Safford Kia of Fredericksburg

Good customer care, reliable and effective communication throughout the service. Thanks for your service and keep it up. throughout the service. Thanks for your service and keep it up. More

They have been extremely helpful and more importantly honest in our dealings. We bought our 2022 hybrid niro here. Great car ,great value even with new cars being expensive. We got a very good deal. honest in our dealings. We bought our 2022 hybrid niro here. Great car ,great value even with new cars being expensive. We got a very good deal. More

Great dealership and staff very attentive and knowledgeable about what’s goin on always love coming in for servicing and Lee is great knowledgeable about what’s goin on always love coming in for servicing and Lee is great More

My car broke down while on a family vacation. I dropped the car off at 1am at the dealership, they called me the first thing that morning to let me know they would be checking out the car shortly I dropped the car off at 1am at the dealership, they called me the first thing that morning to let me know they would be checking out the car shortly. The technician found the car needed a new catalytic converter. The service manager even had me go under the lift and look at all the metal from the bad converter. The car was fixed in less than a week. Thanks Safford Kia! I truly feel KIA Corp should help with the expense!! More

Had dealer install a tow package on my 2021 Kia Telluride. I was pleased by the installation, price and timeliness. Telluride. I was pleased by the installation, price and timeliness. More

They are vey competent and accommodating. I called for a last minute appointment and they worked me in right away. I called for a last minute appointment and they worked me in right away. More

They were very helpful by giving me a wheel alignment complimentary after I drove the car home and felt the steering wheel was too loose. complimentary after I drove the car home and felt the steering wheel was too loose. More

Came in at 3:27pm feb26 was looking into kia carnivals. No sales people would come to assist and one walked right passed us and didn't say a word. Guess my money is no good at this dealership. Or I looked No sales people would come to assist and one walked right passed us and didn't say a word. Guess my money is no good at this dealership. Or I looked to poor hopefully customer service gets better!! More

I've struggled with this dealer a couple of times. Most often difficult to speak to anyone in service (this is the only dealership I've ever had that happen). I had a car battery replaced, was going t Most often difficult to speak to anyone in service (this is the only dealership I've ever had that happen). I had a car battery replaced, was going to take a week for the parts. Okay. I went to stop by and pick up my EZ Pass transponder, and I find my car had been fixed, but no one bothered to call me. I know, not a bad problem to have. They can't seem to return phone calls, update me (as requested) a ((I've had challenges with them four times, they even charged me for a tow when I had extended warranty through Carmax in Fred) that parts were in so I could plan on how and when to pick up my car as the logistics of all of this is mind boggling because I commute 3.5 hours a day. They just drop you on your head. I went to pay for the battery (ouch!) and the cashier sitting there with a shirt on I could look right down with gold claws glued on her fingers. Everything about this place screams cheesy and unprofessional. Just everything. I've taken my car to Richmond to avoid this place. Now Richmond is booked out a month (perhaps because Fredericksburg Kia has some serious issues) so I'm going to Woodbridge. ugh. Just ugh. More