve for $284.00. Went to pickup car and it wouldn't start. Needed to move shifter into gear and back to park to start and it did start. Never had this problem before. Figured a 1 time incident and drove straight to gas station for gas. Next day went to storage unit and found 2 seat cover pieces in the back hatch area. Wife was startled when she reached down to adjust seat back because the seat handle felt different, our daughter had identical reaction few days later, this is for the passenger side front seat. I squeezed together the mounting bracket cover for this same front seat as it was apart. The night light switch was moved to the off position. I can provide pictures upon request as well as email communication. Called dealer made appt.to bring car back. Got there and wanted to deal with 1 person, Allen, my usual guy. Jay said he was on phone and he would handle it. again stated I wanted to deal with 1 person. Jay was agitated and pushy and took my paperwork and started entering my information. I began explaining things, Allen came into room 5-7 minutes later, Jay leaves to replace 2 pieces from seat, Allen becomes angry at what I say and says he needs to involve his boss. Allen did not hear what I told Jay before he came over. Ty Rosser comes in and I explain briefly to him, he shows me another vehicle to compare seat handles, he says that looks the same to me, I say this handle is tighter you can't see that? And this vehicle was not nearly as well kept as mine. Ty states 2 different technicians worked on my car and the only thing left undone was the 2 pieces in the back. I asked for a complete list of everything touched, altered, or worked on and signed off by him as completed. Dealer denies touching front seat handle and mounting bracket cover, night light switch, and suggests a $782.00 repair for starting issue that's never there prior. and fuel issue. I really just want this documented to support any future claims. We won't return to this dealer because we don't trust them anymore. I explained to them they get our business because we want things done correctly, and they clearly did not disclose the items they adjusted or worked on or touched during the fix. I got a parts list from the parts dept. so I can replace the handle myself. This will cost us free oil changes and st inspections as that was part of buying a new car there. More

Excellence in Customer Service Buying a vehicle is not only a purchase of a product. It is an experience that requires many steps, attention to details, people focused strategy, pat Buying a vehicle is not only a purchase of a product. It is an experience that requires many steps, attention to details, people focused strategy, patience and honesty. These characteristics were successfully delivered at this dealership by the hard working staff. Many thanks to Kenny and Rich for making this an enjoyable experience! I have been a customer at this dealership since the days of Bill Britt, when the culture of honesty and people focuse existed. I am glad to see this culture is back at this dealership, after changing many hands throughout the years! More

Appointments What is the purpose of making an appointment for 7:45 and getting to the appointment 15 minutes early, only to see your vehicle get pulled into the se What is the purpose of making an appointment for 7:45 and getting to the appointment 15 minutes early, only to see your vehicle get pulled into the service bay at 8:35!? Terrible service ethics. And no updates during service, no, they're pulling your car in now. As bad as a doctor's office More

2018 Atlas SE, V6, 4Motion, Reflex Silver We contacted Brandon Hulsey-Ames via phone looking for a specific car that we could not find at any dealers closer to us. We live in Leonardtown MD o We contacted Brandon Hulsey-Ames via phone looking for a specific car that we could not find at any dealers closer to us. We live in Leonardtown MD over 60 miles away. Brandon was very proactive in finding the exact car we wanted and did not pressure us to buy a different vehicle or push to "upsell" a different set of options. We negotiated via email and settled on the car and price with a simple phone call. This is how car buying should be. Once we arrived at the dealership the car we had negotiated for was the car the dealership had for us. The entire staff was pleasant and professional. More