Safford Kia of Fredericksburg

Courteous and professional! Down to earth!! Like the atmosphere. Everybody’s like family. Service beyond excellent!!!! Price good too!! Very professional , courteous and did not try to for Like the atmosphere. Everybody’s like family. Service beyond excellent!!!! Price good too!! Very professional , courteous and did not try to force you to purchase 🤗🤗 More

Oil change and tire rotation I was charged $25.00 to rotate tires which I thought was very high especially from the dealership I brought my car from. I have called and left a mess I was charged $25.00 to rotate tires which I thought was very high especially from the dealership I brought my car from. I have called and left a message requesting assurance that full synthetic mobile one oil was used as I requested when I made the appointment. Please confirm. Although I made the appointment days in advance, I still had to wait about 2 hours for the service to be completed. John Sulllivan More

Oil change Went in just for an oil change but turned into the technician bamboozling me to getting things I didn’t even need, just cheap people Went in just for an oil change but turned into the technician bamboozling me to getting things I didn’t even need, just cheap people More

Sales team great...service not so great I made an appointment for 7/26 to have the software upgrade completed that was communicated through a recall notice. I had asked for the transmission I made an appointment for 7/26 to have the software upgrade completed that was communicated through a recall notice. I had asked for the transmission to be diagnosed during the recall because it randomly shifts into neutral and redlines the rpm’s until I release the gas and goes back to the correct gear for the speed I’m traveling at. The transmission slips which is clearly a safety issue. My appointment was for 7:30 am and I dropped the car off the evening before so it would be ready for the early appt. At 4pm on 7/26 I had to call the service department to inquire the status of the vehicle. Of course the issue wasn’t able to be recreated while a technician drove the car but I specifically asked for it to be placed on diagnostics for this reason. That didn’t happen. When I brought it up on my phone call I was told by Justin the service coordinator that all I needed was a cabin filter and a new air filter. I declined the service as the car only has 25k miles on it and I planned to have my own mechanic recommend needed items at inspection in August. When I arrived at the dealership I was handed the paperwork and no where does it indicate that the car was placed on diagnostics to research the issue. It was just driven. Really? Also Justin then informed me of the potential survey request I would be receiving and handed me a sheet of paper with all of the questions on the survey and stated “ I’ve made it really easy for you. All of the correct answers are highlighted for you”. Seriously? It was very clear he thought I didn’t know how to fill out a survey, insulted my intelligence and did nothing but lead me to believe the survey was for his benefit, not mine as a customer. He took me out to the lot while I waited in 90 plus degree temperatures for him to retrieve my car. He had no idea where it was and when he did deliver it after several minutes there were huge water streaks all over the window and the body of the car from it being “washed”. I want my car diagnostically checked so I know that it is safe to continue to drive. Why is that so difficult? I had an appointment that I was told should take 2-3 hours at the most and it ended up well over 8? Lastly, I don’t need directions on how to fill out a survey. I can read. More

Tire service They took me without an appointment, my tire had a nail in it. Took a couple of hours, but that was ok. Snacks were depleted. Justin was nice and info They took me without an appointment, my tire had a nail in it. Took a couple of hours, but that was ok. Snacks were depleted. Justin was nice and informative. More

Great experience. Emily was awesome! She stayed patient and determined as we decided a price that was good for both the dealership and the customer. The dealership was Emily was awesome! She stayed patient and determined as we decided a price that was good for both the dealership and the customer. The dealership was clean, laid out nicely, and all the staff were very friendly. I stopped in to inquire about the "million mile warranty" and drove away with a new car. More

Huckstep - Soul Everyone was very nice and extremely helpful! Would definitely return to Safford Kia when I’m ready for another purchase. Going back tomorrow for an Everyone was very nice and extremely helpful! Would definitely return to Safford Kia when I’m ready for another purchase. Going back tomorrow for an inspection. More

Inspection Customer service was outstanding. Inspection, oil change and tires rotating Done with in 2 hours. Car was washed as well. No waiting and everyone I Customer service was outstanding. Inspection, oil change and tires rotating Done with in 2 hours. Car was washed as well. No waiting and everyone I had contact with was friendly and helpful. More

Airbag light I went in, Justin told me what was going to happen and there was also a recall. Gave me a timeframe and estimated cost. He’s helped me before so i was I went in, Justin told me what was going to happen and there was also a recall. Gave me a timeframe and estimated cost. He’s helped me before so i was happy to see a familiar face. More

kia 2016 Larry and Carl where great to work with. They took the time to explain the various gadgets. Financing was so efficient. Great job with the overall Larry and Carl where great to work with. They took the time to explain the various gadgets. Financing was so efficient. Great job with the overall process. More