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Safford Mazda Alexandria

Alexandria, VA

Overview
Employees
Reviews
Vehicles
4.7
482 Reviews
As you set out looking for your next new Mazda or used car, you'll want to shop at a place that's all about the community and great value. That's just what you'll find at our Alexandria, VA Mazda dealership, where we're all about our Buy Happy Philosophy and a dedication to helping with important causes and events around northern Virginia. Get in touch today and see how we can lead you to a great deal on the perfect new Mazda model or used vehicle, complete with Buy Happy benefits. While we have a focus on providing the new and used vehicles and parts and service offerings that we're known for. But along with those typical expectations from our Alexandria dealership, we go much further. That's what our Buy Happy Philosophy is all about. Ensuring you wind up with the car you want, at the price that works best for you and with an easy shopping experience is what we're known for. Your purchase also includes perks through our Buy Happy program, especially for pre-owned cars. A three-day exchange policy, price match guarantee and extended warranty coverage, among other perks, all give you extra value when buying used here. Meanwhile you'll also get some free offerings at our service center with your purchase. Along with our Buy Happy Philosophy, we're also known for being a proud sponsor of many community events and organizations. You'll certainly see our name during the busy holiday season when efforts are needed for the less fortunate, while we also support school-related activities, youth sports and more all year round. See how you can get involved by visiting us in Alexandria today. Head on over to Safford Mazda Alexandria today to learn more about the Buy Happy Philosophy we're so proud to offer and to see what else we have going on.
Contact Dealership

7400 Richmond Highway

Alexandria, VA

22306

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Showing 482 reviews

December 09, 2025

I had an appointment and was serviced on time and advisor kept me informed on cost and completion More

by Lmckee0113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Frison
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Dec 09, 2025 -

Safford Mazda Alexandria responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 09, 2025

It 4 hours for an oil change. Tried to upsell me on unecessary work. They did not wash my car because I had to leave. More

by ps0228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember
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Dec 11, 2025 -

Safford Mazda Alexandria responded

Thank you for your feedback. We understand that a 4-hour wait for an oil change is not ideal, and we appreciate your thoughts on the upselling experience. At Safford Mazda Alexandria, we strive to provide timely service and meet the needs of our customers. We invite you to reach out to us directly so we can discuss your concerns further. Thank you for bringing this to our attention. Sincerely, The Team at Safford Brown Mazda Alexandria

December 08, 2025

Still pending a return call from service department since breaks are squeaking. Spoke to Sandra on Friday and still no response. More

by crysellis2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandra
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Dec 10, 2025 -

Safford Mazda Alexandria responded

Thank you for your feedback. We understand your frustration regarding the lack of response from our service department regarding your brakes. Please reach out to Safford Mazda Alexandria at your earliest convenience, and we will ensure that your concerns are addressed promptly. Your satisfaction is important to us, and we appreciate your patience. Sincerely, The Team at Safford Brown Mazda Alexandria

December 08, 2025

Pleasant, professional, courteous. . Very helpful Her mannerism and genuine concern..was unmatched Exemplary customer service..always look forward to working wirh her... More

by Mykingdomheart60
Recommend Dealer
Yes
Employees Worked With
5...I worked with Saundra/ Sondra
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Dec 08, 2025 -

Safford Mazda Alexandria responded

Thank you for your wonderful review! We truly appreciate your kind words about our team at Safford Mazda Alexandria. It's fantastic to hear that you experienced exemplary customer service and genuine concern during your visit. We look forward to assisting you again in the future! Sincerely, The Team at Safford Brown Mazda Alexandria

December 08, 2025

Excellent customer service and sales department are the kindest helpful staff i’ve interacted with More

by CYNTHIAKARINAAAG123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tori Parris
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Dec 08, 2025 -

Safford Mazda Alexandria responded

Thanks for sharing about your experience with Safford Mazda Alexandria. We appreciate your business and hope to see you again soon!

December 08, 2025

The service rep was attentive and professional. My car was finished within the estimated time. More

by GLORIPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dametrius
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Dec 08, 2025 -

Safford Mazda Alexandria responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 08, 2025

They kept me informed and I really like that. The overall service was great. Very pleased customer. More

by Judymarcella2
Recommend Dealer
Yes
Employees Worked With
Scott
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Dec 08, 2025 -

Safford Mazda Alexandria responded

Thank you for choosing Safford Mazda Alexandria. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 08, 2025

Excellent customer service and they were able to fix the problem with my brand new car. I love that the wait are is so nice. More

by Cstanley25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2025 -

Safford Mazda Alexandria responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 08, 2025

They were great and the service was excellent. They help me solve the situation related to my FOB. Also, the kept me informed all the time about my car maintenance. More

by nessdan78
Recommend Dealer
Yes
Employees Worked With
Dametrius
Report | Print
Dec 08, 2025 -

Safford Mazda Alexandria responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Mazda Alexandria, we look forward to having you as a valued customer for many years to come!

December 08, 2025

Good I had a good experience with Mazda. Good communication, Good service good service good More

by V.RANDREWS
Recommend Dealer
Yes
Employees Worked With
Sandra
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Dec 09, 2025 -

Safford Mazda Alexandria responded

Thank you for your valuable feedback! We're excited to hear that you had a great experience with us at Safford Mazda Alexandria. We pride ourselves on excellent communication and service, and we're glad it showed. Our team looks forward to seeing you again! Sincerely, The Team at Safford Brown Mazda Alexandria

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