Safford Kia of Fredericksburg

Great Customer Service Both the customer service and my overall experience has been great at Safford Kia of Fredericksburg. I would recommend Safford Kia of Fredericksburg Both the customer service and my overall experience has been great at Safford Kia of Fredericksburg. I would recommend Safford Kia of Fredericksburg to anyone looking for a Kia service center. More

Worst new car buying experience ever. Beginning with a sales person who didn't identify himself by name, this has been in all aspects regretful. We were however eventually shown a Optima w Beginning with a sales person who didn't identify himself by name, this has been in all aspects regretful. We were however eventually shown a Optima we liked, and after a test drive we decided to negotiate the purchase. At the conclusion of the deal, I explained I would secure funds through my credit union, and that I would call the following morning to arrange for faxing the purchase order. I began calling at 0900 and was unable to get a response until 0930, when our salesman advised he would have the sales manger fax the document. Calling shortly afterwards I left voice mail message indicating I was with the loan officer awaiting his transmittal. When I called back at 1015 the sales manager told me that he was a slow typist, having difficulty completing it ( administrative assistants are an obvious luxury). After calling several more times in frustration the fax finally arrived about 1300. This in itself should have been a red flag, but instead I made a final call informing the salesman we would be onsite the following morning at 0900 prepared to close the deal; he showed up at 0945. While I would have expected a reasonably efficient dealership to anticipate a customers arrival with vehicle detailed and ready to go, it was not. We were given numerous excuses why this was the case but none were of any consequence. By the way during this waiting period the sales manager never had the decency to meet with us to apologize for the lengthy delay I was subjected to the day before. When the finance manager finally sat down with us he addressed us as if we were teenagers buying our first car; for the record I have purchased more than a dozen new vehicles. His pep talk was unnecessary and annoying, especially after sitting uncomfortably for the past 3 plus hours. When he began to explain how the credit union would hold responsibility for issuance of tags, I asked if he knew this was a trade in; he did not. When he continued I detected more negativity in his delivery than anything positive. This is when I began to retort his claims only to have him simultaneously debate my remarks. I suppose in retrospect holding my finger to my lips to shush was not my best choice. However with that he bristled loudly, " this is my house, I'm a grown man and nobody's gonna shush me in my house...I'm a grown man". I apologized for the gesture, but couldn't help to wonder if this was appropriate behavior for a financial professional. Regardless when the dust settled we concluded the transaction 4 1/2 hours after our prearranged arrival. In addition to everything experienced so far, we learned that the figures sent to the credit union were excessive to those on the final invoice; a matter of around $52. We were told the difference would be mailed, which hasn't arrived to date. To this regard I emailed the sales person asking for an update on the check, he has not responded yet. As if this would be enough, there is one last issue. When we registered the new vehicle, the DMV representative advised we were double charged for the registration fee, which was just another indicator of the overall lack of efficiency we found at Safford Kia of Fredericksburg. Final note: This is our sixth new Kia. More

Enjoyable,and felt no pressure Everyone was helpful and knew their job well,in less than minutes we knew what vehicles we were qualified for,and in less than 2hours we had tags and Everyone was helpful and knew their job well,in less than minutes we knew what vehicles we were qualified for,and in less than 2hours we had tags and were on the road More

Excellent service Justin demonstrated an excellent customer service ethic. He explained clearly the work that was done especially the recall work. I would like to hav Justin demonstrated an excellent customer service ethic. He explained clearly the work that was done especially the recall work. I would like to have him as my service rep on each visit. More

Great service and friendly staff. They helped me get a 2019 Niro off the lot in just a few hours! This is our family's third Niro, and maybe not the last! and friendly staff. They helped me get a 2019 Niro off the lot in just a few hours! This is our family's third Niro, and maybe not the last! More

Positive Experience I am thrilled with my new Kia. Cole Dunn was very patient and professional. He made the experience easy. I will definitely be back if I ever decide to I am thrilled with my new Kia. Cole Dunn was very patient and professional. He made the experience easy. I will definitely be back if I ever decide to purchase again. More

Courteous and professional! Down to earth!! Like the atmosphere. Everybody’s like family. Service beyond excellent!!!! Price good too!! Very professional , courteous and did not try to for Like the atmosphere. Everybody’s like family. Service beyond excellent!!!! Price good too!! Very professional , courteous and did not try to force you to purchase 🤗🤗 More

Oil change and tire rotation I was charged $25.00 to rotate tires which I thought was very high especially from the dealership I brought my car from. I have called and left a mess I was charged $25.00 to rotate tires which I thought was very high especially from the dealership I brought my car from. I have called and left a message requesting assurance that full synthetic mobile one oil was used as I requested when I made the appointment. Please confirm. Although I made the appointment days in advance, I still had to wait about 2 hours for the service to be completed. John Sulllivan More

Oil change Went in just for an oil change but turned into the technician bamboozling me to getting things I didn’t even need, just cheap people Went in just for an oil change but turned into the technician bamboozling me to getting things I didn’t even need, just cheap people More

Sales team great...service not so great I made an appointment for 7/26 to have the software upgrade completed that was communicated through a recall notice. I had asked for the transmission I made an appointment for 7/26 to have the software upgrade completed that was communicated through a recall notice. I had asked for the transmission to be diagnosed during the recall because it randomly shifts into neutral and redlines the rpm’s until I release the gas and goes back to the correct gear for the speed I’m traveling at. The transmission slips which is clearly a safety issue. My appointment was for 7:30 am and I dropped the car off the evening before so it would be ready for the early appt. At 4pm on 7/26 I had to call the service department to inquire the status of the vehicle. Of course the issue wasn’t able to be recreated while a technician drove the car but I specifically asked for it to be placed on diagnostics for this reason. That didn’t happen. When I brought it up on my phone call I was told by Justin the service coordinator that all I needed was a cabin filter and a new air filter. I declined the service as the car only has 25k miles on it and I planned to have my own mechanic recommend needed items at inspection in August. When I arrived at the dealership I was handed the paperwork and no where does it indicate that the car was placed on diagnostics to research the issue. It was just driven. Really? Also Justin then informed me of the potential survey request I would be receiving and handed me a sheet of paper with all of the questions on the survey and stated “ I’ve made it really easy for you. All of the correct answers are highlighted for you”. Seriously? It was very clear he thought I didn’t know how to fill out a survey, insulted my intelligence and did nothing but lead me to believe the survey was for his benefit, not mine as a customer. He took me out to the lot while I waited in 90 plus degree temperatures for him to retrieve my car. He had no idea where it was and when he did deliver it after several minutes there were huge water streaks all over the window and the body of the car from it being “washed”. I want my car diagnostically checked so I know that it is safe to continue to drive. Why is that so difficult? I had an appointment that I was told should take 2-3 hours at the most and it ended up well over 8? Lastly, I don’t need directions on how to fill out a survey. I can read. More