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Safford Mazda Alexandria

Alexandria, VA

Overview
Employees
Reviews
Vehicles
4.7
482 Reviews
As you set out looking for your next new Mazda or used car, you'll want to shop at a place that's all about the community and great value. That's just what you'll find at our Alexandria, VA Mazda dealership, where we're all about our Buy Happy Philosophy and a dedication to helping with important causes and events around northern Virginia. Get in touch today and see how we can lead you to a great deal on the perfect new Mazda model or used vehicle, complete with Buy Happy benefits. While we have a focus on providing the new and used vehicles and parts and service offerings that we're known for. But along with those typical expectations from our Alexandria dealership, we go much further. That's what our Buy Happy Philosophy is all about. Ensuring you wind up with the car you want, at the price that works best for you and with an easy shopping experience is what we're known for. Your purchase also includes perks through our Buy Happy program, especially for pre-owned cars. A three-day exchange policy, price match guarantee and extended warranty coverage, among other perks, all give you extra value when buying used here. Meanwhile you'll also get some free offerings at our service center with your purchase. Along with our Buy Happy Philosophy, we're also known for being a proud sponsor of many community events and organizations. You'll certainly see our name during the busy holiday season when efforts are needed for the less fortunate, while we also support school-related activities, youth sports and more all year round. See how you can get involved by visiting us in Alexandria today. Head on over to Safford Mazda Alexandria today to learn more about the Buy Happy Philosophy we're so proud to offer and to see what else we have going on.
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7400 Richmond Highway

Alexandria, VA

22306

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Showing 482 reviews

December 20, 2025

They were able to fit me in when my car wouldn't start and were able to quickly identify and fix the problem More

by sara.ann.holland
Recommend Dealer
Yes
Employees Worked With
Demetrius
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Dec 20, 2025 -

Safford Mazda Alexandria responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Mazda Alexandria, we look forward to having you as a valued customer for many years to come!

December 20, 2025

Everyone there especially Angela helped making my car purchase easier. Inwoukdnt have gone there twice in one year to purchase a car if I didn't think they were fair. More

by jjg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela V
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Dec 20, 2025 -

Safford Mazda Alexandria responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 20, 2025

I'm satisfied with customer I received. Ms. Sandra provided an update about service. She's very pleasant and positive attitude. More

by albanesemaria
Recommend Dealer
Yes
Employees Worked With
Sandra is the service advisor.
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Dec 21, 2025 -

Safford Mazda Alexandria responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Mazda Alexandria!

December 20, 2025

They have a lack of transparent pricing. For the estimated work, which was ALL they performed, they charged 28.5% more than the estimate I was given. They have a required 8% shop charge on A More

by SRMASON119000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chas Anderson
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Dec 23, 2025 -

Safford Mazda Alexandria responded

Thank you for sharing your thoughts with us. We appreciate your feedback regarding the pricing transparency at Safford Mazda Alexandria. It's important for us to provide clear estimates, and we take your concerns seriously. We encourage you to reach out to us directly so we can discuss your experience in more detail and work towards a better understanding. Your feedback is valuable as we strive to improve our services. Thank you again for your input. Sincerely, The Team at Safford Brown Mazda Alexandria

December 20, 2025

Take way too long. I waited for almost 5 hours for the service Service needs more efficiency More

by x.m.ye1991
Recommend Dealer
Yes
Employees Worked With
Scott
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Dec 23, 2025 -

Safford Mazda Alexandria responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us at Safford Mazda Alexandria. We understand that waiting for service can be frustrating, and we are always looking for ways to improve our efficiency. If you have any further concerns, please feel free to reach out to us directly. We hope to serve you better in the future. Sincerely, The Team at Safford Brown Mazda Alexandria

December 19, 2025

Was able to schedule an appointment for the next day when I called. Took a few hours to get my car back and was able to leave. More

by SASCHMIDT911
Recommend Dealer
Yes
Employees Worked With
Dametrius
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Dec 19, 2025 -

Safford Mazda Alexandria responded

Thank you for your review! We're glad to hear that we could accommodate your appointment at Safford Mazda Alexandria so quickly. We appreciate your feedback and hope to see you again for any future needs. Safe travels! Sincerely, The Team at Safford Brown Mazda Alexandria

December 19, 2025

Very attentive to determine what needed to be done and was able to give accurate estimates and timelines for repair. Scott Ellison is very insightful and truly cares about getting the service experience More

by dinkelp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ellison
Report | Print
Dec 19, 2025 -

Safford Mazda Alexandria responded

Thank you for your wonderful feedback! We’re glad to hear that you had such a positive experience at Safford Mazda Alexandria. Scott is indeed dedicated to providing exceptional service, and we're glad to know he helped you with your repair needs. We look forward to serving you again in the future! Sincerely, The Team at Safford Brown Mazda Alexandria

December 19, 2025

Scott Ellison is a simply amazing service coordinator. He is always helpful in ways that make taking my car in for service much easier and less stressful. More

by dinkelp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ellison
Report | Print
Dec 19, 2025 -

Safford Mazda Alexandria responded

Thank you for your wonderful review! We’re happy to hear about your positive experience with Scott at Safford Mazda Alexandria. It’s great to know that he has made your service visits easier and less stressful. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Team at Safford Brown Mazda Alexandria

December 19, 2025

Communication about the repair and the status getting fixed is perfect. The recommendations given are on target and logical repairs that maintain best functioning. More

by dinkelp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott.Ellison
Report | Print
Dec 19, 2025 -

Safford Mazda Alexandria responded

Thank you for your wonderful feedback! We're glad to hear that you found our communication regarding the repairs to be perfect and that our recommendations resonated with you. At Safford Mazda Alexandria, we strive to provide logical and effective solutions to maintain your vehicle's best functioning. We look forward to seeing you again for any future needs! Sincerely, The Team at Safford Brown Mazda Alexandria

December 19, 2025

Scott Ellison is an expert service advisor. We’ve never wondered what was going on or what the car needed repaired. Scott is such an excellent communicator and keeps us up-to-date about what’s More

by dinkelp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ellison
Report | Print
Dec 19, 2025 -

Safford Mazda Alexandria responded

Thank you for choosing Safford Mazda Alexandria. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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