Safford Kia of Fredericksburg

The BEST Dealership and sales people! The best dealership that I have ever dealt with to purchase a vehicle! Eanne and Jonny were very honest and outstanding to work with. I drove 7 hours The best dealership that I have ever dealt with to purchase a vehicle! Eanne and Jonny were very honest and outstanding to work with. I drove 7 hours and the car was exactly what they said it was no surprises at all. My payments was exactly what was discussed over the phone and paperwork was done when I got there all I had to do is sign. I would definitely buy from them again. More

Great experience! Everyone was so friendly and helpful. A very pleasant visit. I was there for my annual state inspection . Would recommend to family and friends. The s Everyone was so friendly and helpful. A very pleasant visit. I was there for my annual state inspection . Would recommend to family and friends. The service was quick and my car was washed perfectly. More

RFranklin Scheduled Maintenance Outstanding service and very pleasant experience. I truly look forward to my next visit. The Service Manager, staff and technicians where highly profe Outstanding service and very pleasant experience. I truly look forward to my next visit. The Service Manager, staff and technicians where highly professional and attentive, which made my visit an absolute joy. More

Oil change I was very pleased so had an appointment I got in early and I was out by the time I needed. Great and very professional I was very pleased so had an appointment I got in early and I was out by the time I needed. Great and very professional More

Excellent service I visited this dealership for an oil service, and they not only changed it, but washed my car and vaccumed my floor carpets as well. I visited this dealership for an oil service, and they not only changed it, but washed my car and vaccumed my floor carpets as well. More

working with customer Both my sales person and supv worked with me to get the best possible deal for my budget. And the finance officer made the paper work very easy. Both my sales person and supv worked with me to get the best possible deal for my budget. And the finance officer made the paper work very easy. More

TERRIBLE CUSTOMER SERVICE I had an appointment at 7:30 am to get my car serviced. I arrived at the service department two minutes before they opened and the worker at the time I had an appointment at 7:30 am to get my car serviced. I arrived at the service department two minutes before they opened and the worker at the time (LEE is his name) wouldn’t open the door for me. Mind you, it’s about thirty degrees outside. I knocked on the door he continued typing away, he even looked at me standing at the door and didn’t acknowledge me standing there. How rude is that? I don’t care what time you guys open, if you ha e a customer standing at your door in the cold knocking, see what the heck they want! Then I said “are you going to help me?” When I said that, he THEN gets up and barely opens the door and says Mam we don’t open until 7:30. (At this point it was 7:29.) I said sir, you mean to tell me you were going to leave me outside and not even say acknowledge me? His response is “mam I was typing up my service orders.” I don’t care what you were typing! If you see a customer in the freezing cold, waiting to get help, you just ignore them blatantly? I said you’re extremely rude! I asked him name so he can be reported because he has TERIBBLE customer service and You should be reported! So after I say that, THEN he finally proceeded and insisted that I come inside after arguing with him at the door for two minutes . I mean really, I can see if I was ten minutes early, but really you can’t acknowlege a two min early customer standing at the door? What a terrible first impression of this KIA dealership. It gets even better, the chick on the phone scheduled my appointment at 7:30 because that’s their first appointment. After Lee FINALLY checks me in, I ask him how long it will be. He responds by telling the service techs don’t get in until 8 am. So you mean to tell me im going to be sitting here for 30 mins until someone arrives to work on my car? What is the point of a service center opening at 7:30, when nobody is even going to start on your vehicle Til 8 am?! I think that’s just poor service overall. So that right there was the icing on the cake that I will NEVER return back to this KIA dealership and will inform others to never go here again!! Called the store manager yesterday about this situation around 9 am when they opened , I was told I would receive a call back. The GM never even bothered to call me back so that tells you a lot about this particular Fredericksburg KIA. I also tried to esceleate it to KIA Corporate, but they told me that KIA dealerships are independently owned and it’s best to contact the GM of that store directly. Well, I did that, and no call back. DONT EVER GO TO THIS KIA SERVICE CENTER!!! More

Best experience I've had buying a vehicle I was given the run around at another dealership. So, I left and went to Safford Kia, after looking online. They called me within minutes of my inquir I was given the run around at another dealership. So, I left and went to Safford Kia, after looking online. They called me within minutes of my inquiry. After arriving, I quickly took a test drive. Bill , Carl, really everyone, was awesome. They gave me a deal, didn't even have to haggle, which never happens. Definitely buy from them again. More

Old Fashion Customer Service I love my Sportage, but most of all how great the service team made my husband and I feel. Great service, spoke with the manager and sells personal p I love my Sportage, but most of all how great the service team made my husband and I feel. Great service, spoke with the manager and sells personal prior to my actual visit, they provide up front pricing and answered all my questions. I drove from Richmond to Stafford to purchase this vech More

Customer Service I went in for recall and I was not happy when it was all finished...I probably won't be buying a car from Safford Kia...we have owned 3 Kia's... I went in for recall and I was not happy when it was all finished...I probably won't be buying a car from Safford Kia...we have owned 3 Kia's... More