Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Safford Hyundai of Springfield
Springfield, VA
417 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 417 reviews
March 22, 2023
Excellent after sale customer service! Took my 2021 Palisade in for recall work. Pleasantly surprised when work was completed in less than half the time originally estimated. Got a free Took my 2021 Palisade in for recall work. Pleasantly surprised when work was completed in less than half the time originally estimated. Got a free car wash and interior vacuuming too. More
by A7854
Employees Worked With
Rene
October 22, 2022
It was ok. I’ve had better experiences at Carmax (where I’ve bought my last 3 cars). The sales person was new so he needed to go to the manager to get answers. I’ve had better experiences at Carmax (where I’ve bought my last 3 cars). The sales person was new so he needed to go to the manager to get answers. Staff somewhat impersonal but nice. Not that clear on process for transferring tags except for head finance person. Car was nice and a good price but no negotiation on other items. More
by D
Employees Worked With
Napoleon, Justin, Terry, Ryan
September 02, 2022
December 2021 I purchased a 2022 palisades Limited. The Palisades Limited that I purchased was a lemon the very next day I called back to speak with management and I wanted to return the vehicle and rec The Palisades Limited that I purchased was a lemon the very next day I called back to speak with management and I wanted to return the vehicle and receive a full refund they refused they hung up.I made several attempts to Return the vehicle because of the many issues ,the radiator smelled like something was burning the cabin noise ,electrical console would come on and off and then go completely go black ,the navigation would freeze, the third row was not working properly , The cameras would come on while driving on the highway ,driver-side third row would stick I could not open the drives side door from time to time ,the gas cap would open while driving and sometimes not even lock when the car is turned off,the electrical problems are real,I have since been to a number of Hyundai dealerships requesting that they at least look at my vehicle ,and they in turn said go back to where it was purchased it or they are backlog and I wouldn’t be able to get an appointment for a month or so .The dealership ignored every request that I made they never documented anything it was the worst Experience ever .I would not recommend them to anyone.In July 2022 I finally came across a dealership where their mechanic Actually took a look at the vehicle and acknowledge that there was a problem, they have since replaced The radiator hooray !! But that only solved one issue. I have just listed a few of the things that I have been experiencing with dealerships .are truly saddens me how there is no accountability for how you are treated once you spend the money.I have made complaint after complaint still requesting a complete refund or at least a return of aleast half of the purchase price. No one should have to repair a brand-new vehicle no one should be told they cannot return the vehicle after one day.Everyone that I have come across just about dropped the ball .I’m stuck with a vehicle that will most likely need repair after repair .. Buyer beware ... The Hyundai palisades is a good looking car with lots of gadgets but there’s no accountability when things don’t work they push things under the carpet and act as though everything is fine. More
by Baccount221
Employees Worked With
David
May 03, 2022
Took my car in for service yesterday and was very satisfied with their competency, professionalism, and transparency regarding prices. They don’t try to upsell you. Deshon Martin, my service advisor, satisfied with their competency, professionalism, and transparency regarding prices. They don’t try to upsell you. Deshon Martin, my service advisor, was a pleasure to work with. More
by Gina
Employees Worked With
Deshon Martin
April 18, 2022
I have complete confidence in this dealership and would recommend them highly to prospective car-buyers. I am comfortable having my mechanical work done by them and enjoy that the staff has remained the sa recommend them highly to prospective car-buyers. I am comfortable having my mechanical work done by them and enjoy that the staff has remained the same the entire four years since I have purchased my car. More
by Ellequint
Employees Worked With
Rene, Abdon, and others have always provided stellar service.
April 11, 2022
Great dealership. They have been working diligently on FIXING what a different out of state dealer tried to hide from us. We will forever be Safford Genesis customers They have been working diligently on FIXING what a different out of state dealer tried to hide from us. We will forever be Safford Genesis customers and I cannot thank them enough. Great customer service. More
by rlsdowns10
Employees Worked With
Nick, Peter, AB, Renee, Barbra and Leon
