Safford Kia of Fredericksburg

They are vey competent and accommodating. I called for a last minute appointment and they worked me in right away. I called for a last minute appointment and they worked me in right away. More

They were very helpful by giving me a wheel alignment complimentary after I drove the car home and felt the steering wheel was too loose. complimentary after I drove the car home and felt the steering wheel was too loose. More

Came in at 3:27pm feb26 was looking into kia carnivals. No sales people would come to assist and one walked right passed us and didn't say a word. Guess my money is no good at this dealership. Or I looked No sales people would come to assist and one walked right passed us and didn't say a word. Guess my money is no good at this dealership. Or I looked to poor hopefully customer service gets better!! More

I've struggled with this dealer a couple of times. Most often difficult to speak to anyone in service (this is the only dealership I've ever had that happen). I had a car battery replaced, was going t Most often difficult to speak to anyone in service (this is the only dealership I've ever had that happen). I had a car battery replaced, was going to take a week for the parts. Okay. I went to stop by and pick up my EZ Pass transponder, and I find my car had been fixed, but no one bothered to call me. I know, not a bad problem to have. They can't seem to return phone calls, update me (as requested) a ((I've had challenges with them four times, they even charged me for a tow when I had extended warranty through Carmax in Fred) that parts were in so I could plan on how and when to pick up my car as the logistics of all of this is mind boggling because I commute 3.5 hours a day. They just drop you on your head. I went to pay for the battery (ouch!) and the cashier sitting there with a shirt on I could look right down with gold claws glued on her fingers. Everything about this place screams cheesy and unprofessional. Just everything. I've taken my car to Richmond to avoid this place. Now Richmond is booked out a month (perhaps because Fredericksburg Kia has some serious issues) so I'm going to Woodbridge. ugh. Just ugh. More

Have been very happy with the service they provided. Checked my van in with Lee in the service department. He answered all of my questions. They may be a little more expensive than other places, but I t Checked my van in with Lee in the service department. He answered all of my questions. They may be a little more expensive than other places, but I trust the work they do and am confident it is done correctly. That is worth it to me. More

Staff were courteous and kept me informed by texts and phone calls about the issues that they found. Took care of 2 recalls that I was unaware of. Thanks guys phone calls about the issues that they found. Took care of 2 recalls that I was unaware of. Thanks guys More

Good people who respond to questions. They take the time to show new car details. to show new car details. More

Deal e rship took me right in as soon as I arrived. They had a shuddle driver take me to a restaurant and back. The service manager explained everything needed for the maintenance of my car. Folks in the de had a shuddle driver take me to a restaurant and back. The service manager explained everything needed for the maintenance of my car. Folks in the dealership were very friendly and helpful. I will go back again for service. More

Always a peasant experience! Staff is courteous, friendly and helpful. And I never feel taken advantage of. friendly and helpful. And I never feel taken advantage of. More

Courteous, professional, and friendly. Always a pleasure dealing with them. I have two Kia's and would not have purchased my second one had they not been so pleasant to deal with - from sales through servi dealing with them. I have two Kia's and would not have purchased my second one had they not been so pleasant to deal with - from sales through service. More