Safford Mazda Alexandria

Scott and the team took very good care of me and promptly got my car serviced and back on the road. got my car serviced and back on the road. More

I like that I can work from the dealership while I’m getting my car serviced. Always great personnel too getting my car serviced. Always great personnel too More

Service center tried to cheat me by selling me repairs I didn't need, lying to me by saying I needed them, and ignoring my requests multiple times. Will not be back. didn't need, lying to me by saying I needed them, and ignoring my requests multiple times. Will not be back. More

i loved this dealer i had a grand experience those 3 coffees made the wait worth it coffees made the wait worth it More

I love my new car! I went into Safford Brown Mazda Alexandria on Thursday expecting the stereotypical dealership BUT I was pleasantly surprised. After several months of I went into Safford Brown Mazda Alexandria on Thursday expecting the stereotypical dealership BUT I was pleasantly surprised. After several months of research and several dealerships later, Mazda was a constant in my search. Key players in this lovely experience were Alex Stofko, Yahya Faiz, and one of the managers. As a girl buying her first car, it is daunting, but they improved the process. Even as a ball of nerves, I was given amazing advice and customer service. They went above and beyond. I walked away feeling a bit better as I ran back to work. I came back later in the week so they could go over all the features that my car has as insisted by Yayah. so when I came back, Alex took the time to go over it and even at 22 degrees outside didn't rush and asked if I understood. I felt heard and seen and could not recommend this dealership more for having a safe car and safe process for young women. To think I was going to do business with another Safford brown Mazda in Virginia. Please make the trip to check out this one! I feel amazing about my purchase and you should too! (If I can help just one person in their search, I'll be happy.) More

To Whom It May Concern, I wanted to take a moment to recognize Sandra Bonilla, Assistant Service Manager at Safford Brown Mazda Alexandria for her excellent customer service. From the moment I walked in recognize Sandra Bonilla, Assistant Service Manager at Safford Brown Mazda Alexandria for her excellent customer service. From the moment I walked in, Sandra was attentive, knowledgeable, and genuinely invested in making my experience seamless and enjoyable. Her professionalism and dedication made all the difference, and I couldn’t be happier with the service I received. Thank you, Sandra, for going above and beyond! More

**Long review alert** I recently had the pleasure of experiencing stellar service at Safford Brown Mazda in Alexandria, and I can't say enough good things about my visit. From the moment I arrived, I wa experiencing stellar service at Safford Brown Mazda in Alexandria, and I can't say enough good things about my visit. From the moment I arrived, I was greeted by friendly faces and felt supported by everyone I encountered. The sales manager, Travis, kindly showed me how to leave the keys to my car in the drop box for my scheduled repairs the following Tuesday. Jimmy in the service department provided a diagnostic via video, explaining the necessary work on my Mazda 3. Impressively, he arranged for a loaner vehicle almost immediately, a brand new CX-30, making the process seamless and stress-free. As I was leaving, Moe approached me, gave me his card, and offered his assistance in purchasing a vehicle if I was interested. Initially, I had no plans to buy a new car, but after learning about the required repairs, I reached out to Moe to explore my options. We scheduled an appointment for the next day, and I explained my situation, unsure if there was a solution. To my surprise, Moe found a way for me to trade in my car and potentially get a new one. I was pleasantly surprised to discover I was in a better position than I initially thought. Moe and I looked at and test drove multiple cars, with Moe being extremely patient and supportive throughout the process. Rob, the finance manager, was spectacular, ensuring I was taken care of and received comprehensive coverage for my new car. Both Moe and Rob went above and beyond to calm my anxiety and make sure I was comfortable, asking if I needed anything throughout the day. In the end, I left with a premium CX-90 that I initially thought was out of reach. The entire experience was beyond my expectations, and I couldn't be happier with my new car. That same night, I unfortunately ended up with two flat tires after a trip into the city. Distressed, I had my car towed back to the dealership. Once again, the team at Safford Brown Mazda took care of me with kindness, ensuring I left fully satisfied with brand new tires. Overall, my experience at Safford Brown Mazda was exceptional. The staff's dedication to customer satisfaction is evident in every interaction, and I highly recommend them to anyone in need of top-notch service and support. Thank you, Safford Brown Mazda, for going above and beyond! 10 out of 10. More

Staff is friendly enough (Jimmy) and follow-up staff (Robert) as well. Robert insists that it is standard practice among all car dealerships to charge extra fees for shop supplies and document retentio (Robert) as well. Robert insists that it is standard practice among all car dealerships to charge extra fees for shop supplies and document retention. In my case these fees were $1.91 and $17.73 respectively. It feels like junk fees, basically part of overhead. Not sure whether all dealerships in fact add such fees. I hope this dealership and others (if others do it) reconsider charging what feels like junk fees. A piece of good news from Robert, that the multipoint inspection will soon have the multi-page detailed readout that many customers find so useful. This detailed readout should be available in a few weeks he said. More

I caution anyone buying a used vehicle from here. The service department does not care about safety and quality. I’m from PA and after receiving my registration, a PA inspection was arranged that sho The service department does not care about safety and quality. I’m from PA and after receiving my registration, a PA inspection was arranged that showed thousands of dollars of work that needed done to pass a similar inspection. That doesn’t make sense. Even down to leaving after buying and there was no inspection sticker on the windshield and then after getting that put on. I then left again to find the hood was not properly latched. I also found that in the PA inspection the brakes were contaminated since the wheel seals and rear differential had leaked all over them. This they claimed must have occurred after purchase and it was driven home. The list of poor service goes on. Just take caution since safety is not the priority and it seems honesty isn’t either. More

I purchased a 2020 Maza CX-5 two years ago from Brown's Alexandria Mazda and was very pleased with the interaction and their "no hard sell" approach. I purchased my car at a price that put the purchase in Alexandria Mazda and was very pleased with the interaction and their "no hard sell" approach. I purchased my car at a price that put the purchase in the top 20% percentile for an excellent price within the local area. I just finished my fourth periodic servicing and have been exceptionally pleased with their service center's professional focus, and follow-through. And their pricing is excellent. I don't know how they make a profit. The last two times I had my car serviced, the service advisor was SANDRA BONILLA. You couldn't ask for a more thorough and customer service representative. She has your interests at heart. I highly recommend their service center! JEFFREY A WILLIAMS Alexandria, VA More