Safford Hyundai Genesis of Springfield - Service Center

Great service The Stafford service team was very courteous and expedient while they serviced my car. I would take my car back there in a heartbeat. They met my ever The Stafford service team was very courteous and expedient while they serviced my car. I would take my car back there in a heartbeat. They met my every expectation. More

Always satisfied The service department keeps me informed of all issues and concerns, Has guided me to what should be done first when funds are tight. The service dep The service department keeps me informed of all issues and concerns, Has guided me to what should be done first when funds are tight. The service department times fit with my schedule and the person who sets the appta has even given me ways to help save on costs by letting me know they can take competitor delearship service coupons. Oh, when my car was in an accident, rhe collision center repaired my car to like new again. Thank you Safford Hyundai. More

Incompetent service department This is an amendment to my first review 1 years ago. The sales portion of my experience with Safford Hyundo was great but it stopped there. At 7K mile This is an amendment to my first review 1 years ago. The sales portion of my experience with Safford Hyundo was great but it stopped there. At 7K miles, I started having transmission and a rear suspension clunking issues with new 2017 Tucson SE. I visisted this dealership 4-5 times and always got the same answer - unable to duplicate problems. I did test drives with the mechanic and the shop Foreman and Service Manger also did their test drives and again, nothing found. The staff of the non-existent service department never called me to advise me on the status of my vehicle. I had to take time off work to go there to get partial answers. I left my new car at Safford Hyundai for extended periods and nothing was fixed. When I called Sales Manager Scott, he never called back. Service Manager Peter did call back but only after several calls from me and many days after. Fed-up of Safford Hyundai, I brought my car to Malloy Hyundai. Within a few hours, they had diagnosed my transmission issue as 2 solenoids and 1 wiring harness being defective in the transmission which were replaced. This fixed the transmission issue properly. All in all, I DO NOT recommend that you step foot in SAFFORD HYUNDAI, especilly if you have the intent of dealing with their sub-par service department. More

Good service and good experience Staff are all very nice and pleasant. Good customer service. Especially the young man, who drives shuttles came to pick me up after his working hours Staff are all very nice and pleasant. Good customer service. Especially the young man, who drives shuttles came to pick me up after his working hours. I am very pleased with the service and will be definitely doing business with them in the future. More

Excellent repairs and customer service If you have a Hyundai and it needs to be repaired this is the place to go. Fast, professional and friendly. Laura Kibler deserves an award for profess If you have a Hyundai and it needs to be repaired this is the place to go. Fast, professional and friendly. Laura Kibler deserves an award for professionalism and friendliness. She prioritizes safety, that’s a big plus. More

oil cnhage service Excelente customers service and excellent service time spent good price good I am very please with Sandra attention to my concerns and the mechanic go Excelente customers service and excellent service time spent good price good I am very please with Sandra attention to my concerns and the mechanic go work my car thank you More

Awesome It was a pleasant experience. No complaints. Fast and on time. Love this dealership. Everyone is pleasant. For sure coming back in the future for It was a pleasant experience. No complaints. Fast and on time. Love this dealership. Everyone is pleasant. For sure coming back in the future for sure. More

Amazing service I got two service from this dealer both times they were so professional and gave me amazing customer service. I'm so happy with your service really ap I got two service from this dealer both times they were so professional and gave me amazing customer service. I'm so happy with your service really appreciate you guys.I recommend this for everyone who needs wonderful service. More

Sales great, finance great, service AWFUL! Bought a 2018 Genesis G80 sport and it had 3 minor issues. The service experience was nothing like what was touted, in fact it was the least organize Bought a 2018 Genesis G80 sport and it had 3 minor issues. The service experience was nothing like what was touted, in fact it was the least organized and professional I have experienced in the last 10 years. Poor, almost non-existent, communications, 3 days to correct 3 small issues, and one hour to drop off the car and get away in a loaner (which had an empty gas tank, and door locks that would not work). Worse of all, I asked to speak with the General Manager to ensure he understands the state of his service department, and he will not find time for me. So service is a real mess and the GM does not seem to care about his customers. This is clearly not what I expected of a Hyundai dealer on their premium genesis line. Boy do I have a major case of buyers remorse. More

Excellent Miguel was very professional and help me to resolve the problem of my Santa fe. Mechanic showed highly knowledge. Reasonable price The local is nic Miguel was very professional and help me to resolve the problem of my Santa fe. Mechanic showed highly knowledge. Reasonable price The local is nice and clean and the hours very convenient More